The document describes Techserv's product development governance framework, which includes standardized processes, templates, guidelines and other artifacts designed to reduce the effort required to define processes by 80-95% and improve the success of software development projects. The framework is compliant with CMMI Level 3 and ISO 9001 standards and is customizable to suit different projects while maintaining consistent application of processes. It is intended to provide benefits like improved quality, schedules, costs and employee morale for stakeholders like customers, management and IT employees.

1. Process workshop
PRODUCT DEVELOPMENT
GOVERNANCE
TECHSERV APPROACH
QUICKLY CUSTOMIZABLE
80 - 95% Reduction In Process definition effort !!!
CMMI L3 AND ISO 9001 COMPLIANT
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ABOUT THE PRODUCT
Custom S/W Product development governance has been developed based on
proven processes and best applied for S/W product development of various
complexities. This methodology has been constantly improved to ensure that, this
can be applied with minimum changes, which can be as low as 5 – 15% of effort to
develop the methodology from scratch.
Techserv’s governance framework has six phases viz. Concept Definition, Concept
Elaboration, Design & Development, Verification & Validation, Product Release,
Project Closure, Product Maintenance. Across these phase the defined processes
and process artifacts were grouped under various categories such as Project
Management, Software Engineering, Verification & Validation, Management
Oversight, Project Support and Process Management
Techserv’s governance framework has been tested and proven to provide an
assurance on improving the success of the project. Also, the framework has been
benchmarked against the CMMI Level 3 and ISO 9001 requirements.
The framework comprise of about 67 Procedures, 75 Templates, 8 Checklists, 24
Guidelines, 9 Training Material
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3. Process workshop
IN ABSENCE OF PROJECT GOVERNANCE . . . .
BUSINESS LEVEL NEGATIVE IMPACTS
High number of project failures
Inconsistent project results
Very low degree of Customers’ faith
Bad publicity
OPERATON LEVEL NEGATIVE IMPACTS
Inconsistent application of processes
Poor process improvement initiatives
Misunderstanding among the project team
Misunderstanding between Customer and Supplier
Re-active project management
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4. Process workshop
BENEFITS ON USING TECHSERV’S GOVERNANCE FRAMEWORK
Processes graphically represented
80 - 95% reduction in process definition effort
100% probability of process implementation success
Practical and Easy-to-use process artifacts
Easily customizable
Easy to learn and understand
CMMI L3 and ISO 9001 Compliant
Processes can be tailored to suit projects
Less prescriptive
Encourages the users to embrace process culture
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5. Process workshop
STAKEHOLDERS BENEFITS ON USING
TECHSERV’S GOVERNANCE FRAMEWORK
Stakeholder Benefits How it will be achieved
Customers Improved Customer Satisfaction o Delivery on-time
o Less Production Issues
o Less Defect leakage
o Achieving Commitments made
o Demonstrating Pro-activeness
o Demonstrating Leadership
IT Management Reduction in Cost of Quality o Less internal Defects
o Less Customer found defects
o Reduction in Quality Control activities
o Less Customer complaints
Better Control over Effort and Schedule o Improved proactive environment
o Better anticipation of problems
o Continual Process improvement culture
o Better estimation skills
o Improved Customer involvement
o Improved employee productivity
Product Quality o Better Software engineering practices
o Better Quality Assurance practices
o Product and Process Measurement systems
o Continual Process improvements
IT Employees Improved Employee Morale o Reduction in reactive environment
o Job satisfaction
o Less rework
o Feeling of accomplishing work on time
o Clear about their roles and responsibilities
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6. Process workshop
PRODUCT DEVELOPMENT GOVERNANCE FRAMEWORK
CONCEPT CONCEPT DESIGN & VERIFICATION PRODUCT PROJECT
DEFINITION ELABORATION DEVELOPMENT VALIDATION RELEASE CLOSURE
PROJECT MANAGEMENT
SOFTWARE ENGINEERING
VERIFICATION & VALIDATION
MANAGEMENT OVERSIGHT
PROCESS MANAGEMENT
PROJECT SUPPORT
GATE 1
GATE 2
GATE 3
GATE 4
GATE 5
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PRODUCT DEVELOPMENT GOVERNANCE ARCHITECTURE
A
A
A A UT O A A N
BO RG NIZ TIO O A A NPO
RG NIZ TIO LICIES
B
B T
B
O
O R
O
U
U A
U M NA EM O
A G ENT VERSIGHT
T
T I
T
N
I
T
T N
T CNE
O C PT CNE
O C PT D SIG &
E N VE IFIC TIO &
R A N PR D C
OUT PR JE T
O C
H
H D FIN N
E ITIO E B R TIO
LA O A N D VE PM N
E LO E T VA A N
LID TIO R LE SE
E A C SU E
LO R G
H
E
E
E
A
R
P PROJECTM NA EM
A G ENT
P
P T
R
R I
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O
O F
O
D
D VERIFICA N&VA TIO
TIO LIDA N PROCESSM NA EM
A G ENT SUPPORT A
D
U
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C T
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T
T S
T CM I
M FA s
Q
PLEASE NOTE THAT DRILL DOWN PROCESSES, TEMPLATES, CHECKLISTS, GUIDELINES ETC., ARE NOT INCLUDED IN THIS DOCUMENT
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8. Process workshop
PHASE 1 - CONCEPT DEFINITION
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9. Process workshop
PHASE 2 - CONCEPT ELABORATION
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10. Process workshop
PHASE 3 - DESIGN & DEVELOPMENT
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11. Process workshop
PHASE 4 - VERIFICATION & VALIDATION
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12. Process workshop
PHASE 5 - PRODUCT RELEASE
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13. Process workshop
PHASE 6 - PROJECT CLOSURE
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PRODUCT GOVERNANCE FRAMEWORK’S ARTIFACTS
PRODUCT DEVELOPM ENT PROCESSES - DISCIPLINEWISE
15 10 SOFTWARE ENGINEERING
5 MANAGEMENT OVERSIGHT
PROCESS MANAGEMENT
PROJECT MANAGEMENT
10 10
VERIFICATION & VALIDATION
17 SUPPORT
PRODUCT DEVELOPMENT - PROCESS ARTIFACTWISE
8 4 9
PROCEDURES
24 67
TEMPLATES
GUIDELINES
CHECKLISTS
PRODUCT DETAILS
TRAINING
75
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15. Process workshop
Any Queries ?
Please Contact:
ARUL NAMBI
aruln@techservconsult.com
+91 9892504538
www.techservconsult.com
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Thank you!
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