This document discusses Techserv's IT outsourcing assurance services. [1] Techserv has developed customizable frameworks to govern IT outsourcing and address common threats like loss of information security. [2] The frameworks can be applied during all phases of outsourcing from strategy to ongoing operations with minimal customization. [3] Techserv's assurance services provide independent oversight of areas like strategy, security, billing, and more to ensure outsourcing aligns with expectations and contractual obligations.

1. Techserv
Outsourcing
Assurance
Executive Brief
8
Significant threats to
IT
Outsourcing / Offshoring
Our Assurance
Prevention . Detection . Correction
“Promoting Systems Integrity”

2. There is a perception created often by the Supplier that
the outsourcing results will be quicker, beneficial and
supplier would cater to the requirements of the client in
transparent manner from the word go. Another hope of
client is that the suppliers will adapt more readily in the
Use of service
face of regulatory pace, evolution, client’s culture, in
alignment to client’s competence. The supplier’s thinking
providers doesn’t
and client’s belief that the benefits will be achieved very
easily has resulted in many failures.
reduce the
Responsibility of
If the organization has to succeed in the outsourcing
strategy, risks have to be recognized and addressed at the corporate executives
foundation stage of the outsourcing with out fail.
Experience has shown that many companies make from
assumptions about what is included in the outsource
proposition. Whereas, it is neither possible nor cost-
maintaining effective
effective to define contractually every detail and action,
therefore the Independent Outsourcing Assurance
internal controls
process provides the mechanism to balance risk, service
demand, service provision and cost.
- Public Company Accounting
Most outsourcing contracts include basic controls and Oversight Board
service execution provisions; however, one of the main
objectives of the Independent Outsourcing Assurance
process, is to ensure continuity of service at the
appropriate levels, profitability and value add to sustain
the commercial viability of both parties.
8 SIGNIFICANT IT OUTSOURCING THREATS
1. Reactive behavior patterns by Client and Supplier
2. Wrong selection of IT product / services supplier
3. Loss of Information Confidentiality, Integrity, Availability
4. Long gestation period to reach business as-usual state
5. Mis-trust between Client and Supplier
6. Overstated supplier bills
7. Non-compliance to Policies, Procedures, Regulations
8. Lack of alignment in terms of Process and Product Quality

3. Techserv have developed customizable
IT Outsourcing governance framework
(Processes, Guidelines, Templates,
Checklist, standards) to address IT
outsourcing threats. These controls can
be applied during all the phases of IT
outsourcing from IT strategy to value
add state. This standard methodology
can be applied with minimum changes,
which can be as low as 5 – 15% of effort
to develop the new IT outsourcing
governance framework from scratch.
OVERVIEW OF TECHSERV’S IT OUTSOURCING GOVERNANCE

4. TECHSERV’S ASSURANCE SERVICES ….
Outsourcing Transition & Information Project Project
Strategy Performance Security Staffing Billing
Assurance Assurance Assurance Assurance Assurance
Risk IT Outsourcing Results are not Loss of IP Poor Quality of Revenue
Contract in alignment Compromise Interactions Leakage
SLAs standard on Poor quality of
Supplier expectations Confidentialit deliveries
y, Integrity
Assurance Due Diligence Oversight Oversight Oversight Oversight
Activities
• Strategy • IT • IT Security • Project • Audit of
Infrastructure Policies Staffing
• Supplier Billing data
• Contract
• Process • Implementation • Contract • Audit of
Review • Transition • Audits • Competency Time sheets
• Project Audits
Frequency • Quarterly / • Quarterly / • Quarterly • Quarterly / • Quarterly /
Half –yearly / Half –yearly / Half –yearly / Half –yearly / Half –yearly /
Yearly Yearly Yearly Yearly Yearly
Purpose • Strategy • To Provide • To Provide • Provide • To provide
review independent assurance assurance on assurance to
assurance on on Project is
• Supplier Due
software information staffed as per
the effect
diligence that billing
development security contractual is accurate
• To Provide Processes both obligation to and
inputs for in terms of ensure complete
Contract definition and effectiveness
Process implementation and efficiency
Arul nambi
Cell +91 9892504538
Tel. 91 – 22 – 28573170
E-MAIL : aruln@techservconsult.com
www.techservconsult.com
“Promoting Systems Integrity”