This document provides an executive brief on IT Governance based on CMMI from Techserv. It discusses that CMMI is a process improvement approach that provides organizations with effective processes to improve performance. It integrates functions and provides guidance for quality processes and appraising current processes. Implementing CMMI can result in improvements in areas like cost, schedule, productivity and quality. The brief then outlines Techserv's approach to CMMI implementation which includes steps like proposal, gap analysis, project planning and execution, training, and appraisal preparation.

1. Techserv
IT Governance
Based on CMMI
Executive Brief
Quality Systems
Our Approach to
Governance Excellence
Based on CMMI
Practical . Collaborative . Effective
“Promoting Systems Integrity”

2. CMMI is a process improvement approach that provides
organizations with the essential elements of effective
processes that ultimately improve their performance.
CMMI can be used to guide process improvement across a
“It is the quality of
project, a division, or an entire organization. It helps
integrate traditionally separate organizational functions,
our work which will
set process improvement goals and priorities, provide
guidance for quality processes, and provide a point of
please God and not
reference for appraising current processes. the quantity”
The SEI states that 25 organizations measured increases
of performances in the categories cost, schedule, - Mahatma Gandhi
productivity, quality and customer satisfaction. The
median increase in performance varied between 14%
(customer satisfaction) and 62% (productivity). However,
the CMMI model mostly deals with what processes should
“Quality means doing
be implemented, and not so much with how they can be
implemented.
it right when no one is
looking.”
CMMI has five maturity stages or levels: initial process,
managed process, defined process, quantitatively
managed process and optimized process. All - Henry Ford
requirements for the previous stage level must be
satisfied before we proceed to the next stage of the model.
No maturity stages can be skipped.
Why Focus on Process?
It complements your focus on people:
o The experience and training of your work force is not always enough
o Working harder is not the answer
o A well-defined process can provide the means to work smarter
o It shifts the “blame” for problems from people to the process
It complements your focus on technology:
o Technology, by itself, will most likely not be used effectively.
o Technology, in the context of an appropriate process roadmap, can provide the most
benefit.
It complements you focus on process improvements:
o Organization's activities are explicitly linked to your business objectives.
o Visibility into the organization's activities is increased to help you ensure that your
product or service meets the customer's expectations.

3. Benefits of CMMI …….
o Improved predictability of project’s budget
o Improved control over projects
o Improved ability to diagnose the problems
o Systematic approach to process improvement
o Reduced rework
o Improved self learning culture
o Improved Proactive culture
o Provide assurance to customers
Some of the reasons why benefits are not realized?
Considered only to achieve marketing
Improvement Goals are not realistic
Only some of the projects get appraised
Management believes CMMI is not a management subject
Management look for short-term results
Under estimate the resource requirements
Lack of Management’s perseverance

4. TECHSERV’S CMMI APPROACH
ENVISION SOLUTION
GAP PROJECT PROJECT
PROPOSAL ARCHITECTURE
ANALYSIS PLAN KICK-OFF
PROJECT EXECUTION
PROCESS PROCESS TRAINING DEPLOYMENT
DESIGN REVIEWS ACTIVITIES ACTIVITIES
DEFINITION AND IMPLEMENTATION TUNING
DEFINITION IMPLMNTN.
COACHNG
TUNING TUNING
APPRISAL READINESS
TRAIN G DEFINITION IMPLMNTN.
GAP ANALYSIS
TUNING TUNING
APPRAISAL PREPARATION
MINI APPRAISAL
APPRAISAL PLANNING
Arul nambi
Cell +91 9892504538
Tel. 91 – 22 – 28573170
E-MAIL : aruln@techservconsult.com
www.techservconsult.com
“Promoting Systems Integrity”