ISO 9001 CONSULTING

1. TECHSERV
ISO 9001 CONSULTING
Executive Brief
QUALITY SYSTEMS
Our Approach
Practical . Collaborative . Effective
“Promoting Systems Integrity”

2. The ISO 9001 standard represents an international
consensus on good quality management practices. It
consists of standards and guidelines relating to quality
management systems. “Quality management has just become too
important to leave to chance.”
ISO 9001:2008 is the standard that provides a set of
standardized requirements for a quality management Philip Crosby
system, regardless of what the user organization does, its
size, or whether it is in the private, or public sector. It is
the only standard in the family against which “Do it right the first time.”
organizations can be certified – although certification is
not a compulsory requirement of the standard. Philip Crosby
The requirements for a quality system have been
“Why spend all this time finding, fixing
standardized - but many organizations like to think of
and fighting when you could have
themselves as unique. The answer is that ISO 9001:2008
prevented the problem in the first place?”
lays down what requirements your quality system must
meet, but does not dictate how they should be met in any
Philip Crosby
particular organization. This leaves great scope and
flexibility for implementation in different business sectors
and business cultures, as well as in different national “Good things only happen when planned;
cultures. bad things happen on their own.”
The standard requires the organization itself to audit its Philip Crosby
ISO 9001:2008-based quality system to verify that it is
managing its processes effectively - or, to put it another
way, to check that it is fully in control of its activities
Benefits of ISO 9001
1. Improve the ability to identify weaknesses in the system on
systematic basis
2. Participation of employees would help to enhance the systems
capability
3. Improved communication between and among employees
4. Improved consistency in quality and deliveries
5. Continual improvement culture
6. Improved customer trust
7. Establish the expectations of employees

3. Techserv is absolutely committed to helping
people and organizations grow and succeed.
Guided by our fundamental belief of integrity
and professionalism, we promise a best client
experience. By applying our rich expertise and
our focused methodologies, we will provide
honest advice to help you reach your business
objectives and transform challenges into new
possibilities.
ISO 9001 - SYSTEM APPROACH

4. TECHSERV’S ISO 9001 APPROACH ….
Approach – Phase 1 Approach – Phase 2
Phase CUSTOMER TECHSERV CONSULTING Phase CUSTOMER TECHSERV CONSULTING
Management Meeting
Project Initiation Project Initiation
Develop Strategy Process Study Process Study
Team Formation
Process Architecture design Process Analysis Process Analysis
Responsibility Definition
Measurement design Process Design Process Design
Organization wide Communication QMS Design
QMS Design Project Planning Process Review Process Review
Plan Reviews
Detail Planning Process Approval Process Approval
Plan Approvals
ISO 9001 Orientation
QMS Implementation QMS Implementation
Project Kick-off
Certification Certification
Outcome Contract Signed Outcome Process Documents
Basic Understanding arrived at Quality Objectives
QMS Architecture finalized Quality Policy
Project Kick-off Scope Statement
Approach – Phase 3 Approach – Phase 4
Phase CUSTOMER TECHSERV CONSULTING Phase CUSTOMER TECHSERV CONSULTING
Implement the processes
Project Initiation Project Initiation
Select a Certification Agency
Internal Audits QMS Training
Document Review Identify Certification Agency
Improve the process Internal Audit of QMS
Process Improvement Co-ordinate Audits
Corrective Actions Internal Auditors Training
Design QMS Design Implementation Audit Advise on Audit Findings Closure
Preventive actions Process Improvements
Process Improvements Advise on way forward
Management Review Gap Analysis
Certification
Establish Internal Audit team
Implementation QMS Implementation
Certification Certification
Outcome
QMS Implemented Outcome
Process Improved ISO 9001 : 2008 Certification
Certification Readiness verified
Arul nambi
Cell +91 9892504538
Tel. 91 – 22 – 28573170
E-MAIL : aruln@techservconsult.com
www.techservconsult.com
“Promoting Systems Integrity”