This document discusses the importance of quality assurance in business process outsourcing (BPO). It notes that while outsourcing can provide cost savings, many projects fail due to subpar quality in deliverables. To ensure success, outsourcing providers must implement quality assurance measures like defining quality metrics, testing deliverables, tracking progress, and using quality management systems. When done correctly, quality assurance improves brands, reduces costs, strengthens business relationships and competitive advantage.
How to improve call center quality and performance - InfographicPointel Inc
Improving call center quality and performance means looking at the way each employee handles calls. The employee must treat each customer with respect and take all the appropriate steps in order to ensure that the call is handled correctly. Poor quality can upset customers and reduce your profit.
Quality Assurance and Quality Control - Areas of ImprovementImran Jamil
A brief presentation, focusing on the improvement areas of Quality Assurance and Quality Control in an organization. The presentation also discusses about some of the myths about quality.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
In today's business, quality is as important as it was ever before. As a key driver of customer satisfaction, quality transcends from products and services to the business model and customer experience. Moreover, successful Lean organizations in Japan are built on a strong foundation of quality. For without quality, delivering faster or cheaper is of no value to the customer.
This presentation introduces the basic concepts, philosophies and principles of quality. It includes the definitions of quality, benefits of quality improvement, teachings of the quality gurus, key elements of total quality, business excellence models, quality system and the methods and tools for quality improvement.
Also highlighted are the key quality mindsets and practices at the individual level: inspection is a poor substitute for quality; treat the next process as customer; quality begins with me; continuous improvement; and personal quality standards.
LEARNING OBJECTIVES
1. Gain knowledge on the key concepts, philosophies and principles of Quality
2. Understand the Total Quality frameworks, methods and tools
3. Identify the challenges and best practices of Total Quality
CONTENTS
1. Key Concepts of Quality
2. Quality Philosophies and Principles
3. Quality Frameworks and Models
4. Quality Improvement Methods and Tools
5. Challenges and Best Practices
How to improve call center quality and performance - InfographicPointel Inc
Improving call center quality and performance means looking at the way each employee handles calls. The employee must treat each customer with respect and take all the appropriate steps in order to ensure that the call is handled correctly. Poor quality can upset customers and reduce your profit.
Quality Assurance and Quality Control - Areas of ImprovementImran Jamil
A brief presentation, focusing on the improvement areas of Quality Assurance and Quality Control in an organization. The presentation also discusses about some of the myths about quality.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
In today's business, quality is as important as it was ever before. As a key driver of customer satisfaction, quality transcends from products and services to the business model and customer experience. Moreover, successful Lean organizations in Japan are built on a strong foundation of quality. For without quality, delivering faster or cheaper is of no value to the customer.
This presentation introduces the basic concepts, philosophies and principles of quality. It includes the definitions of quality, benefits of quality improvement, teachings of the quality gurus, key elements of total quality, business excellence models, quality system and the methods and tools for quality improvement.
Also highlighted are the key quality mindsets and practices at the individual level: inspection is a poor substitute for quality; treat the next process as customer; quality begins with me; continuous improvement; and personal quality standards.
LEARNING OBJECTIVES
1. Gain knowledge on the key concepts, philosophies and principles of Quality
2. Understand the Total Quality frameworks, methods and tools
3. Identify the challenges and best practices of Total Quality
CONTENTS
1. Key Concepts of Quality
2. Quality Philosophies and Principles
3. Quality Frameworks and Models
4. Quality Improvement Methods and Tools
5. Challenges and Best Practices
QCC is one of the leading providers of training solutions in India for management systems, process improvement, business improvement and auditing. QCC helps companies understand, implement and manage business systems and processes through its training solutions in its endeavor to equip your staff with the confidence and expertise they need to attain their goal.Our training solutions are built on innovative experimental methodologies with global delivery capacity. Our presenters (trainers) are auditors, business improvement specialists, consultants, industry experts as well as trainers who have been exposed to a wide range of companies and industries in India and overseas. They develop and deliver courses for both public & in-house training, thus bringing along firsthand experience and knowledge to the delegates.
Quality Management System awareness for all ANUPAM RAY
I covered benefit and utilization ISO 9001:2015 standard, 8 quality principle, Root cause analysis, what is ISO, and basic auditing principle. Kindly comment and let me know how I can improve this.
Episode 24 : Project Quality Management
Include the processes required to ensure that the project will satisfy the needs for which it was undertaken
Include all activities of the overall management function that determine the quality policy, objectives and responsibilities and implements them by means such as quality planning, quality assurance, quality control, and quality improvement, within the quality system
Following this presentation you will:
- Understand the concept of quality in business.
- Understand the difference between quality control and quality assurance.
- Understand the concept of total quality management.
QA Interview Questions With Answers from software testing experts. Frequently asked questions in Quality Assurance (QA) interview for freshers and experienced professionals.
QCC is one of the leading providers of training solutions in India for management systems, process improvement, business improvement and auditing. QCC helps companies understand, implement and manage business systems and processes through its training solutions in its endeavor to equip your staff with the confidence and expertise they need to attain their goal.Our training solutions are built on innovative experimental methodologies with global delivery capacity. Our presenters (trainers) are auditors, business improvement specialists, consultants, industry experts as well as trainers who have been exposed to a wide range of companies and industries in India and overseas. They develop and deliver courses for both public & in-house training, thus bringing along firsthand experience and knowledge to the delegates.
Quality Management System awareness for all ANUPAM RAY
I covered benefit and utilization ISO 9001:2015 standard, 8 quality principle, Root cause analysis, what is ISO, and basic auditing principle. Kindly comment and let me know how I can improve this.
Episode 24 : Project Quality Management
Include the processes required to ensure that the project will satisfy the needs for which it was undertaken
Include all activities of the overall management function that determine the quality policy, objectives and responsibilities and implements them by means such as quality planning, quality assurance, quality control, and quality improvement, within the quality system
Following this presentation you will:
- Understand the concept of quality in business.
- Understand the difference between quality control and quality assurance.
- Understand the concept of total quality management.
QA Interview Questions With Answers from software testing experts. Frequently asked questions in Quality Assurance (QA) interview for freshers and experienced professionals.
Things to Consider when Evaluating Options for Web Data ExtractionPromptCloud
Here is a detailed overview of different ways by which you can extract data from the web. This could help you make the final call while evaluating different options for web data extraction.
Data acquisition is the biggest hurdle in most big data projects. Here is a detailed checklist that can be used to make sure that you’re all set to acquire data for your business.
Applications of web scraping in the business worldPromptCloud
There's no limit to how companies can use the data. Some businesses use it to improve their user experiences whereas some use it for research and other studies that leads to newer business innovations. Here are 7 applications of web scraping in the business world.
In this presentation, we will discuss the concept of quality management with specific importance on quality assurance, quality control and different views of quality, types of quality, levels of quality and quality determinants. We will also talk about the industrial revolution and beginning of quality control methods.
To know more about Welingkar School’s Distance Learning Program and courses offered, visit: http://www.welingkaronline.org/distance-learning/online-mba.html
From 'Zero Defect Software' to 'First Time Right with Business'Cognizant
Quality Assurance (QA) departments now need to go beyond zero defect software delivery to encompass both IT and business requirements through end-to-end testing protocols. Representing a true step change for IT organizations, business process assurance entails a blend of analytics-driven Business Process Testing (BPT) and User Acceptance Testing (UAT).
Outsourcing QA & software testing services is cost effective and time saving. Assigning Quality Assurance task to a QA outsourcing company is a benefit for many organizations
Quality Process Outsourcing_ A Practical Approach to Enhancing Customer Servi...QDegreesSeo
Are your customer service and operations up to par? Quality Process Outsourcing could be the answer!
This strategic approach allows you to outsource key quality processes to experts. Through services like audits, real-time feedback, predictive modeling and more, you'll gain data-driven insights to optimize customer interactions.
The benefits? Access to advanced tech, cost reduction, flexibility, compliance, and continuous improvement. Ultimately, it enables you to focus on your core business while experts handle the rest.
Learn more about how Quality Process Outsourcing can take your customer experience and operational efficiency to the next level.
In their efforts to decrease costs, improve customer loyalty and extend brand reputation, organizations need a holistic, long-term view of enterprise quality management systems.
Problems and challenges related to qa outsourcingAlisha Henderson
The rules of software quality assurance lead to well-known benchmarks by which the product is produced can be set against. Along related lines, the process found in any good quality assurance program refer to established patterns to which the development procedure can be examined and adjusted as the case may be.
We are an Australian Business Consultancy with specialist skills and experience within the admin systems and processes used by Australian superannuation and wealth companies.
In essence, at QMV we manage projects and deliver complete programs of work for our clients.
Our services fall within five key areas. Let’s explore them in detail.
1. Platform
-Configuration Management
-Platform Review
2. Operations
-Compliance Service
-Reporting
-Business Process Review
3. Change
-Program Management Office
-Change Management
4. Quality
-Quality Management Planning
-Data Services
-Testing
-Due Diligence
5. Business
-Tender Support
-New Business
Bots for Quality: Augmenting QA's Scope in the Digital AgeCognizant
To help promote the digital journey, software quality assurance (QA) can be transformed through applying machine learning and predictive analytics to produce an insight-driven approach based on smart next-generation automation.
White paper quality at the speed of digitalrajni singh
Our modern testing practices help speed up the current scope of quality assurance with help of a cognitive approach. Here is the link to download my published whitepaper on "Quality at the Speed of Digital" https://www.nagarro.com/qa-at-the-speed-of-digital #qualityassurance
Business Improvement initiatives are getting a lot of press these days: “..our projects saved over $10M in the first 12 months of deployment using BPM” . It seems logical for an organization to jump onto the process improvement bandwagon. Much is promised of business improvement efforts, and there are many capable consultants and companies willing to support a company’s BPM deployment that can last months to years. But how does an organization know that the business improvement efforts will really result in a quantifiable benefit to the business? Process improvement initiatives are not inexpensive to start or sustain over many years, and most executives require the clear identification of benefits to justify the expenditure of training resources and driving project work before approving a long-term initiative.
Sucessful BPO Through Technology EnablementACTIVE Network
This presentation explores the common concerns surrounding the implementation of a BPO program, and how technology enablement has begun to minimize and even alleviate such concerns. Also included are the key project components to consider when evaluating BPO providers and preparing to outsource elements of your business.
When implemented successfully, business process outsourcing can transform areas of an organization from being a financial burden to being a highly-valued profit center.
Management Assignment Help | by Onlineassignment.NetOnline
Get your Homework / Assignments done by Experts at OnlineAssignment.Net
Online Assignment is an early pioneer of online tutoring and homework assistance , helping K-12, College and Graduate students succeed in their academics since 2003.
With expert tutors available 24/7, help is within reach when you need it most. Whether you are a parent looking for qualified tutoring on Math for your kid or a college student needing urgent assistance on your difficult case study you need to submit in tomorrow, you need to look no further than OnlineAssignment. Our affordable, expert tutors have helped over 200,000+ students understand their difficult assignment problems or prepare for an upcoming exam.
Get your homework done by experts.
We’re faster than your Deadlines.
Website: www.Onlineassignment.Net
Mail: homework@onlineassignment.net
Regards
Online Assignment
Management Assignment Help for students worldwide | by Onlineassignment.nOnline
Get your Homework / Assignments done by Experts at OnlineAssignment.Net
Online Assignment is an early pioneer of online tutoring and homework assistance , helping K-12, College and Graduate students succeed in their academics since 2003.
With expert tutors available 24/7, help is within reach when you need it most. Whether you are a parent looking for qualified tutoring on Math for your kid or a college student needing urgent assistance on your difficult case study you need to submit in tomorrow, you need to look no further than OnlineAssignment. Our affordable, expert tutors have helped over 200,000+ students understand their difficult assignment problems or prepare for an upcoming exam.
Get your homework done by experts.
We’re faster than your Deadlines.
Website: www.Onlineassignment.Net
Mail: homework@onlineassignment.net
Regards
Online Assignment
Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
Skye Residences | Extended Stay Residences Near Toronto Airportmarketingjdass
Experience unparalleled EXTENDED STAY and comfort at Skye Residences located just minutes from Toronto Airport. Discover sophisticated accommodations tailored for discerning travelers.
Website Link :
https://skyeresidences.com/
https://skyeresidences.com/about-us/
https://skyeresidences.com/gallery/
https://skyeresidences.com/rooms/
https://skyeresidences.com/near-by-attractions/
https://skyeresidences.com/commute/
https://skyeresidences.com/contact/
https://skyeresidences.com/queen-suite-with-sofa-bed/
https://skyeresidences.com/queen-suite-with-sofa-bed-and-balcony/
https://skyeresidences.com/queen-suite-with-sofa-bed-accessible/
https://skyeresidences.com/2-bedroom-deluxe-queen-suite-with-sofa-bed/
https://skyeresidences.com/2-bedroom-deluxe-king-queen-suite-with-sofa-bed/
https://skyeresidences.com/2-bedroom-deluxe-queen-suite-with-sofa-bed-accessible/
#Skye Residences Etobicoke, #Skye Residences Near Toronto Airport, #Skye Residences Toronto, #Skye Hotel Toronto, #Skye Hotel Near Toronto Airport, #Hotel Near Toronto Airport, #Near Toronto Airport Accommodation, #Suites Near Toronto Airport, #Etobicoke Suites Near Airport, #Hotel Near Toronto Pearson International Airport, #Toronto Airport Suite Rentals, #Pearson Airport Hotel Suites
Unveiling the Secrets How Does Generative AI Work.pdfSam H
At its core, generative artificial intelligence relies on the concept of generative models, which serve as engines that churn out entirely new data resembling their training data. It is like a sculptor who has studied so many forms found in nature and then uses this knowledge to create sculptures from his imagination that have never been seen before anywhere else. If taken to cyberspace, gans work almost the same way.
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
Kseniya Leshchenko: Shared development support service model as the way to ma...Lviv Startup Club
Kseniya Leshchenko: Shared development support service model as the way to make small projects with small budgets profitable for the company (UA)
Kyiv PMDay 2024 Summer
Website – www.pmday.org
Youtube – https://www.youtube.com/startuplviv
FB – https://www.facebook.com/pmdayconference
What is the TDS Return Filing Due Date for FY 2024-25.pdfseoforlegalpillers
It is crucial for the taxpayers to understand about the TDS Return Filing Due Date, so that they can fulfill your TDS obligations efficiently. Taxpayers can avoid penalties by sticking to the deadlines and by accurate filing of TDS. Timely filing of TDS will make sure about the availability of tax credits. You can also seek the professional guidance of experts like Legal Pillers for timely filing of the TDS Return.
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
Know more: https://www.synapseindia.com/technology/mean-stack-development-company.html
2. www.telegenisys.com Email: sales@telegenisys.com
Quality Assurance In BPO
Table Contents
Quality Assurance In BPO------------------------------------------------------------ 2
Positioning Statement------------------------------------------------------------------ 4
Introduction------------------------------------------------------------------------------- 4
Factors That Can Affect Quality Of Service Deliverables------------------- 5
What Can Be Learned From The Survey?---------------------------------------- 6
Defining Quality Assurance -------------------------------------------------------- 7
Delivering Quality Assurance ------------------------------------------------------- 8
The Benefits Of Delivering Quality Assurance ------------------------------- 9
Conclusion ------------------------------------------------------------------------------- 1
3. Quality Assurance Is The Key To BPO Success
Positioning Statement
With recessionary forces taking control, issues pertinent to outsourcing and BPOs have once again come to the
fore and there is plenty of talk going around about the future of the worldwide outsourcing industry. While most of
the recent debate is centered around President-Elect Obama, and his largely negative views about outsourcing,
there are also talks that emphasize on the greater role that the global sourcing industry is set to play in the years to
come. However, this whitepaper does not intend to get into any of the ongoing debates since market variables are
changing very fast and it's still too early to make any conclusive inferences. This whitepaper will instead focus on
highlighting the role of quality assurance initiatives, its benefits and how it helps ensure the success of outsourcing
projects.
Introduction
For more than two decades, the outsourcing industry has consistently addressed critical business needs such as
cost reductions and efficiency improvements. Outsourcing services have also empowered businesses to focus
more on their revenue generation processes such as production, sales and business expansion. However,
expectations have increased dramatically over the last few years and businesses now demand a lot more from
their outsourcing partners. Due to rising competition, new desirables such as quality improvements, customer
satisfaction maximization, process value-additions and effective management of SLAs, have been added to the list.
These are the primary reasons that have made it necessary for outsourcing firms to provide enhanced quality
assurance for outsourced projects.
www.telegenisys.com Email: sales@telegenisys.com
4. Factors That Can Affect Quality Of Service Deliverables
Even though the practice of outsourcing non-core processes has become hugely popular worldwide and even when critical
benefits such as cost savings and efficiency improvements are readily available, reliable reports indicate that the overall
success rate of outsourced projects leaves a lot to be desired. An industry survey covering more than 5000 businesses that
was recently initiated showed that not more than 67% of those interviewed were satisfied with their outsourcing initiatives.
The remaining 33% mostly attributed their outsourcing initiatives as failures whereas the rest were just not able to decide
whether their outsourcing initiatives were a success or a failure.
When survey data was properly assessed, it provided a critical insight that most of those who attributed their outsourcing
initiatives as failures, did so because they were not satisfied with the overall quality of service deliverables. They were
mostly unanimous in their claims that although cost savings were abundant, their outsourcing service providers had
somehow failed to deliver the desired quality. Since sub-par quality directly impacted customer satisfaction levels in an
adverse manner, these businesses either pulled the plug on ongoing outsourced projects or simply hired a different
outsourcing service provider.
www.telegenisys.com Email: sales@telegenisys.com
5. What Can Be Learned From The Survey?
Well, the initial reaction of most businesses would be to take extra precautions while choosing outsourcing service partners.
However, something like that will only tantamount to a knee-jerk reaction and not something that aims to identify the root
factors that might have contributed to project failures. Certainly, there might have been cases where the outsourcing service
provider could have been accused justifiably, but applying the same criterion for every failed outsourced project is
something that businesses need to avoid. Here are some other factors that can easily affect the quality of service
deliverables and ultimately result in project failures.
1. Ambiguous performance metrics mentioned in the SLA
2. Lack of proper communication channels
3. Unorganized and ineffective decision making
4. Improper delegation of powers and responsibilities
5. Improper assessment about the viability of the proposed outsourcing project
6. Lack of proper tracking, monitoring, and control systems
7. Limited support from the top management
When trying to decipher reasons for project failures, businesses need to include the above factors as well in their
calculations. It will help them identify the real culprits and consequently reduce risks for their future outsourcing projects.
www.telegenisys.com Email: sales@telegenisys.com
6. Defining Quality Assurance
Quality assurance refers to the effective management of service deliverables as mentioned in the outsourcing contract and
the accompanying SLA. Businesses need to create and provide precise definitions because these will directly affect all
individual components of the proposed outsourcing project. To be able to achieve desired tactical goals, these definitions
also need to provide information about tools, techniques and technology platforms that will be used for assessing the
quality of service deliverables.
If properly created, these definitions would provide an effective quality assurance framework that will make it easier for
outsourcing services providers to understand the strategic importance of the outsource project. The resultant quality
assurance framework will then cover most of the major and minor quality related project components such as product life-
cycle management, QA, performance metrics, and process value-additions.
www.telegenisys.com Email: sales@telegenisys.com
7. Delivering Quality Assurance
An effectively defined quality assurance framework can be termed as a prerequisite, but it should not be confused with a
failsafe and comprehensive solution. There is still the implementation part and if that is not carried out properly, delivering
quality assurance would always pose a big challenge for outsourcing service providers. Here's a step-by-step procedure that
outsourcing service providers can use for ensuring the quality of service deliverables.
Test viability of service deliverables
In theory, defined performance and quality metrics may appear easily achievable, but that may not always be possible
during actual implementations. It is necessary that both businesses and outsourcing service providers agree to make an
assessment about the viability of specified service deliverables prior to the actual initialization of the outsourced project. This
can be achieved by starting with small, pilot projects having limited liabilities.
Tweaking the processes, if required
If results achieved through pilot projects are not satisfactory, businesses and their outsourcing partners need to identify the
necessary tweaks and changes that could be made for achieving desired results. Making a complete U turn (abandoning
the entire project) is often not possible and it would be better if changes are made for rectifying inherent flaws. Project
abandonment must be considered only in extreme cases when major flaws might have been detected in the defined quality
assurance framework.
Deploying quality management systems
It may not be mandatory, but since the stakes are often high, it would be better if outsourcing service providers deploy time-
tested quality management systems such as Six Sigma, TQM, etc. The inability to do so will increase risks and although it
may not necessarily lead to project failures, it will certainly be more like playing a guessing game.
Tracking project progress and providing feedback
The success of outsourced projects depends largely on the acting variables and since these variables constantly keep
changing, it becomes necessary for outsourcing service providers to track project progress on a regular basis. Minor
deviations, if any, can be corrected by the provider itself, but if some major deviations from the set standards are detected,
then the same needs to be communicated to the client and his approval sought for the proposed remedial action.
www.telegenisys.com Email: sales@telegenisys.com
8. The Benefits Of Delivering Quality Assurance
Wide-ranging benefits can be derived when outsourcing service providers successfully deliver quality assurance for
outsourced projects. Here's some of the most prominent ones.
● Improves brand image of products and services
Most of the outsourced projects directly impact customer satisfaction levels. When providers deliver quality assurance, it
automatically results in improved customer satisfaction. The reputation of the business organization and the brand image of
its products and services thus get a natural boost.
● Helps reduce operational costs
When quality assurance is delivered as desired, it also helps reduce operational costs. Some of it comes naturally since
wastage is reduced significantly when prescribed quality guidelines are properly adhered to. Cost savings can also come
from implemented quality management techniques such as Kaizan, Just In Time, etc.
● Improves business relations
Business relations between the client and the outsourcing service provider naturally get a big boost because quality
assurance paves the way for the achievement of specified performance and quality metrics. Quality assurance also helps
improve business relations by providing on-demand access to live reports containing critical information about project
progress, cost structures, operational risks and their remedies.
● Improves operational efficiency
For delivering quality assurance, outsourcing service providers make use of the most advanced telecommunication and IT
systems and rely on highly qualified and skilled professionals. All this naturally helps improve operational efficiency.
● Improves competitive strength
When quality assurance is delivered, it directly impacts customer perceptions about associated products and services. This
helps create favorable conditions for the products and services in the targeted markets, thereby allowing businesses to
improve their competitive strengths.
www.telegenisys.com Email: sales@telegenisys.com
9. Conclusion
Reducing costs may still be the primary objective of outsourced projects, even more so when we consider the
prevailing recessionary trends that have put a question mark on the survival of many businesses worldwide.
However, since it is quite clear that delivering quality assurance offers a lot more than mere cost savings, it
would be better if businesses stepped up their focus on achieving and sustaining the quality of service
deliverables. Losing their customer base due to sub-par outsourcing services is the last thing businesses would
want today and that's why they need to look beyond cost savings. Asking their outsourcing partners to deliver
both quality assurance and cost savings in the right proportions will go a long way in helping businesses survive
the ongoing financial crisis and eventually emerge as winners.
www.telegenisys.com Email: sales@telegenisys.com
10. www.telegenisys.com Email: sales@telegenisys.com
About Telegenisys Inc.
Telegenisys Inc., is one of the leading providers of Business Proces Outsourcing (BPO) services, offering a wide
range of back office, customer care & support and telemarketing outsourcing solutions to clients worldwide. Aided
by world-class infrastructure, business competencies, domain knowledge & expertise and a dedicated group of
highly skilled and trained professionals, we are able to provide the highest quality outsourcing services to clients.
Our core competencies include services such as customer care & support, B2C & B2B telemarketing, data entry &
data conversion, web promotion, content development, accounting and financial services, tax consultancy, medical
records retrieval, market research, database creations, document scanning & sorting, infomercial sales services,
and insurance claims.
Contacts:
Telegenisys Inc.,
5055 Business Center Drive,
Suite 108-223.
Fairfield,
CA - 94534
Phone: (800)510-9053
Fax: (866) 624-6520
http://www.telegenisys.com
Email : sales@telegenisys.com
www.