Diaa Salem has over 10 years of experience in retail management. He is currently an Assistant Store Manager at Apparel Group LLC in Dubai Mall, where he is responsible for sales, customer service, store administration, stock management, staff management, and security. Previously, he worked in sales and loan management in Egypt. He has a bachelor's degree in social work and is proficient in Microsoft Office, Navision, and the internet.

1. CIRRICULUM VITAE
DIAA SALEM
Address: Dubai, UAE
e- mail: diaa.123456@yahoo.com
Contact No: 0567042930
CAREER OBJECTIVE: Guides the success of a Store by leading and motivating the team,
developing and managing the service environment and presenting a clean, neat and organized
environment for our customers. Ensures budget for own store is managed and that expenditure stays in
Agreed Budgets. Ensures store administration is completed according to company procedures on a
daily, weekly and monthly basis. Analyses available data in order to make decision concerning stock to
maximize sales potential. Leads, motivates and develops the team to maximize talent and performance
and achieve business objectives.
PROFILE:
Excellent communication skills, Reliable and committed success of organization, Analyzing problems
and providing solutions in the best way, Able to work effectively as teamwork, Quick-witted, Patient,
Smart and skillful, Self-motivated and able to work under pressures, Understanding & utilizing the
best of Information Technology
WORK EXPERIENCE:
August 2010- Present Apparel Group LLC, Bally and Moreschi (Dubai Mall)
Position: Assistant Store Manager and Store in- charge Manager
KEY RESPONSIBILITY:
Sales and Customer Focus:
Consider the needs of customers at all the times.
Regularly assesses customer service standards within the store.
Leads by example in all aspects of customer service.
Actively seeks away to achieve store sales targets.
Ensures all members of team have an understanding of figures and targets to be achieved.
Ensures any promotional offers, regarding stock are implemented within own store.

2. Store Administration:
Regularly audits own store administration and resolve any issues.
Implements, within own store, any changes in administration procedure and effectively.
Stock Presentation and Management:
To ensure store has the correct stock package and required stock levels to maximize sales potential.
Effectively communicates any changes in stock or store layout to all members of the team.
Ensures that each member follow the retail standard.
maintaining the back store operation and replenishment of the merchandise
Staffing and Performance Management:
Manages schedules for salesperson work ours, vacations and day off.
Resolves salesperson complaint and concern and provides ongoing performance feedback, counsels
salesperson when necessary.
encourage full participation af salesperson in creating store goals and developing plans.
Security:
Ensures security procedures are adhered to throughout the store e.g. Staff bag checks
Maintain a high standard of security awareness, regarding stock and money, within store.
ACHIEVEMENTS:
 Certified as Best Salesman for achieving targets.
 Best Salesman 2011- 2016, Moreschi
 Top Salesman 2011- 2016, Apparel Group
TRAININGS ATTENDED:
 AMP Training ( Apparel Managers Program Training)
PREVIOUS WORK EXPERIENCE:
Official loans and credit with Elmobadra community of small projects development (Egypt):
 Individually monthly target achievement and support group team to reach their targets.
 Receive and check loan applications with all requirement documents.
 Visit the current project to ensure that the project is running.
 Meet the loan payees and guarantors to explain them about the rules and conditions.
 Following monthly loan installments & projects and contact the payees & guarantors for pending
installments using special skills.
 Preparing monthly reports on:- new issued loans, paid loan installments, pending loan
installments with penalty calculation and bad loan installments with some solutions.

3. Executive salesman with Ariel, Chips and Sameer Al-Nagar companies (Egypt):
 Monthly target achievement.
 Expansion in new places.
 Create an excellent customer communication.
 Preparing daily plan with stock order.
 Ensure that traders are receiving their stocks on time with a good condition.
ACADEMIC QUALIFICATION:
 8002 Bachelor of Social Work
COMPUTER SKILLS:
Microsoft office (Word, Excel, Power Point)
Microsoft business solution (Navision)
Internet browsing & other programs
PERSONAL INFORMATION:
Date of birth: 9th Feb 1987
Nationality: Egyptian
Marital Status: Married
Visa Status: Employment Visa
Languages known: Arabic, English