Abdul Hafez Shafiq Ghalayini is a store manager currently looking for a new opportunity. He has over 10 years of experience managing shoe, clothing, and electronics stores. His skills include leadership, sales, visual merchandising, staff management, and customer service.

1. Abdul Hafez Shafiq Ghalayini
PERSONAL SUMMARY
I am currently looking for a managerial position and a career advancement opportunity with a company that will not only
challenge my profession but will also allow me to develop my knowledge & potential still further.
Work Experience:
Shoe-box New York – The 360 Mall- Ali Abdul Wahab Al Muttawa Company
STORE MANAGER
April 2012 – Present
Debenhams Store – The Avenues Mall – Alshaya Company
SALES STORE MANAGER
November 2010 - April 2012
MEXX STORE - The Marina Mal l – AL Futtaim co
STORE MANAGER
January 2005 – October 2009
Duties & Responsibility:
I am responsible for managing the day-to-day operation of the store, as well as setting customer service
standards, and launching initiatives to hit sales targets. As well as developing and motivating a team, whilst
ensuring everyone adheres to company policies and procedures.
SALES:
- Ensures to maximize sales and achieves monthly sales target.
- Checks with the Assistant Manager in ensuring that all staff attains highest possible levels of customer
service, manpower and space productivity.
- Analyses sales performance report in order to correct space allocation, store layout, stock positioning
including space provisions of seasonal items.
- Follows-up with the Assistant Manager on out-of-stock brands, product lines and assortments, slow sellers
or item price sensitivities.
- Leads the store team in planning and organizing additional opportunities to promote sales and on-time
delivery of promotional events.
VISUAL MERCHANDISING:
- Checks and monitors standards application of in-store visual displays.
- Follows brand/lay-out guidelines correctly in order to deliver brand values.
- Ensures up-to-date "look" of window displays along with the Assistant Manager.
- Drives and heads sales floor presentation, housekeeping and replenishment principles as per brand
standards.
-Ensures that guidelines and standards for visual presentation and store appearance are being followed.
STOCK LOSS CONTROL:
- Implements safety and security control measures which include safety of employees, customers, security against
merchandise loss, damage, theft, and pilferage and crisis prevention of store (e.g., fire).
- Ensures that store is within predefined yearly stock loss target/margin.
- Ensures that store accurately carries out all loss prevention activities.
- Orients/reminds staff on stock loss awareness / issues.
- Involves self in continuously seeking opportunities to reduce stock loss.

2. STAFF MANAGEMENT AND SUPERVISION:
- Is responsible in efficient supervision and administration of all store staff.
- Ensures delivery of highest standards of in-store training including weekly communication meetings,
regular debriefs, product knowledge and on-job trainings.
- Recommends staff areas of training needs and ensures that these are addressed through training and
development.
- Monitors staff performance and identifies potential employees to be put under development programs.
STORE OPERATIONS:
- Ensures systematic flow of work and operations.
- Ensures cleanliness and orderliness and proper stocking of items with regards to health and safety.
- Ensures daily bank deposits, petty cash control and liquidation.
- Ensures awareness in internal communication e.g., emails, memos, incoming/outgoing business
correspondences.
- Double checks stock transfers and inventory documents.
- Re-checks customer item return/exchange/discount/promo transactions.
- Heads the periodical/yearly store inventory/stock-taking.
- Supports management decisions, requirements, and expectations.
- Commits to follow and observe all store policies, rules and regulations.
- Performs other related duties and responsibilities as directed by his/her Line Manager/s.
Skills:
-Knowledge: Retail industry knowledge -Inventory -INTERESTS & ACHIEVEMENTS
-Budgeting -Financial Management -Communication
-Product knowledge -Merchandising -Stock Management
-Skills/ Abilities: Result Oriented -Problem solving -Motivating skills
-Planning, Organizing and follow-up -Decision Making -Supervising skills
-Team Building skills -Leadership skills -Helping in Sale
-Coaching skill -Forecasting -Analytical skills
-Helping in Sale -Pricing
-Teamwork: enjoy working in both team environments and independently
-Providing excellent customer service: customer focused employment; liaising as a runner
-Fast and proficient IT: I completed the MCSE course and am now proficient with all Windows , Word,
Excel, PowerPoint, Internet Explorer and Outlook. Excellent knowledge of MS Office.
-For Angry Customers we have to care by speaking with the customer nicely and resolving safety for the
customer with the lowest possible loss of
EDUCATION:
- Microsoft Certificate System Engineering 1998 – 2000- Kuwait
- Human Resources course 2006.
- Management development Program 2011.
PERSONAL DETAILS
Salmiya –block 11
Jabber al Hayan Street
Mobile: +965.69696654
E-mail: haffizabd@hotmail.com