This document contains the resume of Kothandaraman.M, who is currently a Store Manager at Landmark International- MAX Fashions in Doha, Qatar. It summarizes his educational background, skills, core responsibilities in his current role, past work experience including roles as Assistant Store Manager and Department Manager at Landmark International in India and Saudi Arabia, as well as Floor Manager at Hi Style in India. His responsibilities have included business development, customer relationship management, team management, and daily store operations.

1. Kothandaraman.M
Store Manager- Retail
Education
BachelorsofCommerce
CGPA- 78%
(2009– Loyola Institute, Chennai)
Skills
MS Office – Excel, PPT, Word
POS
Inventory Systems
OtherAbilities
Excellent customer service skills
Customer oriented
Hourly shift management
Strategic thinker
POS systems
Mathematical aptitude
Personnel development
Staff training and development
Customer relations
Store opening and closing
Merchandising
Goal-oriented
Detail-oriented
Areaof Expertise
Business development
Customer satisfaction
Administration
It knowledge
Report writing
Visual merchandising
People management
Retail marketing
Improve efficiencies
Operation management
Retail logistics
Retail buying
Summary
A commercially aware and highly successful retail assistant store manager with a
proven track record in driving business forward whilst delivering high retail standards. A
consistent track record of improving efficiency, maximize profits whilst minimizing costs. Ability
to manage daily operations, and planning the use of materials and human resources to ensure
maximum efficiency. Mark enjoys and thrives working in a customer focused environment and is
currently looking for a suitable store manager position.
 Ability to deal with people
 Willingness to learn.
 Team facilitator.
 Posses’ excellent analytical, Inter personal and communication skills.
 Ability to handle the customers independently.
CoreResponsibilities
Business Development
 Identify new streams for revenue growth & developing promotional plans to build
consumer preference.
 Evolve market segmentation & penetration strategies to achieve targets..
 Organizing various promotional schemes as a part of brand awareness / visibility.
 Co coordinating between warehouse, buyers & stores.
 Moving the consignment at right time.
 Handling local orders. Realizing local PO.
 Balancing of stock level In WH & Stores.
 Plans in clearing aged & damaged stock.
 Inter stores transfer of stocks
 Preparing discount structure for OFF SALE.
 Analysing of margins during OFF SALE
Customer Relationship Management
 Develop relationships with key decision-makers in target organizations for business
development.
 Interface with customers for suggesting the most viable product range and cultivating
relations with them for securing repeat business. Ensure quality delivery of projects to
the customer
 Manage activities pertaining to negotiating/ finalization of deals for smooth execution of
sales & order processing. Provide technical service support to customers and resolving
their issues/ concerns.
 Ensuring standards for quality customer service and health and safety are met.
Team Management
 Leading & monitoring the performance of the staff to ensure efficiency in customer
servicing operations and meeting of individual & group targets.
 Creating and sustaining a dynamic environment that fosters development opportunities
and motivates high performance amongst the staff.
Professional Experience
Landmark International- MAX Fashions, Doha - Qatar
StoreManager
June 15 – Present
Responsibility includes but not limited to followings
Managing the day-to-day operation of the store, as well as setting customer service standards,
and launching initiatives to hit sales targets. As well as developing and motivating a team, whilst
ensuring everyone adheres to company policies and procedures.

2. Interests
Outdoorgames
Athletics
Photography
Travelling
Personal skills
Deadline Led
Time Efficient
Decision Making
An Eye for Detail
Excellent Communicator
Tactful & Articulate
Problem Solving
Administrative Organizing
Team Player
Conflict Resolution
Professional Mannerisms
Integrity
 Evaluates competition by visiting competing stores; gathering information such as style,
quality, and prices of competitive merchandise.
 Planned budgets and authorized payments and merchandise returns.
 Meet the store's monthly targets and handle budgets
 Deal with any inquiries and complaints and monitor customer service Scheduled and led
weekly store meetings for all employees. Maintains inventory by checking merchandise
to determine inventory levels; anticipating customer demand.
 Increased profits through effective sales training and troubleshooting profit loss areas.
 Prepares reports by collecting, analyzing, and summarizing information.
 Driving operational, visual and customer service standards in store.
 Monitoring product availability levels throughout the day and replenish stocks to ensure
100% availability
 Maintains quality service by establishing and enforcing organization standards.
 Contributes to team effort by accomplishing related results as needed
 Manage and address shrinkage and stock loss
 Continuously reviewing and managing team performance
 Checking off and signing invoices and credit notes on a daily basis.
 Put together staff rotas and shifts
 Maximizing profits by controlling labour costs and expenses
 Conducted store inventories once per quarter.
 Evaluates competition by visiting competing stores; gathering information such as style,
quality, and prices of competitive merchandise.
 Making sure the shop floor runs smoothly
 Closely monitoring housekeeping and security work efficiency
 Following all the company policies and adhere to the norms.
 Closely monitoring and following all the audit points in daily basis
Landmark International- MAX Fashions, Chennai - India
Asst. StoreManager
July 13 – June 15
Responsibility includes but not limited to followings
 Trains store staff by reviewing and revising orientation to products and sales training
materials; delivering training sessions; reviewing staff job results and learning needs
 Evaluates competition by visiting competing stores; gathering information such as style,
quality, and prices of competitive merchandise.
 Making sure the shop floor runs smoothly
 Meet the store's monthly targets and handle budgets
 Recruit and train staff
 Deal with any enquiries and complaints and monitor customer service
 Maintains inventory by checking merchandise to determine inventory levels; anticipating
customer demand.
 Prepares reports by collecting, analysing, and summarizing information.
 Driving operational, visual and customer service standards in store.
 Monitoring product availability levels throughout the day and replenish stocks to ensure
100% availability
 Maintains quality service by establishing and enforcing organization standards.
 Contributes to team effort by accomplishing related results as needed
 Manage budgets set by Retail Area Managers. Manage and address shrinkage and stock
loss
 Continuously reviewing and managing team performance
 Providing and exceptional in store experience for customers
 Checking off and signing invoices and credit notes on a daily basis.
 Put together staff rotas and shifts
 Maximising profits by controlling labour costs and expenses
 Continuously reviewing and managing team performance
 Deal with any enquiries and complaints and monitor customer service
 Implementing store compliance and health and safety procedures.
 Maximizing sales through effective merchandising and marketing.
 Closely monitoring housekeeping and security work efficiency
 Maximising the growth compare to the last financial year

3. Personal Details
Father name: Mayeelvelan.S
Date of Birth: 10th Aug. 1988
Sex: Male
Civil Status: Single
Languages: English/ Hindi Arabic
Nationality: Indian
Nativity: Tamil Nadu
Passport no: H4942742
Email. ID: Kotha_smart@yahoo.co.in
Contact no: +974-50339457
Hi Style - Chennai - India
Floor Manager
Dec 12 – July 13
Responsibility includes but not limited to followings
 Driving operational, visual and customer service standards in store.
 Monitoring and reviewing store performance on a regular daily, weekly and monthly
basis.
 Implementing store compliance and health and safety procedures.
 Maximizing sales through effective merchandising and marketing.
 Recognizing and rewarding good staff performance.
 Monitoring product availability levels throughout the day and replenish stocks to
ensure 100% availability.
 Working with the visual team to manage displays within the store.
 Recruiting the right people with the right behaviours in to the right jobs and ensuring
they are given access to the right training.
 Actively monitoring competitor activity.
 Getting feedback and capturing data from customers.
Landmark International- MAX Fashions, Riyadh – Saudi
Dept.Manager
Sept 10 – July 12
Responsibility includes but not limited to followings
 Responsible for the daily managing of staff and the assigning of duties.
 Managing and motivating staff to increase sales and ensure store efficiency.
 Maintaining awareness of market trends and monitoring local competitors.
 Manage budgets set by Retail Area Managers. Manage and address shrinkage and
stock loss.
 Maintaining accurate records of all pricings, sales, and activity reports.
 Order and organize stock.
 Assist with window displays for special promotions.
 Maintain store and stock in impeccable condition.
Reliance Communication – Chennai, India
CustomercareExecutive
Jan 09 - Sept 10
Responsibility includes but not limited to followings
 Handled inbound calls and assisted customers with specific inquiries.
 Promoted services and products offered by the company.
 Updated the existing databases with changes and the status of each.
 Resolved customer queries complaints.