19. Monitoring and Problem ManagementA large Healthcare Production Company was producing code deployments during the business day causing outages. There was no documentation surrounding the application policies, procedures, maintenance or service level management. Many other issues existed , problems and incidents were not tracked in a consistent manor and there was a lack of infrastructure redundancy/failover, creating many single points of failure during and after core business hours. LiquidHub was brought in to lead a Application Infrastructure transformational project that included the formulation and implementation of a policies and procedures to address these enterprise vulnerabilities. Current state application portfolios were assessed and a strategy and framework were created. Deliverables included change management, documentation, policies, procedures, operations control and proactive problem management. The efforts led to significant stabilization including Business Outages Decreased by 80% in 1 year, Audit Compliant Policies Implemented Including Problem Management and Change Control 24x7 Operations monitoring to address issues as they occur, and active clustering for 99.999% uptime. Related Service Offerings Enterprise Applications Infrastructure / Strategy Analyze, formulate, build and operate an effective IT change and problem management strategy and business value. Create required cross-functional teams to inform and enforce overall strategy. Application Tools Rationalization Track, research, enable existing and emerging patterns for application development, integration, and deployment. Leverage internal system components and strategic vendor partnerships to balance risk, cost, and time to market. ITIL Based Standard Polices and Procedures Undertake selection, services design, development, and deployment along several areas including Run Books, Developers and Architecture Guidelines and related service components. About LiquidHub LiquidHub is a technology consultancy and business systems integrator delivering strategy, integration, collaboration and data solutions within the context of Enterprise and Service Oriented Architectures. We partner with clients in life sciences, pharmaceutical, healthcare, insurance, financial services, and other key industries to deliver unique and robust technology solutions. For more information, please visit our website at www.liquidhub.com.
![Operational Performance Center (OPC) Today’s business applications are running on SaaS, cloud, and managed environments, as well as in virtualized environments and throughout legacy platforms and a multitude of data centers. The Operational Performance Center (OPC) delivers the visibility needed to monitor business applications and manage performance across all these environments, making it the premier solution that can address all of today’s performance management needs, and those arising in the future. With its combination of senior technical staff, comprehensive coverage, agnostic tool sets, and scalability, the Operational Performance Center enables organizations to leverage existing and emerging technologies and services, with unprecedented agility and ROI. The OPC is a monitoring and alerting hub observing and measuring the performance of our clients’ business critical functions and services from their customers’ perspective. OPC’s powerful diagnostic tools deliver Event Correlation enabling our clients to link production outages to specific infrastructure, network, or application components. The results are faster time-to-resolution and overall reduction in service interruptions. In other words, OPC delivers a better customer experience. The value proposition the OPC delivers across the emerging IT landscape; “It’s What You Want To Do, But Don’t Have The Time To Do it.” The LiquidHub Approach Managed services, hosted environments, public and private clouds, and software-as-a-service are all responses to a common theme: outsourcing non-strategic commoditized assets and processes in order to increase efficiency, save money, and lower service delivery costs. However, when the business outsources part or all of a business application, IT is still held accountable for the performance, availability, security, and compliance of the application, the data, and to varying extents, the infrastructure. For most organizations, it’s traditionally been difficult to cohesively monitor a business service. Much of the frustration with legacy solutions is that, to get a full view of the performance and availability of a business service, IT teams have to deploy various products and homegrown solutions. With traditional performance monitoring solutions, monitoring a business service housed entirely in a single datacenter was difficult. In today’s emerging hybrid computing environments, it is virtually impossible. The OPC is the most practical, cost-effective way to leverage a performance monitoring solution that is scalable and custom tailored for your computing environment. OPC senior technical staff gain the insights they need to cost effectively manage all business services and ensure they deliver proactive performance monitoring which is required. Benefits ,[object Object]](https://image.slidesharecdn.com/lhsolutionbrochureoperationperfcenterv1-1293121276-phpapp01/85/l-holution-srochure-bperation-oerf-penter-v1-1-320.jpg)
