IBM Endpoint Manager for Software Use Analysis (Overview)


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Respond to license audits in minutes, uncover unused software that can be cancelled or redeployed to lower expenses by 35% or more with this solution from IBM. Covers Windows, Linux, and Unix applications with a library of over 100,000 software titles.

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  • There are a number of compelling reasons for customer to implement or improve their software asset management processes. License compliance audits are increasing and the cost of non-compliance can have a significant impact on a company’s reputation and bottom line. Users need to be made aware of any license compliance issues on their machine and know that software they rely on will be available. IT resources should not be spending their time manually tracking down software license issues but instead focused on value creation. Business executives, who are ultimately responsible for software licensing issues, need to know that the tools and processes are in place for them to pass software license audits and know that software assets are being used efficiently. Asset Managers need to have accurate information on assets and software licenses so that they can provide accurate information to key stakeholders in the company and to third party auditors.Transition: So how do you begin to implement an endpoint management strategy that forms the basis for software asset management.
  • US Foods was like a lot of companies using ineffective tools and manual process to try and stay on top of software asset management. However, as their environment grew they were falling further behind in software asset management and using up increasing amounts of IT resource trying to reconcile software license across their 67 sites. With IBM Endpoint Manager they were quickly able to collect the information they needed across all their endpoints and save a significant amount of time. In addition to time, they also saved $500K on software licenses that were not being used or rarely used, by down grading the licenses to a less expensive version of the software. They were also able to bring their endpoints into license compliance avoiding one million dollars in license noncompliance fines. With these kinds of savings, it is easy to see how software asset management quickly became a self funding project for them and allowed IT resources to be moved to higher value projects.Transition: Let’s look at some of the savings that other customers we have worked with have discovered.
  • ( Cover some of the key savings items from the chart…)Transition: Let’s review the 3 phase approach.
  • IBM Endpoint Manager for Software Use Analysis (Overview)

    1. 1. © 2012 IBM Corporation IBM Endpoint Manager for Software Use Analysis Product Introduction and Overview [NAME], [TITLE] [DATE]
    2. 2. © 2013 IBM Corporation2 IBM Endpoint Manager Compelling reasons are urging companies to adopt software asset management processes Compliance is being driven by international, industry, and local laws License compliance audits from Independent Software Vendor providers are increasing Users need to know that assets on which their business relies must be protected, optimized and in compliance IT resources needs to be assigned to value creation for the business rather than to ―fix‖ lack of processes Asset Managers need to provide accurate information to Business Execs, Finance & Procurement. They need to demonstrate effective processes to internal and external audit They are legally responsible for compliance under the law. Good governance is a competitive advantage – best practices not only protect but enhance the way in which you do business
    3. 3. © 2013 IBM Corporation3 IBM Endpoint Manager IBM Endpoint Manager Continuously monitor the health and security of all enterprise computers in real-time via a single, policy-driven agent Endpoints • One infrastructure: management server, console, agent for Windows, Mac, Unix, Linux, Mobile • Scales to 250,000 endpoints per management server • Robust, flexible architecture with built-in failover • Nearly-invisible impact to network, endpoints • Operates in low-bandwidth / high-latency environments • Physical or virtual, network or Internet-connected IBM Endpoint Manager Patch Management Lifecycle Management Software Use Analysis Power Management Mobile Devices Security and Compliance Core Protection Desktop / laptop / server endpoint Mobile Purpose specific Systems Management Security Management Server Automation
    4. 4. © 2013 IBM Corporation4 IBM Endpoint Manager Security & Compliance Vulnerability Assessment Compliance Analytics 3rd Party Endpoint Protection Management Patch Management Security Configuration Management Core Protection Anti-Malware Firewall Data Protection (add-on) Patch Management Offline VM Patching Application Patching OS Patching Mobile Devices Compliance App Mgmt Mobile Device Mgmt The IBM Endpoint Manager Family Middleware Management Multi-Platform OS Deployment Physical & Virtual Server Lifecycle Management Cross-Server Sequenced Task Automation (e.g. Patch OS on Server Cluster) Server Automation Power Management Windows & Macs Carbon, cost reduction reports End-user Dashboard Lifecycle Management Software Distribution OS Deployment Remote Control Patch Management Basic HW & SW Inventory Starter Kit TPM evolution Software Use Analysis Software Catalog Correlation Software Usage Reporting Software Inventory TADd / ILMT convergence App, PIM Containers Self-Quarantine Starter Kit
    5. 5. © 2013 IBM Corporation5 IBM Endpoint Manager Stores / Kiosks WAN Data center Headquarters Remote offices Distribution center Internet WiFi Airport Hotel Coffee shop Home Leased line 3G WiFi IBM Endpoint Manager, built on BigFix technology Whether it’s a Mac connecting from hotel WiFi, a Windows laptop at 30K feet or a Red Hat Linux Server in your data center, IBM Endpoint Manager has it covered. In real time, at any scale. Satellite Network-friendly architecture delivers large packages without disrupting critical business applications Single, intelligent agent uses <2% CPU, <10MB RAM Cloud-based service continuously provides new patch, policy updates Full command and control of Internet- connected devices Use existing computers as Relays to minimize network traffic Content Update Service Leased line
    6. 6. © 2013 IBM Corporation6 IBM Endpoint Manager IBM Endpoint Manager elements Single server and console • Highly secure, highly available • Aggregates data, analyzes and reports • Manages up to 250K endpoints per server Flexible policy language (Fixlets) • Thousands of out-of-the-box policies • Best practices for operations and security • Simple custom policy authoring • Highly extensible/applicable across all platforms Virtual infrastructure • Designate IBM Endpoint Manager agent as a relay or discovery point in minutes • Provides built-in redundancy • Leverages existing systems/shared infrastructure Single intelligent agent • Continuous self-assessment • Continuous policy enforcement • Minimal system impact (<2% CPU, <10MB RAM)
    7. 7. © 2013 IBM Corporation7 IBM Endpoint Manager Hardware Software Contracts/ Licenses Software Asset Management is one of the most important drivers to keep company costs under control and within budget Software Asset Management SW Cost TrendsHW Cost Trends Labor Cost Trends “Enterprises that begin an asset management program experience up to a 30% reduction in costs the first year.. and continue savings of 5-10% for the next 5 years” – Gartner IT Service Management IT Asset Management
    8. 8. © 2013 IBM Corporation8 IBM Endpoint Manager Software Asset Management IBM Endpoint Manager enables software asset management Be prepared for software audits Extend software asset management to servers Manage all assets from procurement through retirement Endpoint Management Systems Management Security Management Common agent Unified console Single mgmt server Managed = Secure Desktops, Laptops , & Servers Smartphones & Tablets Purpose-specific Endpoints
    9. 9. © 2013 IBM Corporation9 IBM Endpoint Manager What‘s new in Endpoint Manager for Software Usage Analysis • IBM Tivoli Asset Discovery for distributed is now part of IBM Endpoint Manager for Software Use Analysis. • Adds support for the Common Inventory Tool component to identify and discover software products based on signatures across operating systems . • Adds the Software Knowledge Base Tool component for managing complex software signature definitions and differentiating between software identification and software usage signatures across operating systems for IBM, non-IBM, and custom applications including UNIX and Linux. • Support tight integration between license, asset, and service desk through IEM and SmartCloud Control Desk integration, delivers enterprise app store • Provided REST API's allowing customers to exploit other service desk and asset management tools • The Software Use Analysis server now uses the Tivoli Endpoint Manager Analytics component which now provides
    10. 10. © 2013 IBM Corporation10 IBM Endpoint Manager Be prepared for a Software license audit • Achieve real-time visibility into what software is installed and how it‘s used • 100K application signatures out of the box • Identify under-used applications to reduce software spend • Monitor usage and related growth to accurately plan for future needs • Pass more audits with better compliance reports than most vendors • Leverage payback in months to fund investment in solution How do I stay on top of software licensing?
    11. 11. © 2013 IBM Corporation11 IBM Endpoint Manager Reporting by all software assets
    12. 12. © 2013 IBM Corporation12 IBM Endpoint Manager Extend software asset management to servers  Manage assets on Microsoft Windows, UNIX and Linux servers  Collect inventory and deployed software capacity data in multiple distributed physical and virtual environments, including VMWare  Calculate number of Processor Value Units (PVUs) including supported virtualized servers that are available to installed Passport Advantage PVU-based software Datacenter Servers & Virtual Servers Distributed Servers With virtualization how can I track server software licensing? Single tool to manage assets across endpoints and servers including virtual server license support
    13. 13. © 2013 IBM Corporation13 IBM Endpoint Manager Manage all assets from procurement through retirement Control Desk stores:  Authorized assets and licenses which are populated via the procurement process and other business processes  Deployed assets and licenses which are discovered and tracked by Endpoint Manager Out of the Box Reconciliation provides: • Identification of ‗authorized‘ Assets missing in Deployed Asset Inventory • Identification of Deployed Assets missing in ‗authorized‘ Asset Inventory • Comparison of attributes /specifications based on unique attributes, like serial number Integration Control Desk How can I reconcile procured and deployed licenses to improve business controls?
    14. 14. © 2013 IBM Corporation14 IBM Endpoint Manager Reporting by contract
    15. 15. © 2013 IBM Corporation15 IBM Endpoint Manager  US Foods needed an automated, centralized endpoint management solution to replace cumbersome software compliance monitoring and application deployment processes across 15,000 endpoints. Customer Needs Key Features & Outcomes  Reduced patch deployment times by 80 percent by centralizing process control  Saved USD500,000 on software licenses through accurate and timely software asset management data  Helped maintain full compliance with software license agreements, avoiding USD1 million in license noncompliance fines IBM Endpoint Manager software reduces company's software spend, increases compliance US Foods is one of America‘s leading foodservice distributors to restaurants, healthcare and hospitality facilities, government operations and educational institutions. ―Out of the box, IBM Endpoint Manager software dramatically streamlined our patch deployment processes…, increased confidence in our software usage data and enhanced our lifecycle management and power management processes significantly.‖ —Dan Corcoran, director of client technology, US Foods US Foods avoids potential software license penalties with self audit
    16. 16. © 2013 IBM Corporation16 IBM Endpoint Manager ROI of Software Asset Management: How IBM Can Help License reclamation Customer reclaimed 80 licenses of Microsoft Visio where it wasn‘t being used and replaced it with free Visio reader. Customer thought they had 2,600 laptops they needed licenses for, but Endpoint Manager‘ network discovery and inventory capabilities found only 2,000 laptops Customer reduced their routine software license reporting effort from 10 days down to 1 hour to produce reports during contract reviews with vendors like Microsoft. Customer denied internal purchase request of 100 additional copies of $150/seat terminal emulation software because their Endpoint Manager reports showed more than that quantity deployed but not used. Customer used Endpoint Manager to prove actual license compliance for processor-based licenses after Microsoft auditors claimed they owed $7M. Upon further investigation, the Endpoint Manager tool was proven to be accurate whereas the Microsoft tool was found to be faulty. Customer took 20 minutes to locate all p2p file sharing applications deployed on their 120,000 computers for removal according to corporate policy. Cost avoidance Continuous compliance, efficiency improvements License reassignment Legal risk management, cost avoidance: Risk management
    17. 17. © 2013 IBM Corporation17 IBM Endpoint Manager Summary  Pass immediate Windows audits and reclaim software licenses to reduce license spend  Extend ROI to servers without adding infrastructure or staff  Extend ROI to manage all assets from procurement through retirement
    18. 18. © 2013 IBM Corporation18 IBM Endpoint Manager BACKUP SLIDES •Dilbert cartoon on software audits •Survey results from March 18th Webcast on SAM •Enterprise App store slides
    19. 19. © 2013 IBM Corporation19 IBM Endpoint Manager Is this your business today ?
    20. 20. © 2013 IBM Corporation20 IBM Endpoint Manager What is happening today – Previous survey results on audits and SAM maturity Has your company been audited by one or more software companies for compliance with software licensing agreements? What is the maturity level of your SAM program? Yes, once in the last two years. 31.1% (28) Initial (Ad Hoc) - Little control over what IT and software assets are being used and where 30.7% (27) Yes, two or more times in the last two years. 28.9% (26) Defined (Tracking Assets) - SAM processes exist as well as tools and installation data 38.6% (34) No, but we have been alerted that an audit is forthcoming. 10% (9) Managed (Active Management) - Vision, policies, procedures, and tools are used to manage software asset life cycles 26.1% (23) No, we have not been audited or alerted of an impending audit. 30% (27) Optimized (Optimized Management) - Near real- time alignment with changing business needs. SAM is a strategic asset to overall business objectives. 4.5% (4) Source: InformationWeek WebCast “Has Anyone ever returned an Unused Software License”
    21. 21. © 2013 IBM Corporation21 IBM Endpoint Manager Delivery an Enterprise App Store AppStore look-and-feel for service catalog
    22. 22. © 2013 IBM Corporation22 IBM Endpoint Manager Deliver automated workflows for request, approval and licensing End User 1.) End User Requests Software 2.) Workflow Initiated. Checks License Entitlement. 3.) Automatic or manual approvals based on policy. 4.) Runbook calls Endpoint Manager to deploy Software 5.) Software deployed to target. 6.) Status & inventory information provided back to Endpoint Manager. 7.) Software Usage Analysis is loaded into Control Desk for license audit Control Desk Runbooks 1 2 3 4 Endpoint Manager 7 56 Asset & CMDB Lifecycle Management App Store Software Use Analysis
    23. 23. © 2013 IBM Corporation23 IBM Endpoint Manager Embracing the App Store model in your Software Asset Management strategy •Pain point: - Disconnected, time-consuming, error-prone processes to request, deploy and manage software assets. •Solution Description/Use case: - Provides a self-service user interface to Endpoint Manager clients that enables end users to request software validated against their user type and SW license availability. Provides approval workflows necessary to manage client requests for software. •Solution value: - Improved operations efficiency by automating request/fulfillment of software, including software inventory and license compliance. - Reduces errors in SW compliance tracking, as SW licenses are directly linked to the deployment of SW to endpoints. - Provides approval workflows needed to validate client requests for software.
    24. 24. © 2013 IBM Corporation24 IBM Endpoint Manager Reporting by software asset hierarchy
    25. 25. © 2013 IBM Corporation25 IBM Endpoint Manager Reporting by computer
    26. 26. © 2013 IBM Corporation26 IBM Endpoint Manager Custom reporting
    27. 27. © 2013 IBM Corporation27 IBM Endpoint Manager Contract management
    28. 28. © 2013 IBM Corporation28 IBM Endpoint Manager Software Catalog management