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Service desk plus presentatione
The document provides an overview of ManageEngine ServiceDesk Plus, an IT help desk and asset management software. It discusses key features such as help desk workflow, a self-service portal, knowledgebase, SLA management, and integrations. Additional modules handle asset management, software asset tracking, and ITIL processes. The presentation describes ServiceDesk Plus customers in Vietnam and worldwide, technical specifications, and a demonstration of the 9.0 beta version.
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Presentation introduction by Nguyen Trung Tuyen, including role, company details, and location details.
Outline of the presentation, including overview, video clips, demonstration, and Q&A.
Introduction to key helpdesk features such as workflow, self-service portal, knowledgebase, email requests, multi-site support, SLA management, and reports.
Overview of asset management features including scanning inventory, software asset management, and audit reports.
In-depth look at asset management components like scanning inventory, software metering, CMDB, purchase orders, contract management, and audit reports.
Introduction to ITIL-related features including service catalog, incident management, problem management, and change management.
Exploration of ITIL features such as service catalog, incident management, problem management, change management, and CMDB.
Overview of software integrations with relevant systems such as OpManager, Applications Manager, MSP Center Lite, and Desktop Central.
Listing of operating systems supported by ServiceDesk Plus including various versions of Windows and Linux.
Overview of ServiceDesk Plus adoption in Vietnam since 2007, detailing central helpdesk and IT assets management.
Continuation of the overview of customers in Vietnam using ServiceDesk Plus for helpdesk management and ITIL framework.
Mention of the widespread adoption of ServiceDesk Plus worldwide, highlighting numerous clients.
Introduction to video clips related to ServiceDesk Plus.
Overview of new features introduced in ServiceDesk Plus 8.1.
General overview of IT help desk software provided by i3 Network Systems.
Announcement about the availability of ServiceDesk Plus 9.0 Beta.
Actual software demonstration segment of the presentation.
Closing Q&A session with contact information and gratitude expressed by the presenter.
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Service desk plus presentatione
- 1. ManageEngine ServiceDesk PlusOverview By: Nguyen Trung Tuyen Tittle: Customer Account Manager Company: i3 Network Systems Email: tuyen.nt@i3-vietnam.com Tel: +84 4 3537 7880 Mobile: +84 98 323 6790 Hanoi - 2013
- 2. Agenda Overview VideoClips Demonstration Question & Answer
- 3. Overview – HelpdeskKey Features
- 4. Helpdesk Key Feature- HelpDesk Work-Flow
- 5. Helpdesk Key Feature- Self - Service portal
- 6. Helpdesk Key Feature- Knowledgebase
- 7. Helpdesk Key Feature- Email request
- 8. Helpdesk Key Feature- Multi-site support
- 9. Helpdesk Key Feature- SLA Management
- 10. Helpdesk Key Feature- API Integration
- 11. Helpdesk Key Feature- Business Rules
- 12. Helpdesk Key Feature- Notification Rules
- 13. Helpdesk Key Feature- Reports
- 14. Helpdesk Key Feature- User Survey
- 15. Overview – Assetand Inventory Management Asset Management Scanning Inventory Software Asset Management Software Metering Configuration Management Database (CMDB) Purchase Order Contract Management Audit Reports
- 16. Asset and InventoryMgnt - Asset Management
- 17. Asset and InventoryMgnt - Scanning Inventory
- 18. Asset and InventoryMgnt - Software Asset Mgnt
- 19. Asset and InventoryMgnt - Software Metering
- 20. Asset and InventoryMgnt - CMDB
- 21. Asset and InventoryMgnt - Purchase Order
- 22. Asset and InventoryMgnt - Contract Mgnt
- 23. Asset and InventoryMgnt - Audit Reports
- 24. Overview – ITILFeatures ITIL Service Catalog Incident Management Problem Management Change Management Configuration Management Database (CMDB)
- 25. ITIL Features -Service Catalog
- 26. ITIL Features -Incident Management
- 27. ITIL Features -Problem Management
- 28. ITIL Features -Change Management
- 29. ITIL Features -Configuration Mgnt Database
- 30. Overview – HelpDesk Software Integrations With OpManager With Applications Manager With MSP Center Lite With Desktop Central
- 31. ServiceDesk Plus –Supported OS Windows 2000 + SP4 Windows 2000 / 2003 Server Windows XP Professional Windows 2008 Server Windows 7 Red Hat Linux Linux Debian Asianux
- 32. ServiceDesk Plus Customersin Vietnam Applying ServiceDesk Plus solution since 2008 Central Helpdesk management for Corporation and the related companies nationwide . Applying ServiceDesk Plus solution since 2007 Central Helpdesk & IT assets management . Applying ITIL framework (Using ServiceDesk Plus Enterprise). Applying ServiceDesk Plus solution since 2008 Central Helpdesk management . Applying ServiceDesk Plus solution since 2009 Central Helpdesk & IT assets management . Applying ITIL framework (Using ServiceDesk Plus Enterprise).
- 33. ServiceDesk Plus Customersin Vietnam Applying ServiceDesk Plus solution since 2010 Central Helpdesk & IT assets management . Applying ITIL framework (Using ServiceDesk Plus Enterprise). Applying ServiceDesk Plus solution since 2009 Central Helpdesk & IT assets management . Applying ITIL framework (Using ServiceDesk Plus Enterprise). Applying ServiceDesk Plus solution since 2009 Central Helpdesk & IT assets management . (Using ServiceDesk Plus Professional). Applying ServiceDesk Plus solution since 2009 Central Helpdesk & IT assets management . Applying ITIL framework (Using ServiceDesk Plus Enterprise).
- 34. ServiceDesk Plus Customersin Vietnam Applying ServiceDesk Plus solution since 2012 Central Helpdesk & IT assets management . Applying ITIL framework (Using ServiceDesk Plus Enterprise). Applying ServiceDesk Plus solution since 2012 Central Helpdesk management for companies nationwide . Applying ServiceDesk Plus solution since 2012 Central Helpdesk & IT assets management . Applying ITIL framework (Using ServiceDesk Plus Enterprise). Applying ServiceDesk Plus solution since 2011 Central Helpdesk & IT assets management . Applying ITIL framework (Using ServiceDesk Plus Enterprise).
- 35. ServiceDesk Plus Customersin Vietnam Applying ServiceDesk Plus solution since 2013 Central Helpdesk & IT assets management . Applying ITIL framework (Using ServiceDesk Plus Enterprise) Applying ServiceDesk Plus solution since 2013 Central Helpdesk & IT assets management . Applying ITIL framework (Using ServiceDesk Plus Enterprise) Applying ServiceDesk Plus solution since 2013 Central Helpdesk & IT assets management . Applying ITIL framework (Using ServiceDesk Plus Enterprise). Applying ServiceDesk Plus solution since 2012 Central Helpdesk management for companies nationwide .
- 36. ServiceDesk Plus Customersin Vietnam Applying ServiceDesk Plus solution since 2013 Central Helpdesk & IT assets management . Applying ITIL framework (Using ServiceDesk Plus Enterprise) Applying ServiceDesk Plus solution since 2012 Central Helpdesk & IT assets management . Applying ITIL framework (Using ServiceDesk Plus Enterprise) Applying ServiceDesk Plus solution since 2011 Central Helpdesk & IT assets management . Applying ITIL framework (Using ServiceDesk Plus Enterprise). Applying ServiceDesk Plus solution since 2011 Central Helpdesk & IT assets management . Applying ITIL framework (Using ServiceDesk Plus Enterprise). and more…
- 37. ServiceDesk Plus CustomersWorldwide ... and thousand more
- 38.
- 39. What's New inServiceDeskPlus 8.1
- 40. IT Help DeskSoftware Overview www.i3-vietnam.com
- 41. ManageEngine ServiceDesk Plus9.0 Beta is available at: http://www.manageengine.com/products/service-desk/sdp-beta.html
- 42.
- 43. Q&A i3 Network Systems Office:RegusPress Club 59A Ly Thai To, Hanoi, Vietnam Tel: +84 4 3537 7880 Fax: +84 4 3537 7881 Website: www.i3-vietnam.com Email: info@i3-vietnam.com THANK YOU!