Enterprise Mobile
Successfully navigating the mobility maze


Marco Nielsen
Mobility Architect & Services Practice Director
mnielsen@enterprisemobile.com

http://www.enterprisemobile.com
http://marco.blogsite.org
Enterprise Mobile Overview
 Co-founded by Microsoft in January 2007
 Currently managing over 100,000 mobile devices for
    enterprise companies across US and Canada
   Supporting multiple device platforms – Windows Mobile,
    BlackBerry, iPhone, etc.
   Managed Microsoft System Center Mobile Device
    Manager (SCMDM) Beta – over 50 implementations
   Strategic relaltionships with Mobile Operators (MOs),
    Device Manufacturers (OEMs) & Independent Software
    Vendors (ISVs)
   Provides "one throat to choke" for mobile devices
   Three Windows Mobile MVPs on staff in Professional
    Services

                      Confidential © Enterprise Mobile 2009   2
Enterprise Mobility



Mobility is becoming                                                   Mobility market remains
more strategic                                                         consumer driven
• Moving from convenience to requirement                               • Consumer content
• Moving from “back door” to “front door”                              • Non-standardized
• Attention to security is required                                    • Fad-driven supply chain
• LOB drivers                                                          • Enterprise unfriendly management processes
  • Company administrative processes                                   • Complex ecosystem
  • Workflow automation                                                  • Carrier vs. OEM vs. Software
                                                                         • Lack of end-to-end accountability




                                            Confidential © Enterprise Mobile 2009                                 3
The Gap
                                                           Corp




                                                           Corp




           Consumer-
Consumer                                                    Enterprise
            Oriented
Designed
           Competitive
                                             Service Gap    Managed
 Devices                                                     Device
             Carriers

                 Confidential © Enterprise Mobile 2009                   4
Where Are You in Mobility Planning?

        Thinking          Planning                      Deploying          Managing

• Visioning        • Device selection • Deployment                    • Service Level
• Requirements       and management scheduling                          Expectations
• ROI              • Infrastructure             • Procurement         • Support
                     requirements                 and activation      • MACD
• Justification
  and budget       • Resource                   • Infrastructure      • Billing support
                     requirements                 creation
                                                                      • Device
                   • POC and Pilot              • Training              management
                   • Device & service           • Logistics           • Warranty and
                     selection                  • “Kitting &            repair
                   • Contracting                  assembly”           • Device refresh
                   • Deployment                                       • Ongoing
                     planning                                           provisioning
                                                                        and updates

                              Confidential © Enterprise Mobile 2009                       5
End-to-End Mobility Service Solution
     Professional Services                                Lifecycle Services

Our consultants deliver best               Services to facilitate the ongoing
practices mobility strategy,               management of a mobility solution
business requirements and
deployment services

Strategy:
• Mobility Strategy Workshop
• Device Management Workshop
• Security Workshop
• Application Enablement Workshop
• Platform Migration Workshop
• Assessments
Implementation:
• Quick Starts/Proof of Concepts
• Go Live


                          Confidential © Enterprise Mobile 2009                 6
Mobility Lifecycle Services
 Mobile Device Integration
 Mobile Procurement
 Mobile Device Configuration & Staging
 Mobile Startup & Training
 Mobile Device Depot
 Mobile Service Desk
 Mobile Operator Service Management
 Mobile Asset Disposition




                      Confidential © Enterprise Mobile 2009   7
www.enterprisemobile.com

    While every care has been taken to ensure that the information in this
document is correct, Enterprise Mobile cannot accept (and hereby disclaims)
 any responsibility for loss or damage caused by errors or omissions. All rights
  reserved. No part of this document may be reproduced without the prior
        permission of Enterprise Mobile, Inc.  Enterprise Mobile 2009




                         Confidential © Enterprise Mobile 2009                     8

"Enterprise Mobile", Marco Nielsen

  • 1.
    Enterprise Mobile Successfully navigatingthe mobility maze Marco Nielsen Mobility Architect & Services Practice Director mnielsen@enterprisemobile.com http://www.enterprisemobile.com http://marco.blogsite.org
  • 2.
    Enterprise Mobile Overview Co-founded by Microsoft in January 2007  Currently managing over 100,000 mobile devices for enterprise companies across US and Canada  Supporting multiple device platforms – Windows Mobile, BlackBerry, iPhone, etc.  Managed Microsoft System Center Mobile Device Manager (SCMDM) Beta – over 50 implementations  Strategic relaltionships with Mobile Operators (MOs), Device Manufacturers (OEMs) & Independent Software Vendors (ISVs)  Provides "one throat to choke" for mobile devices  Three Windows Mobile MVPs on staff in Professional Services Confidential © Enterprise Mobile 2009 2
  • 3.
    Enterprise Mobility Mobility isbecoming Mobility market remains more strategic consumer driven • Moving from convenience to requirement • Consumer content • Moving from “back door” to “front door” • Non-standardized • Attention to security is required • Fad-driven supply chain • LOB drivers • Enterprise unfriendly management processes • Company administrative processes • Complex ecosystem • Workflow automation • Carrier vs. OEM vs. Software • Lack of end-to-end accountability Confidential © Enterprise Mobile 2009 3
  • 4.
    The Gap Corp Corp Consumer- Consumer Enterprise Oriented Designed Competitive Service Gap Managed Devices Device Carriers Confidential © Enterprise Mobile 2009 4
  • 5.
    Where Are Youin Mobility Planning? Thinking Planning Deploying Managing • Visioning • Device selection • Deployment • Service Level • Requirements and management scheduling Expectations • ROI • Infrastructure • Procurement • Support requirements and activation • MACD • Justification and budget • Resource • Infrastructure • Billing support requirements creation • Device • POC and Pilot • Training management • Device & service • Logistics • Warranty and selection • “Kitting & repair • Contracting assembly” • Device refresh • Deployment • Ongoing planning provisioning and updates Confidential © Enterprise Mobile 2009 5
  • 6.
    End-to-End Mobility ServiceSolution Professional Services Lifecycle Services Our consultants deliver best Services to facilitate the ongoing practices mobility strategy, management of a mobility solution business requirements and deployment services Strategy: • Mobility Strategy Workshop • Device Management Workshop • Security Workshop • Application Enablement Workshop • Platform Migration Workshop • Assessments Implementation: • Quick Starts/Proof of Concepts • Go Live Confidential © Enterprise Mobile 2009 6
  • 7.
    Mobility Lifecycle Services Mobile Device Integration  Mobile Procurement  Mobile Device Configuration & Staging  Mobile Startup & Training  Mobile Device Depot  Mobile Service Desk  Mobile Operator Service Management  Mobile Asset Disposition Confidential © Enterprise Mobile 2009 7
  • 8.
    www.enterprisemobile.com While every care has been taken to ensure that the information in this document is correct, Enterprise Mobile cannot accept (and hereby disclaims) any responsibility for loss or damage caused by errors or omissions. All rights reserved. No part of this document may be reproduced without the prior permission of Enterprise Mobile, Inc.  Enterprise Mobile 2009 Confidential © Enterprise Mobile 2009 8