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Similar to SMS 99.7% Customer Loyalty
Similar to SMS 99.7% Customer Loyalty (20)
SMS 99.7% Customer Loyalty
- 1. Systems Maintenance
Management
singlePoint™Solution for Data Centre Life Cycle Management
Immediate CAPEX, OPEX Cost Reductions - Quality of Service Improvement
© 2011 System Maintenance Services Slide 1
- 2. How is SMS different?
SMS has 99.7% customer retention rate
Immediate CAPEX, OPEX Cost Reductions - Quality of Service Improvement
© 2011 System Maintenance Services Slide 2
- 3. 99.7% SMS Customer Loyalty, Why
? Speed of Service 2 hours average mean to response, 4 hours
average mean to repair.
Tested Hot Spares Local SMS owned inventory
On-boarding non intrusive audit of your systems
Right Parts
documents firmware and upgrades versions
Fix-IT-First™ Policy No service denial
Asset management portal, a single-view of assets,
singlePoint ™ Portal
contracts, incident status and SLA performance
SMS owned 24X7 NA based response centre and
Easy Access
l engineering team
One single monthly bill &contract, flexible T&C’s
Easy Business Terms
Profitable since inception in 81, CAGR of 35%
Financial Stability
since 2008, owned by THL partners
Immediate CAPEX, OPEX Cost Reductions - Quality of Service Improvement
© 2011 System Maintenance Services Slide 3
- 4. singlePoint™ Contract for Multi Platforms
SUN Blade
IBM z, p, i, x series HP 9000 Systems
Series
SUN HP 3000 Systems
IBM SSA
Workstations
SUN Enterprise HP Storage
IBM Shark Works
Series
Others
Hitachi 7700-MP PowerEdge Servers 3700/3800 Series
Hitachi 9960 OptiPlex Servers 1600 & 1700 Series
Hitachi USP PowerVault Storage 4000 & 4500 Series
Immediate CAPEX, OPEX Cost Reductions - Quality of Service Improvement
© 2011 System Maintenance Services Slide 4
- 5. Common Myths – IT Maintenance
© 2011 System Maintenance Services Slide 5
- 6. singlePoint™ SMS Benefits
Before After
Multi contracts, multi suppliers One contract, one supplier
Spotty asset & contract management singlePoint™ asset & contract management
Spare parts in different locations “Hot Spares” local parts
Motivation to push hardware sales Service is our only business
Escalating post warranty costs Stable prices not dependant on “vintage”
End of service life No end of service life
Time commitment, auto renew Monthly contract, single renewal date
Many invoices One monthly bill
Can’t fix it , not on contract Fix-IT-First ™ policy
Immediate CAPEX, OPEX Cost Reductions - Quality of Service Improvement
© 2011 System Maintenance Services Slide 6
