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Human amplification in the enterprise - Automation. Innovation. Learning.


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Infosys commissioned a study to develop a research methodology and get insights into the current nature of digital transformation enterprises undergo, across industry verticals. This deck provides industry specific insights from Automation, Innovation and learning.

The study sought to understand a) the specific drivers of digital transformation for enterprises, b) the various facets of this transformation, c) expected and ensuing outcomes, and d) the role of Artificial Intelligence (AI).

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Human amplification in the enterprise - Automation. Innovation. Learning.

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  2. 2. HUMAN AMPLIFICATION IN THE ENTERPRISE AUTOMATION. INNOVATION. LEARNING. THE RESEARCH THE STUDY REVEALS • Specific drivers of digital transformation for enterprises • The facets of this transformation • Expected and ensuing outcomes • Role of Artificial Intelligence (AI)- supported activities through the digital transformation journey The study outlines how an enterprise’s digital transformation can become more than an accelerator of business, an amplifier of its people. 2 IT and business decision makers were interviewed from industry verticals across the U.S., from a range of organizations, with more than 1,070 employees and 1,000 or more annual revenue $500M
  3. 3. HUMAN AMPLIFICATION IN THE ENTERPRISE AUTOMATION. INNOVATION. LEARNING. KEY FINDINGS 3 29% enterprises, who score low on their innovation mandate, rate lifelong learning as extremely important 63% who achieved their automation mandate, also say they developed 20+ valuable innovations in the past 12 months 66% need freedom from mundane tasks to be more innovative 77% believe lifelong learning improves their ability to fit into new roles 89% growth companies help their people automate, innovate and learn lifelong 96% say pervasive automation is key to their digital transformation 98% generate additional revenue through AI-led transformation 84% say AI filled in gaps in their tribal knowledge of the enterprise, thereby making work easier
  4. 4. HUMAN AMPLIFICATION IN THE ENTERPRISE AUTOMATION. INNOVATION. LEARNING. CURRENT STATE OF DIGITAL TRANSFORMATION 4 96% indicate their organizations are already implementing digital transformation programs, or will do so in the near future Is your company undergoing digital transformation? 75% 4% 4% 17% Yes Yes, but only partially or in pockets Not yet, but we plan to in the near future No, we are not planning to execute on digital transformation initiatives
  5. 5. HUMAN AMPLIFICATION IN THE ENTERPRISE AUTOMATION. INNOVATION. LEARNING. AUTOMATION 5 Organizations are primarily automating functions such as curating and storing data, garnering insights from data and managing voluminous and complex documents. Their motivation to automate is to achieve greater people productivity, reduce costs, and minimize human errors. CHALLENGES THAT HINDER AUTOMATION highlight lack of adequate focus from senior leaders to achieve pervasive automation 44% see lack of business and IT alignment as responsible for the slow rate of automation 57% When asked to rank the focus of their company’s automation effort, processes emerge as a first choice for 42% of respondents 20% 30% 24% 26% 11% 17% 30% 42% 43% 27% 17% 13% 23% 27% 30% 20% Applications Processes Infrastructure Data First Second Third Fourth FOCUS OF AUTOMATION EFFORT
  6. 6. HUMAN AMPLIFICATION IN THE ENTERPRISE AUTOMATION. INNOVATION. LEARNING. INNOVATION 6 Organizations that automate and reinvest their people productivity gains into innovation efforts tend to be more successful BUT WHAT DRIVES PEOPLE TO BE INNOVATIVE? want freedom from having to perform mundane tasks to be more innovative66% seek more avenues for experimentation in their organizations64% of the respondents, from organizations which have automated most of the tasks, say they were able to develop 20+ valuable innovations in the past 12 months 63% What do you need to be more innovative? Freedom from having to perform mundane task Avenues for experimentation Opportunities to learn new skills Exposure to new/breakthrough technologies More collaboration with other people Teams of innovators Innovation partners or an innovation ecosystem of partners 66% 64% 62% 48% 38% 25% 15%
  7. 7. HUMAN AMPLIFICATION IN THE ENTERPRISE AUTOMATION. INNOVATION. LEARNING. LEARNING 7 Transformation is most fruitful when based in a culture of lifelong learning that ensures people remain relevant even in a vastly changed, increasingly digital landscape respondents in enterprises that are nearing completion of digital transformation insist on the importance of lifelong learning 93% organizations that are nearly complete with the digital transformation say improving the ability to fit into new roles is the main factor behind the importance of lifelong employee learning 89% Importance of lifelong learning and digital transformation progress Near CompleteLimited Progress 3% 6% 21% 41% 29% 0% 2% 1% 4% Not important at all Slightly important Moderately important Important Extremely important 93%
  8. 8. HUMAN AMPLIFICATION IN THE ENTERPRISE AUTOMATION. INNOVATION. LEARNING. KEY GOALS TO ACHIEVE WITH DIGITAL TRANSFORMATION 8 This research also took a look into what enterprises mandate for their senior leadership to achieve to be able to meet their organizations’ 12-month growth plans. say making data-led insights available on demand for business decisions is the most difficult goal to achieve 43% believe creating or improving products and services is the toughest to attain17% REASONS THAT MAKE IT DIFFICULT TO ACHIEVE THE MANDATED GOALS? say it is a lack of automated access to data60% say it is lack of time/bandwidth to invest in innovation45% state not having in-house skills in the right technologies as the cause41% Make better use of data For business decisions Innovate to create or improve Products, services Create new revenue channels Monetize data Increase profit 43% 17% 9% 8% 8% Which goals are most difficult to achieve?
  9. 9. HUMAN AMPLIFICATION IN THE ENTERPRISE AUTOMATION. INNOVATION. LEARNING. ENTERPRISES MUST COMPLETE THE JOURNEY 9 Digital transformation – spanning the complete cycle of automation-innovation- learning – can empower leaders to deal with the 12-month challenge effectively The impact of digital transformation on enterprises Finding ways to get ready insights from data Introducing products/service innovations Delivering great customer/employee experience Limited Progress Near Complete Progress 33% 11% 28% 7% 49% 27%
  10. 10. HUMAN AMPLIFICATION IN THE ENTERPRISE AUTOMATION. INNOVATION. LEARNING. ROLE OF AI 10 AI, when integral to the digital transformation journey, greatly amplifies the outcomes of transformation. Enterprises can significantly benefit from AI-led automation, simplification, real-time efficiencies, greater people productivity and potential to uncover new value. cite AI-supported activities significantly improve their efficiency96% say predictive modeling and machine learning play a role in creating innovations that generate new value, in new ways 9 in10 Have AI applications played a role in your company’s digital transformation initiative? 18% 75%Machine learning 44% 53% Automated predictive analytics and response 34% 57%Cognitive AI-led processes/tasks 42% 47% Robotic automation of processes 36% 55% Institutionalization of enterprise knowledge using AI 47% 45% Building AI-based applications to improve products/services 37% 54%Automation of decision making 40% 49%Natural voice recognition services 34% 52%The use of chatbots 7% 3% 9% 11% 9% 8% 9% 11% 14% Yes, significant Yes, somewhat No
  11. 11. HUMAN AMPLIFICATION IN THE ENTERPRISE AUTOMATION. INNOVATION. LEARNING. ROLE OF AI 11 IMPACT OF AI-LED AUTOMATION respondents, who have made significant progress in their digital transformation by using AI-supported activities, indicate that it generated additional revenue for their organizations 98% respondents from enterprises with significant growth indicate that their organizations made more than $10 million directly from AI applications compared to only 7% of the respondents from companies with marginal growth 56% 91% 88% 85% 84% AI-led automation efforts undertaken by my organization have freed up some of my time to focus on more creative activities. AI has helped my organization make processes more real time and efficient. AI filling in the gaps in my tribal knowledge of the enterprise makes my work easier. My organization’s AI implementations are the biggest driver of productivity increases that we experience.
  12. 12. Copyright © 2017 Infosys Limited to find out more about how you can accelerate your full-cycle digital transformation with AI-driven applications. Visit