CIBER provides outsourcing services for IT functions to help companies reduce costs, focus on innovation, and gain access to world-class capabilities. CIBER has experience in application development, infrastructure management, and can deliver services through onsite, offshore, and global centers. Outsourcing to CIBER provides flexibility, quality service, and cost savings through proven processes and experienced staff.

1. www.ciber.com
solution
CIBER Outsourcing Enables Innovation
Today more than 75 percent of companies selectively outsource some IT functions to
outside service providers. Outsourcing is a proven strategic way to reduce and control
operating costs, improve company focus and gain access to world-class IT capabilities so
your organization can concentrate on business innovation.
CIBER has extensive knowledge in application development and infrastructure
management, starting with early mainframe applications and growing with the industry to
server-based and web-based applications, to applications built in a service-oriented
architecture, to those now operating in a cloud environment.
Outsourcing Trends offsite and offshore capabilities, with
Global Solution Centers in India, the U.S.
Four key trends are emerging in the and other locations around the world.
outsourcing arena:
During engagement initiation, we use a
• Clients are looking for more flexibility in proprietary analysis tool to assess multiple
how deals are structured and maintained returns on investment (ROI) scenarios.
over time. This establishes the criterion to:
• Clients are looking at a mix of delivery
options for the best value, as they weigh • Manage resources
the cost of quality and time to market in • Condense timelines
exchange for offshore labor arbitrage. • Reduce costs Many of CIBER’s clients consider
• Outsourcing contracts are leveraging • Improve ROI outsourcing large portions of their
application and infrastructure service application portfolios and
providers, to harness the cloud, refresh Comprehensive Outsourcing infrastructure as they seek answers
their business architecture, and manage to the following questions:
their service portfolio to improve their
Services
customer experiences. • How can I improve my focus on
The wide range of mature, fully
• Single-sourced megadeals are being business enablement
customizable service offerings by CIBER
broken up into more manageable pieces, • How can I maintain flexibility in an
meet and exceed client expectations when
and vendors are sharing responsibilities outsourcing solution?
outsourcing IT services. We are an end-to-
in multi-sourced deals. • How can I ensure the same or
end IT services provider backed by nearly
four decades of technology experience. better quality of service for my
Unique Solutions internal and external customers?
Our outsourcing solutions cover the entire • Can I save money by outsourcing
• CIBER provides single source support technology domain from mainframe and my IT needs?
for the entire solution lifecycle – from client/server to Web-based technologies in
enterprise architecture through both applications and infrastructure At CIBER, we recognize the rigorous
application development and integration management. CIBER solutions are robust, effort and decision processes our
to application management and scalable, and flexible to accommodate clients must undertake in a highly
infrastructure services. growth and changes in your business competitive environment continually
• CIBER offers flexible engagement environment. changed by new technologies. Our
models that balance local accountability teams manage the day-to-day
with global delivery based on our clients’ operations of all or part of your
specific business needs, risk profile, Application Management application portfolio and
time- to-value, and total cost of infrastructure to help improve the
ownership. At the core of CIBER’s Application reliability of mission-critical
• CIBER delivers application services in a Management service offering is a proven production applications and control
distributed delivery model with onsite, approach for rapidly assuming maintenance costs.
responsibility for client operations and

2. CIBER Outsourcing Enables Innovation | Solution
providing on-going performance-based Because the service provider relationship is Benefits of Outsourcing
application support that is focused on governed by a Service Level Agreement with CIBER
quality, process, accountability and results. (SLA), customers can expect and rely on a
Each outsourcing engagement is governed pre-defined level of performance.
by a service contract that is the combination Customers see this as a distinct advantage,
CIBER’s extensive experience
of a Statement of Work, which defines the as most internal IT service departments are in outsourcing, which spans
scope of the service, and a Service Level not held to a required level of performance. more than 25 years, translates
Agreement, which defines the objective to higher productivity, lower
measure of CIBER’s service performance Based on our clients’ requirements, CIBER
costs and accelerated return on
commitments. can provide infrastructure outsourced
services in the areas of: investment.
Application Services, include: Technology Solutions: Our approach ensures that your
• User Support (Application Help Desk) engagements are staffed with
• Network
• Maintenance and Enhancement • Server
people who have best practice
• Custom Application Development • Storage experience, are well trained and
• Legacy Modernization • Security are coached for the specific
• Quality Assurance • Desktop
• Testing as a Service
engagement.
Service Desk Solutions:
Our accelerated transition process, from CIBER has helped clients
planning to full operation to transition back • Help Desk and Call Center achieve significant cost savings
to the client at the end of the engagement, • Data Center Hosting (25 percent to 45 percent is not
enables rapid stabilization of people, • Monitoring and Management
process, and technology. unusual) and service level
• Maintenance and Systems Support
improvements (10 to 15
Infrastructure Management percent). Over a three to five-
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year period, these results
Outsourcing infrastructure and IT Call us at 800-242-3799 and ask for our produce a significant and
operations is a way to stabilize and predict Outsourcing Practice or visit sustained return on investment.
costs. Due to updates, upgrades and www.ciber.com.
outages, infrastructure costs can be
inconsistent.
Using CIBER’s outsourcing services
provides a monthly, known cost that can
encompass management, monitoring,
maintenance, hosting, call center support
and backups. This arrangement allows
customers to eliminate worry and better
plan their IT budgets.
About CIBER, Inc.
CIBER, Inc. is a global information technology consulting, services and outsourcing company applying
practical innovation through services and solutions that drive tangible results for both commercial and
government clients.
CIBER addresses key vertical industry markets by combining in-depth industry knowledge with a solid
track record of delivery. We design and build solutions collaboratively with our clients, leveraging our 6363 South Fiddler’s Green Circle
strategic alliances with market-leading software and technology suppliers around the world. Suite 1400
Greenwood Village, CO 80111
Founded in 1974, CIBER has more than 8,500 employees and operates in 19 countries, serving clients 800.242.3799
in North America, Europe and Asia/Pacific. Traded on the New York Stock Exchange, CIBER (NYSE: www.ciber.com
CBR) has annual revenue of more than $1.1 billion.
© 2011 CIBER, Inc. All Rights Reserved. 9/7/2011 September 2011 1