1.
www.infosys.com/human-amplification

2.
HEALTHCARE AND LIFE SCIENCES
HUMAN AMPLIFICATION IN THE ENTERPRISE
THE RESEARCH
THE STUDY REVEALS
• Specific drivers of digital transformation for enterprises
• The facets of this transformation
• Expected and ensuing outcomes
• Role of Artificial Intelligence (AI)- supported activities
through the digital transformation journey
The study outlines how an enterprise’s digital
transformation can become more than an
accelerator of business, an amplifier of its people.
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IT and business decision makers
were interviewed from industry
verticals across the U.S., from a
range of organizations, with more
than
1,070
employees and
1,000
or more annual revenue
$500M

3.
HEALTHCARE AND LIFE SCIENCES
HUMAN AMPLIFICATION IN THE ENTERPRISE
CURRENT STATE OF DIGITAL TRANSFORMATION
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72%
enterprises in the Healthcare and Life
Sciences sector are undergoing full-cycle
digital transformation
23% are transforming partially or in pockets
5% are not currently transforming but will
do so in the near future

4.
HEALTHCARE AND LIFE SCIENCES
HUMAN AMPLIFICATION IN THE ENTERPRISE
KEY GOALS TO ACHIEVE WITH DIGITAL TRANSFORMATION
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This research also took a look into what enterprises mandate for their senior leadership to achieve to be able to meet
their organizations’ 12-month growth plans.
REASONS THAT MAKE IT DIFFICULT TO
ACHIEVE THE MANDATED GOALS
say it is lack of time
64%
indicate it is lack of collaboration
amongst teams63%
say it is lack of data-led insights
on demand61%
But only a few enterprises have fully accomplished their stated goals
to build an innovation
culture65% to build a mobile
enterprise63% to become more agile
and customer-centric58%
Progress toward digital transformation goals
Limited progress (1-25%)
Some progress (25-50%)
Significant progress (50-75%)
Near complete (100%)
12%
26%
21%
41%
Progress toward digital transformation goals
Limited progress (1-25%)
Some progress (25-50%)
Significant progress
(50-75%)
Near complete (100%)
12%
26%
21%
41%

5.
HEALTHCARE AND LIFE SCIENCES
HUMAN AMPLIFICATION IN THE ENTERPRISE
ROLE OF AI
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The respondents who say their organizations are transforming indicate that the following AI-supported
activities play a significant role in their digital transformation:
77% Machine learning
61% Robotic automation
59% Institutionalization of enterprise
knowledge using AI
50% Cognitive AI-led processes or
tasks
47% Automated predictive
analytics

6.
HEALTHCARE AND LIFE SCIENCES
HUMAN AMPLIFICATION IN THE ENTERPRISE
TRANSFORMATION PRIORITY 1 – AUTOMATION
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Almost half the respondents indicate that their
organizations’ first priority for automation initiatives is to
automate processes
WHAT ENTERPRISES WANT TO
ACHIEVE WITH AI APPLICATIONS
want AI to process complex structured
and unstructured data and to
automate insights-led decisions
73%
want AI to provide human-like
recommendations for automated
customer support/advice
72%
want to use AI to create a decision-
making system in which machine
learning allows the system to learn
from humans and improve itself
16%
PRIMARY REASONS FOR AUTOMATION
increase productivity
83%
ensure consistency and quality
68%
save time
48%
want to use AI to institutionalize
enterprise knowledge9%
reduce costs
40%
minimize manual errors
40%

7.
HEALTHCARE AND LIFE SCIENCES
HUMAN AMPLIFICATION IN THE ENTERPRISE
TRANSFORMATION PRIORITY 2 – INNOVATION
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Organizations that automate and reinvest their people productivity gains into innovation efforts tend to be
more successful
WHAT PEOPLE NEED TO BE MORE INNOVATIVE
need opportunities to
learn new skills75%
need freedom from having to
execute mundane tasks72%
want more avenues for
experimentation67%
need exposure to new,
breakthrough technologies45%

8.
HEALTHCARE AND LIFE SCIENCES
HUMAN AMPLIFICATION IN THE ENTERPRISE
TRANSFORMATION PRIORITY 3 – LEARNING
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Transformation is most fruitful when based in a culture of lifelong learning that ensures people remain relevant
even in a vastly changed, increasingly digital landscape
LIFELONG LEARNING IS THE
FUTURE
of the respondents from
the Healthcare and Life
Sciences enterprises
indicate that employee
lifelong learning programs
are extremely important to
their organizations
74%
LIFELONG LEARNING IS IMPORTANT BECAUSE
say it improves their ability to fit into new
roles and jobs70%
say it improves their productivity
18%
say it prevents skills loss when
employees with highly specialized skills
retire or switch jobs
7%

9.
HEALTHCARE AND LIFE SCIENCES
HUMAN AMPLIFICATION IN THE ENTERPRISE
TRANSFORMATION CHALLENGES
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We specifically asked IT professionals about the difficulties in achieving their enterprises’ full-cycle digital
transformation
DIFFICULTIES IN ACHIEVING FULL-
CYCLE DIGITAL TRANSFORMATION
cite entrenched resistance to
change within the organization75%
say it is time constraints
72%
highlight IT misalignment
69%
CHALLENGES IN ADOPTING MORE
AI-SUPPORTED ACTIVITIES IN ENTERPRISES
indicate lack of financial resources
78%
state lack of in-house knowledge and
skills around the technology78%
say there’s lack of clarity regarding
the value proposition of AI66%

10.
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