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Human Amplification In The Enterprise - Healthcare and Life Sciences

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Infosys commissioned a study to develop a research methodology and get insights into the current nature of digital transformation enterprises undergo, across industry verticals. This deck provides industry specific insights from Healthcare and Life Sciences

The study sought to understand a) the specific drivers of digital transformation for enterprises, b) the various facets of this transformation, c) expected and ensuing outcomes, and d) the role of Artificial Intelligence (AI).

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Human Amplification In The Enterprise - Healthcare and Life Sciences

  1. 1. www.infosys.com/human-amplification
  2. 2. HEALTHCARE AND LIFE SCIENCES HUMAN AMPLIFICATION IN THE ENTERPRISE THE RESEARCH THE STUDY REVEALS • Specific drivers of digital transformation for enterprises • The facets of this transformation • Expected and ensuing outcomes • Role of Artificial Intelligence (AI)- supported activities through the digital transformation journey The study outlines how an enterprise’s digital transformation can become more than an accelerator of business, an amplifier of its people. 2 IT and business decision makers were interviewed from industry verticals across the U.S., from a range of organizations, with more than 1,070 employees and 1,000 or more annual revenue $500M
  3. 3. HEALTHCARE AND LIFE SCIENCES HUMAN AMPLIFICATION IN THE ENTERPRISE CURRENT STATE OF DIGITAL TRANSFORMATION 3 72% enterprises in the Healthcare and Life Sciences sector are undergoing full-cycle digital transformation 23% are transforming partially or in pockets 5% are not currently transforming but will do so in the near future
  4. 4. HEALTHCARE AND LIFE SCIENCES HUMAN AMPLIFICATION IN THE ENTERPRISE KEY GOALS TO ACHIEVE WITH DIGITAL TRANSFORMATION 4 This research also took a look into what enterprises mandate for their senior leadership to achieve to be able to meet their organizations’ 12-month growth plans. REASONS THAT MAKE IT DIFFICULT TO ACHIEVE THE MANDATED GOALS say it is lack of time 64% indicate it is lack of collaboration amongst teams63% say it is lack of data-led insights on demand61% But only a few enterprises have fully accomplished their stated goals to build an innovation culture65% to build a mobile enterprise63% to become more agile and customer-centric58% Progress toward digital transformation goals Limited progress (1-25%) Some progress (25-50%) Significant progress (50-75%) Near complete (100%) 12% 26% 21% 41% Progress toward digital transformation goals Limited progress (1-25%) Some progress (25-50%) Significant progress (50-75%) Near complete (100%) 12% 26% 21% 41%
  5. 5. HEALTHCARE AND LIFE SCIENCES HUMAN AMPLIFICATION IN THE ENTERPRISE ROLE OF AI 5 The respondents who say their organizations are transforming indicate that the following AI-supported activities play a significant role in their digital transformation: 77% Machine learning 61% Robotic automation 59% Institutionalization of enterprise knowledge using AI 50% Cognitive AI-led processes or tasks 47% Automated predictive analytics
  6. 6. HEALTHCARE AND LIFE SCIENCES HUMAN AMPLIFICATION IN THE ENTERPRISE TRANSFORMATION PRIORITY 1 – AUTOMATION 6 Almost half the respondents indicate that their organizations’ first priority for automation initiatives is to automate processes WHAT ENTERPRISES WANT TO ACHIEVE WITH AI APPLICATIONS want AI to process complex structured and unstructured data and to automate insights-led decisions 73% want AI to provide human-like recommendations for automated customer support/advice 72% want to use AI to create a decision- making system in which machine learning allows the system to learn from humans and improve itself 16% PRIMARY REASONS FOR AUTOMATION increase productivity 83% ensure consistency and quality 68% save time 48% want to use AI to institutionalize enterprise knowledge9% reduce costs 40% minimize manual errors 40%
  7. 7. HEALTHCARE AND LIFE SCIENCES HUMAN AMPLIFICATION IN THE ENTERPRISE TRANSFORMATION PRIORITY 2 – INNOVATION 7 Organizations that automate and reinvest their people productivity gains into innovation efforts tend to be more successful WHAT PEOPLE NEED TO BE MORE INNOVATIVE need opportunities to learn new skills75% need freedom from having to execute mundane tasks72% want more avenues for experimentation67% need exposure to new, breakthrough technologies45%
  8. 8. HEALTHCARE AND LIFE SCIENCES HUMAN AMPLIFICATION IN THE ENTERPRISE TRANSFORMATION PRIORITY 3 – LEARNING 8 Transformation is most fruitful when based in a culture of lifelong learning that ensures people remain relevant even in a vastly changed, increasingly digital landscape LIFELONG LEARNING IS THE FUTURE of the respondents from the Healthcare and Life Sciences enterprises indicate that employee lifelong learning programs are extremely important to their organizations 74% LIFELONG LEARNING IS IMPORTANT BECAUSE say it improves their ability to fit into new roles and jobs70% say it improves their productivity 18% say it prevents skills loss when employees with highly specialized skills retire or switch jobs 7%
  9. 9. HEALTHCARE AND LIFE SCIENCES HUMAN AMPLIFICATION IN THE ENTERPRISE TRANSFORMATION CHALLENGES 9 We specifically asked IT professionals about the difficulties in achieving their enterprises’ full-cycle digital transformation DIFFICULTIES IN ACHIEVING FULL- CYCLE DIGITAL TRANSFORMATION cite entrenched resistance to change within the organization75% say it is time constraints 72% highlight IT misalignment 69% CHALLENGES IN ADOPTING MORE AI-SUPPORTED ACTIVITIES IN ENTERPRISES indicate lack of financial resources 78% state lack of in-house knowledge and skills around the technology78% say there’s lack of clarity regarding the value proposition of AI66%
  10. 10. Copyright © 2017 Infosys Limited Infosys.com/human-amplification to find out more about how you can accelerate your full-cycle digital transformation with AI-driven applications. Visit

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