1.
www.infosys.com/human-amplification

2.
BANKING AND INSURANCE
HUMAN AMPLIFICATION IN THE ENTERPRISE
THE RESEARCH
THE STUDY REVEALS
• Specific drivers of digital transformation for enterprises
• The facets of this transformation
• Expected and ensuing outcomes
• Role of Artificial Intelligence (AI)- supported activities
through the digital transformation journey
The study outlines how an enterprise’s digital
transformation can become more than an
accelerator of business, an amplifier of its people.
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IT and business decision makers
were interviewed from industry
verticals across the U.S., from a
range of organizations, with more
than
1,070
employees and
1,000
or more annual revenue
$500M

3.
BANKING AND INSURANCE
HUMAN AMPLIFICATION IN THE ENTERPRISE
CURRENT STATE OF DIGITAL TRANSFORMATION
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76%
enterprises in the Banking and Insurance
sector are undergoing full-cycle digital
transformation
20% are transforming partially or in pockets
4% are not currently transforming but will
do so in the near future

4.
BANKING AND INSURANCE
HUMAN AMPLIFICATION IN THE ENTERPRISE
KEY GOALS TO ACHIEVE WITH DIGITAL TRANSFORMATION
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This research also took a look into what enterprises mandate for their senior leadership to achieve to be able to meet
their organizations’ 12-month growth plans.
REASONS THAT MAKE IT
DIFFICULT TO ACHIEVE THE
MANDATED GOALS
say it is lack of data-led insights
on demand56%
say it is lack of time
53%
But only a few enterprises have fully accomplished their stated goals
to become more agile
and customer-centric58% to build an
innovation culture57% to build a mobile
enterprise51%
Progress toward digital transformation goals
Limited progress (1-25%)
Some progress (25-50%)
Significant progress (50-
75%)
Near complete (100%)
6%
36%
44%
14%

5.
BANKING AND INSURANCE
HUMAN AMPLIFICATION IN THE ENTERPRISE
ROLE OF AI
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AI-supported activities play a significant role in their digital transformation
68% Machine learning
55% Cognitive AI-led processes or tasks
52% Automated predictive analytics
38% Institutionalization of enterprise
knowledge using AI
34% Robotic automation

6.
BANKING AND INSURANCE
HUMAN AMPLIFICATION IN THE ENTERPRISE
TRANSFORMATION PRIORITY 1 – AUTOMATION
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Almost half the respondents indicate that their
organizations’ first priority for automation initiatives is to
automate processes
WHAT ENTERPRISES WANT TO
ACHIEVE WITH AI APPLICATIONS
want AI to provide human-like
recommendations for automated
customer support/advice
60%
want AI to process complex structured
and unstructured data and to
automate insights-led decisions
56%
want to use AI to create a decision-
making system in which machine
learning allows the system to learn
from humans and improve itself
21%
PRIMARY REASONS FOR AUTOMATION
to increase productivity
60%
to reduce costs
50%
to refocus people’s efforts on other
non-repetitive tasks that benefit from
human intervention
49% want to use AI to institutionalize
enterprise knowledge7%

7.
BANKING AND INSURANCE
HUMAN AMPLIFICATION IN THE ENTERPRISE
TRANSFORMATION PRIORITY 2 – INNOVATION
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Organizations that automate and reinvest their people productivity gains into innovation efforts tend to be
more successful
WHAT PEOPLE NEED TO BE MORE INNOVATIVE
want more avenues for
experimentation59%
need opportunities to learn
new skills54%
need freedom from having to
execute mundane tasks53%
want exposure to new,
breakthrough technologies49%

8.
BANKING AND INSURANCE
HUMAN AMPLIFICATION IN THE ENTERPRISE
TRANSFORMATION PRIORITY 3 – LEARNING
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Transformation is most fruitful when based in a culture of lifelong learning that ensures people remain relevant
even in a vastly changed, increasingly digital landscape
LIFELONG LEARNING IS THE
FUTURE
respondents from the
Banking and Insurance
enterprises say that
employee lifelong learning
programs are extremely
important to their
organizations
37%
LIFELONG LEARNING IS IMPORTANT
BECAUSE…
say it improves their productivity
42%
say it improves their ability to fit into new
roles and jobs40%
say it prevents skills loss when employees
with highly specialized skills retire or
switch jobs
15%

9.
BANKING AND INSURANCE
HUMAN AMPLIFICATION IN THE ENTERPRISE
TRANSFORMATION CHALLENGES
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We specifically asked IT professionals about the difficulties in achieving their enterprises’ full-cycle digital
transformation
DIFFICULTIES IN ACHIEVING FULL-
CYCLE DIGITAL TRANSFORMATION
highlight IT misalignment
67%
say it is time constraints
60%
cite entrenched resistance to
change within the organization56%
CHALLENGES IN ADOPTING MORE
AI-SUPPORTED ACTIVITIES IN ENTERPRISES
indicate lack of financial resources
70%
state lack of in-house knowledge and
skills around the technology68%
say there’s lack of clarity regarding
the value proposition of AI52%

10.
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