The document summarizes an HR metrics workgroup meeting. The agenda included introductions, discussing what metrics to measure and why, typical categories of HR metrics, a metrics cloud, resources for consulting and software, and feedback. Attendees shared their name, title, organization, and years in HR. Common categories of HR metrics discussed were employee productivity, attendance, engagement, communications, turnover, recruiting efficiency, and rewards systems. A break was provided before reviewing various consulting and software resources for HR metrics.

1. HR Metrics Workgroup
William Tincup, SPHR

2. Agenda
• Introductions
• What To Measure & Why
• Typical Categories Of HR Metrics
• Metrics Cloud
• Break
• Resources / Consulting
• Resources / Software
• Resources / Online
• Feedback & Thank You

3. Introductions
• Name
• Title
• Organization
• Years In HR

4. What To Measure & Why
• Pick One Thing To Measure – Only One Thing
• Why?

5. Typical Categories of HR Metrics
• Employee Productivity
• Employee Attendance
• Employee Engagement
• Communications
• Turnover
• Recruiting Efficiency
• Rewards System And Measurement
• Retention

6. Metrics Cloud
Cost Of Hire, Time To Fill, Quality Of Hire, Cost Per Available Hour,
Revenue Per Employee, Cost Of Training, Employee Productivity, Turnover, Voluntary
Turnover Rate, Absence Rate, Benefit Or Program Costs Per Employee, Benefits As A Percent Of Salary,
Compensation As A Percent Of Total Compensation, Compensation Or Benefit Revenue
Ratio, Engagement, Percent Of Performance Goals Met Or Exceeded, Percent Receiving
Performance Rating, Training/Development Hours, Tenure, Turnover (Annual), Turnover Costs, Workers’
Compensation Cost Per Employee, Workers’ Compensation Incident Rate, Cost Of Turnover, Involuntary
Turnover, Hiring Cycle, Cost Of Employee Training, Safety, Lost Time, Average Length Of Employment, Employee
Demographics, Technology Usage, Absenteeism, Employee Satisfaction, Cost
Of Benefits, Employee Motivation

7. Break
• 10 Minutes
• Please Exchange Cards, Etc.

8. Resources / Consulting
Capital Analytics
Gene Pease, CEO & Founder
www.capanalytics.com
Human Capital Source
Dr. Jac Fitz-enz, CEO & Founder
www.humancapitalsource.com
Intellectual Capital Consulting
Cathy Missildine-Martin, SVP Sales & Marketing
www.intellectual-capital.net
Mercer iknow
Patricia Milligan, President, Talent, Rewards and Communication
www.mercer.com/iknow
Vienna Human Capital Advisors
Frank DiBernardino, Managing Principal
www.viennahca.com

9. Resources / Software
Aquire
Lois Melbourne, Founder & CEO
www.aquire.com
SuccessFactors
Jeff Kristick, VP Product Marketing
www.successfactors.com/workforce-analytics
Taleo
Jason Blessing. EVP Products and Technology
www.taleo.com/solutions/analytics
Vemo
Peter Louch, Founder & CEO
www.vemo-workforce.com
Visier
Dave Weisbeck, CSO
www.visier.com

10. Resources / Online
Center for Effective Organizations
Ed Lawler & John Boudreau
www.ceo.usc.edu
Creelman Research
David Creelman
www.creelmanresearch.com
Jeremy Shapiro
Executive Director at Morgan Stanley, HR Data and Insight
www.measuringtalent.wordpress.com
Dr. John Sullivan & Associates
Dr. John Sullivan
www.drjohnsullivan.com
Knowledge Resources
Dr. Gregory John Lee
www.hrmetricsbook.com

11. Feedback & Thank You
William Tincup, SPHR
Tincup & Co.
Email = william@tincup.com
Website = http://www.tincup.com
Mobile = 469-371-7050
LinkedIn = http://www.linkedin.com/in/tincup
Twitter = http://twitter.com/williamtincup
Facebook = http://www.facebook.com/tincup
Pinterest = http://pinterest.com/williamtincup
Skype = williamtincup