The document discusses strategies for improving user adoption of new and existing HR software applications. It emphasizes the importance of having a comprehensive post-purchase plan that focuses on communication, assessment, training, onboarding, change management, performance metrics, succession planning, and rewards to drive adoption. Key aspects of the plan include creating awareness of the software, managing user expectations, evaluating skills gaps, developing customized training content, and incentivizing ongoing use and knowledge sharing within the user community. The goal is to achieve 100% adoption in order to fully realize the intended return on investment from software purchases and prevent churn.