This document discusses the importance of HR metrics and provides guidance on developing an effective HR metrics program. It outlines that the goal of HR metrics is to align talent strategies with business objectives. It recommends identifying metrics that are important to the C-Suite like EBITA, profitability, customer retention, and new market growth. It also provides a sample process for gathering relevant metrics from across the organization, correlating HR data with business drivers, and developing dashboards to monitor metrics over time. The overall aim is to use metrics to make HR a key partner in business decision making.

1. HR Metrics That Matter Ward Christman Senior Consultant

5. Gartner's Model for Types of Workforce Analytics Solutions

11. Sample Collection Grid CEO CFO CIO CHRO Business Driver #1 New business Cost containment ROI on technology Employee performance Business Driver #2 Speed to market Shareholder value Security of customer data Retention Business Driver #3 Client Retention Business Driver #4 Shareholder value Business Driver #5 Business Driver #6 Business Driver #7

13. Sample Organization Grid Benefits Comp/Rewards & Recognition Learning & Development Succession Planning Career Development Goal attainment Performance Management Hire top performers ROI on ATS Hire for less cost Hire top talent faster Talent Acquisition (Recruiting) CHRO CIO CFO CEO