Total Quality Management from an HR perspective discusses key aspects of a quality policy, elements of TQM, and how HR plays a role in quality. A quality policy outlines organizational structure, identifying customer needs, resource allocation, supplier standards, and staff development. TQM is a strategy and discourse that improves competitiveness through individual involvement in continuous improvement. It also requires a culture change through policy commitment, process reevaluation, and quality improvement teams. HR ensures quality in contracting and service delivery through clear specifications and conformance measurement.

1. Total Quality Management dari Perpektif HR Ir. Mohamad Adriyanto, MSM http://adriyanto.or.id