Total Quality Human Resource Management(3)

Total quality human resources management (TQHRM) focuses on employee empowerment through alignment, authority, capability, and commitment. TQHRM differs from traditional HRM in its process and content characteristics, with an emphasis on decentralization, development, holism, and satisfaction measures. Eastman Chemical implemented a successful TQHRM approach through an employee development system replacing performance appraisals, and empowering management guidelines and training.