This power point presentation is on Total quality management ( TQM) & HRD

1. Name – SMRUTI REKHA BEHERA
Roll No.- UPC16 MBA 036

2.  A management philosophy and company practice that
aim on human & material resources of an
organisation in the most effective way to achieve the
objective of the organisation. ( British Std.
Institution)
 A management approach of an organisation centred
on quality, based on the participation of all of its
members & aiming at long term success through
customer satisfaction & benefits to all member of the
organisation, society. ( ISO)

3.  Quality improvement
 Quality improvement increases systematic analysis &
work process.
 Its a continuous process & effort of all the members
 Customer oriented
 Ongoing participation of all employees & members
 Mindset & set of well proven process for achieving
the goals.
 Continuous progress of employees.

4. Trust
Ethics
Integrity
Training
Teamwork
Leadership
Recognition
Communica
tion

6.  TQM  HUMAN RESOURCES
1.Interpersonal skill
2.Motivate to work
within team
3. Problem solver
4. Decision Making
process
5. Enhance the technical
skill
6. Performance, skill
increase
7. Continuous
improvement at every
level.

7.  Koninklijke Philips N.V. (Koninklijke Philips
N.V. of the Netherland, Philips), (stylized
as PHILIPS) is a Dutch technology company
headquartered in Amsterdam with primary
divisions focused in the areas of electronics,
healthcare and lighting. It was founded
in Eindhoven in 1891, by Gerard Philips and
his father Frederik. It is one of the largest
electronics companies in the world and
employs around 105,000 people across more
than 60 countries

8.  Philips' core products are consumer electronics
and electrical products, including small domestic
appliances, shavers, beauty appliances, mother
and childcare appliances, electric toothbrushes
and coffee makers (products like Smart Phones,
audio equipment, Blu-ray players, computer
accessories and televisions are sold under
license); healthcare products (including CT
scanners, ECG equipment, mammography
equipment, monitoring equipment, MRI scanners,
radiography equipment, resuscitation equipment,
ultrasound equipment and X-ray equipment).

9.  Philips is dedicated to leading and creating a passion,
culture, and accountability for quality and quality
system compliance at every level and every place.”
 Philips commitment to quality begins with product and
solution design and continues throughout the entire
value chain. We focus on quality end-to-end, from the
sourcing of material to delivery.

10. Designed for quality
 A multitude of quality and engineering best practices are used
throughout the design process to verify, validate and
continually improve solution designs, including human factors
studies, risk management, and models. Quality and reliability
requirements are set at the beginning, enabling the integration
of methods and tools; and the installation of control and
feedback loops.

11. Manufactured for quality
 Our manufacturing process reflects the same commitment to
quality as our design process. We employ industry best
practices, such as Six Sigma and Lean Manufacturing, for
consistency and reliability; and rigorously test products before
shipment, including safety tests, functional tests and
environmental stress tests that simulate real-world use. Prior to
selection, significant testing is also completed on materials to
ensure they are able to withstand the stress demanded during
product use.

12. Monitored for quality
 Quality surveillance activities include monitoring data
from suppliers, manufacturing and customer experience
feedback; tracking trends in service activities, field
failures and installed base performance; surveying new
owners; and investigating returned components and
devices using our in-house failure analysis lab.

13. Verified for quality
 Evaluation and feedback checkpoints are integrated and
used at every phase of the solution life cycle. Data
collection is designed into every product Philips makes
using advanced logging schema, which facilitates
improved diagnostics for repair and root cause
identification. These quality and reliability
methodologies facilitate early issue identification and
help speed resolution, many times before the product is
even distributed.