ADP Passwordless Journey Case Study.pptx

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FIDO Alliance

FIDO Seminar RSAC 2024

Technology

Copyright © 2024 ADP, Inc.
The Journey to
Passwordless
T H E A U T H E N T I C A T I O N L E A D E R

Copyright © 2024 ADP, Inc.
•
• We started it all and co-founded the FIDOAlliance
• Thought leader in customer authentication with proven track record
•
• 100s of millions of deployed users
• Billions of authentications
•
• Servers deployed globally at scale
• Broad portfolio of US and global issued patents
©2022 Nok Nok Labs

Copyright © 2024 ADP, Inc.
©2024 Nok Nok Labs

Copyright © 2024 ADP, Inc.
Passkeys in a
B2B2C World
A Journey to Passwordless
May | 2024

Copyright © 2024 ADP, Inc.
5
Team
Sanjoli Ahuja
Senior Director – Product
Management
Tushar Phondge
Director – Product
Management

6 Copyright © 2024 ADP, Inc.
ADP in a nutshell
ADP is committed to
reimaging a better
way to work. That is
what our tagline,
Always Designing for
People, truly means.
We constantly look to
tomorrow, to help
people work smarter.
Clients
Leader in Human Capital Management
software and solutions
Countries
Global ADP Associates
Over 41 million workers paid worldwide
1 in 6 workers in the U.S.
Moved $3.1 trillion client funds in the U.S.
in FY23
Monthly users of the ADP Mobile Solutions app
1M
+
# 1
14
0
63K
41M
3.1T
11M

7 Copyright © 2024 ADP, Inc.
The Passwordless Journey
Step 0
Consolidate
Different Login
Experiences
Step 1
Passwordless
Journey
through
mobile app
Step 2
Passwordless Journey
through Federated
Single Sign On
Step 3
Passwordless
Journey through
passkeys
Step 4
Early Adoption
on passkeys
Step 5
Passkeys
rollout

Copyright © 2024 ADP, Inc.
The
passwordless
journey – Step
2.5
Enjoy the journey #goa
*based on true stories
Tip

Copyright © 2024 ADP, Inc.
9
Why pivot to FIDO
Security Convenience

Copyright © 2024 ADP, Inc.
Peace
… and of course go see
#northernlights
Tip

Copyright © 2024 ADP, Inc.
11
Roll Out FIDO
Passkeys
using
F.I.D.O. - The
Process
Find the right stakeholders
Partner with FIDO thought leaders
Evangelize with business partners
Passkeys became a talking point for all conversation
Innovate and Iterate
Proof of Concept
Partner with UX & Developers upfront to build
prototypes
Design, Develop and just Do It
Focus on easy transition from password to passwordless
Focus on rolling rollouts
Observe & Optimize Outcomes
Stay connected to clients
Continuous feedback
O
F
I
D

Copyright © 2024 ADP, Inc.
12
Sneak Preview
• Optional Prompt
• Device aware
• Fall back to password
available

Copyright © 2024 ADP, Inc.
Time saved in
login
#solareclipse #productivity
#appreciatenatureduringworkho
urs
Tip

Copyright © 2024 ADP, Inc.
14
Challenges and Learnings
Challenges
• Industry Maturity/ New Technology
• Low Initial Adoption
• Educate Clients
• Browser controlled user experience
Learnings
• Start Small - Success is Contagious
• Legal and Privacy aware
• Over Communicate
• Rollout end to end self-service solution
• Accessibility & Resiliency

Copyright © 2024 ADP, Inc.
15
The Balancing
Act
Security
Passkeys adoption across the industry would lay the
foundation to finally eradicate need for passwords
Convenience
Passkey chain to give a true passwordless experience
Privacy
Safeguarding Personal information and giving human
control to their data

Copyright © 2024 ADP, Inc.
How Passkeys
are helping us
#antelopecanyon
#thereislightattheendofthetunne
l
Tip

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