Lean IT focuses on aligning IT with business values and optimizing processes to deliver customer value. Key Lean IT approaches include establishing shared values and vision, mapping value streams to simplify work, and using tools like 5 Whys, A3 problem solving, and visual management. Lean IT can be applied across the service lifecycle from strategy and design to operations and improvement. The overall goals are to drive innovation, remove waste, and continuously improve to deliver customer value faster.

1. How to apply Lean to IT
John Bun, Principal Consultant

2. Background
John Bun

3. Why Lean for IT?
IT ...
• Leading ERP …software
• ITIL, CMMi, PMI…
• Competence and Data Centres
Business Perspective
COMPLEX UNSTABLE SLOW

4. Causes
Software
silo
Features layers defect process
silo
never used
layers
Workaround
Docu?
silo
Data
Data
Data
COMPLEX UNSTABLE SLOW

5. Root Causes
Natural Behaviors
• Add technology or complexity
• Jump to solutions (instability)
• Create buffers – extra layers

6. What is Lean IT?
Engage Improve
slow
complex Value
Instable
Align Create

7. Lean IT Behaviors
Cheaper

8. Lean IT Tools
Shared Values, Mission, Vision
LEAN IT
Strategy Deployment
Voice of the customer
Easier thru simplification Mapping
Eye for Waste Value Stream
5 Whys Standardizing
PDCABetter by right at firstBuilt in Quality
time
A3 Reports 5S
Flow SMED Lead Time Reduction
Faster by Lead
Visual Management Time Reduction
Teamwork

9. How to start Lean IT?
Know How Know Why
• Establish Lean IT Behavior • Develop shared values,
• Train Small Team in Lean IT Tools principles, mission, vision
• Demonstrate quick results in pilot • Define deploy and execute
projects strategy

10. How to apply Lean IT to
Service Strategy?
Lean IT Approach Lean IT Principles
> Shared Values, Mission, Vision > Sense of purpose
> Goal Objective Target Aligning > Embed strategy in daily work
> Empowerment
Lean IT Goals
> Drive Innovation
> Drive Value by daily report
> Drive Growth

11. How to apply Lean IT to
Service Design?
Lean IT Approach Lean IT Principles
> Voice of the customer
> (Re) Design E2E Value Stream
> Optimize the whole
> Build Quality within
Lean IT Goals
> Agile Development
> Make it simple
> Create value for the customer
> IT infrastructure standardization

12. How to apply lean IT to
Service Transition?
Lean IT Approach Lean IT Principles
> Change Management > Customer Pulls
Sprint (1-4 weeks)
> Continuous improvement
> Identify wasteful activities
Lean IT Goals
> Release Management
> Maximize customer value
SMED
> Align to customer needs
> Decrease Lead Time

13. How to apply Lean IT to
Service Operations?
Lean IT Approach Lean IT Principles
Workplace (5S) Service Desk > Workplace
>
Standardization
E-learning
> Team based problem solving
Lean IT Goals
> Incident Management
> Problem Management > Continuous Learning
> First time right
> Remove root causes

14. How to apply Lean IT to
Continual Service
Improvement?
Lean IT Approach Lean IT Principles
> Define Value for
Customer
> Just in time delivery
Lean IT Goals
> Maximize customer Value
> Seek Perfection
> Deliver fast

15. Conclusions
Lean IT
will make IT
easy, better and faster