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How to apply lean to it
Lean IT focuses on aligning IT with business values and optimizing processes to deliver customer value. Key Lean IT approaches include establishing shared values and vision, mapping value streams to simplify work, and using tools like 5 Whys, A3 problem solving, and visual management. Lean IT can be applied across the service lifecycle from strategy and design to operations and improvement. The overall goals are to drive innovation, remove waste, and continuously improve to deliver customer value faster.
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How to apply lean to it
- 1. How to applyLean to IT John Bun, Principal Consultant
- 2. Background John Bun
- 3. Why Lean forIT? IT ... • Leading ERP …software • ITIL, CMMi, PMI… • Competence and Data Centres Business Perspective COMPLEX UNSTABLE SLOW
- 4. Causes Software silo Features layers defect process silo never used layers Workaround Docu? silo Data Data Data COMPLEX UNSTABLE SLOW
- 5. Root Causes Natural Behaviors •Add technology or complexity • Jump to solutions (instability) • Create buffers – extra layers
- 6. What is LeanIT? Engage Improve slow complex Value Instable Align Create
- 7. Lean IT Behaviors Cheaper
- 8. Lean IT Tools Shared Values, Mission, Vision LEAN IT Strategy Deployment Voice of the customer Easier thru simplification Mapping Eye for Waste Value Stream 5 Whys Standardizing PDCABetter by right at firstBuilt in Quality time A3 Reports 5S Flow SMED Lead Time Reduction Faster by Lead Visual Management Time Reduction Teamwork
- 9. How to startLean IT? Know How Know Why • Establish Lean IT Behavior • Develop shared values, • Train Small Team in Lean IT Tools principles, mission, vision • Demonstrate quick results in pilot • Define deploy and execute projects strategy
- 10. How to applyLean IT to Service Strategy? Lean IT Approach Lean IT Principles > Shared Values, Mission, Vision > Sense of purpose > Goal Objective Target Aligning > Embed strategy in daily work > Empowerment Lean IT Goals > Drive Innovation > Drive Value by daily report > Drive Growth
- 11. How to applyLean IT to Service Design? Lean IT Approach Lean IT Principles > Voice of the customer > (Re) Design E2E Value Stream > Optimize the whole > Build Quality within Lean IT Goals > Agile Development > Make it simple > Create value for the customer > IT infrastructure standardization
- 12. How to applylean IT to Service Transition? Lean IT Approach Lean IT Principles > Change Management > Customer Pulls Sprint (1-4 weeks) > Continuous improvement > Identify wasteful activities Lean IT Goals > Release Management > Maximize customer value SMED > Align to customer needs > Decrease Lead Time
- 13. How to applyLean IT to Service Operations? Lean IT Approach Lean IT Principles Workplace (5S) Service Desk > Workplace > Standardization E-learning > Team based problem solving Lean IT Goals > Incident Management > Problem Management > Continuous Learning > First time right > Remove root causes
- 14. How to applyLean IT to Continual Service Improvement? Lean IT Approach Lean IT Principles > Define Value for Customer > Just in time delivery Lean IT Goals > Maximize customer Value > Seek Perfection > Deliver fast
- 15. Conclusions Lean IT will make IT easy, better and faster