Lisa Seaman, User Experience Manager at Autodesk, shares how she tests and optimizes Autodesk’s websites with UserTesting. She’ll discuss how her team uses UserTesting and why it has become such a crucial tool for their agile approach.
How growth teams are revolutionizing UX and product developmentUserTesting
Casey Winters, the former product lead for the growth team at Pinterest and advisor to multiple growth teams at other companies, talks about how growth teams came to be, how they operate at scale, how the user experience challenges are different, and some effective experiments on specific channels he's seen in his career.
Product development at NerdWallet: Why user research is pivotalUserTesting
In this webinar, Jeff will cover the pros and cons of NerdWallet’s embedded research structure, their learnings on working with product designers and PMs, as well as the toolkit of techniques they have developed to maximize speed and insights.
How allstate is adopting a lean startup culture - with Pradeep NayarUserTesting
Pradeep Nayar, Director of UX & Product Design at Allstate, explains how Allstate is adopting a lean startup culture and embracing an extreme agile methodology to ‘fail fast’ and learn from their users to make relevant digital products and services.
Transcripts In Action - UserTesting Webinar Presentation SlidesUserTesting
The new Transcripts feature from UserTesting enables you to extract insights from videos faster and more easily than ever before. In this webinar, Mike Mace, VP of Product Marketing, and Janelle Estes, VP of Solutions Consulting, describe how they’re using Transcripts to work more efficiently.
Topics include:
- What you should expect from transcripts and how they fit in your workflow
- How to create clips using transcripts
- Navigating videos with transcripts
Startup Glossary - Begriffe und Methoden aus der Startupwelt. Präsentation im Rahmen der Exec I/O 2013 in Düsseldorf.
Die Präsentation gibt eine kurze Einführung rund um die wichtigsten Innovationsmethoden von Startups. Was ist das Erfolgsgeheimnis von Dropbox, Airbnb & Co? Erfahren Sie was ein Startup von einem bestehen Unternehmen unterscheidet und mit Hilfe welcher Vorgehensmodelle innovative Produkte und Dienstleistungen systematisch entwickelt und getestet werden können. Themen sind dabei unter anderem: Lean Startup, Customer Development, Design Thinking und der Business Model Canvas.
Presentation from putitout event at Decoded London. Outlines the change to product development process to test ideas early through Lean and UX methods.
Code with Empathy: UX for Engineers and UX DevelopersAnita Cheng
User experience is a hot field, but still very new for many tech companies. Let’s face it, the companies who can devote the resources for a robust UX process are few and far between! Software developers often find themselves making design decisions by necessity, which ends up complicating the product lifecycle down the road. So what can developers learn right now to improve the usability and delight of their products?
This talk was given to audiences of UXPALA members, USC students, and developers at SoCal Code Camp.
Walk, Don't Run: Incremental Change in Enterprise UXuxpin
You'll learn:
- A realistic approach to product improvement in large enterprises
- How to create and execute a pilot program for overcoming “product stagnation”
- How to scale the program to a growth team dedicated to improving existing products
How growth teams are revolutionizing UX and product developmentUserTesting
Casey Winters, the former product lead for the growth team at Pinterest and advisor to multiple growth teams at other companies, talks about how growth teams came to be, how they operate at scale, how the user experience challenges are different, and some effective experiments on specific channels he's seen in his career.
Product development at NerdWallet: Why user research is pivotalUserTesting
In this webinar, Jeff will cover the pros and cons of NerdWallet’s embedded research structure, their learnings on working with product designers and PMs, as well as the toolkit of techniques they have developed to maximize speed and insights.
How allstate is adopting a lean startup culture - with Pradeep NayarUserTesting
Pradeep Nayar, Director of UX & Product Design at Allstate, explains how Allstate is adopting a lean startup culture and embracing an extreme agile methodology to ‘fail fast’ and learn from their users to make relevant digital products and services.
Transcripts In Action - UserTesting Webinar Presentation SlidesUserTesting
The new Transcripts feature from UserTesting enables you to extract insights from videos faster and more easily than ever before. In this webinar, Mike Mace, VP of Product Marketing, and Janelle Estes, VP of Solutions Consulting, describe how they’re using Transcripts to work more efficiently.
Topics include:
- What you should expect from transcripts and how they fit in your workflow
- How to create clips using transcripts
- Navigating videos with transcripts
Startup Glossary - Begriffe und Methoden aus der Startupwelt. Präsentation im Rahmen der Exec I/O 2013 in Düsseldorf.
Die Präsentation gibt eine kurze Einführung rund um die wichtigsten Innovationsmethoden von Startups. Was ist das Erfolgsgeheimnis von Dropbox, Airbnb & Co? Erfahren Sie was ein Startup von einem bestehen Unternehmen unterscheidet und mit Hilfe welcher Vorgehensmodelle innovative Produkte und Dienstleistungen systematisch entwickelt und getestet werden können. Themen sind dabei unter anderem: Lean Startup, Customer Development, Design Thinking und der Business Model Canvas.
Presentation from putitout event at Decoded London. Outlines the change to product development process to test ideas early through Lean and UX methods.
Code with Empathy: UX for Engineers and UX DevelopersAnita Cheng
User experience is a hot field, but still very new for many tech companies. Let’s face it, the companies who can devote the resources for a robust UX process are few and far between! Software developers often find themselves making design decisions by necessity, which ends up complicating the product lifecycle down the road. So what can developers learn right now to improve the usability and delight of their products?
This talk was given to audiences of UXPALA members, USC students, and developers at SoCal Code Camp.
Walk, Don't Run: Incremental Change in Enterprise UXuxpin
You'll learn:
- A realistic approach to product improvement in large enterprises
- How to create and execute a pilot program for overcoming “product stagnation”
- How to scale the program to a growth team dedicated to improving existing products
Over the past several years, the lean startup movement has made the Minimal Viable Product (MVP) a key approach to incrementally discovering effective products and services. In this talk, Levent Gurses will discuss a 5 step MVP process for building great minimum viable products that's been used in real client engagements. His process has been developed working with more than 20 enterprise full-stack and mobile clients over the course of several years. Topics will include the challenges of creating the MVP vision, scoping the activity, what should an MVP cost in time and money, and what should you have when you are “done”. Not only sharing his tales of MVP development, he will provide insights in how he's developed methods to effectively drive vision and development execution.
What is an MVP?
A product that has the absolute minimal set of core features necessary to prove a hypothesis, generally linked to commercial success or market validation. The MVP seeks the highest return on investment versus risk.
The Rise of the Lean Startup Movement
The lean startup movement came about as a result of analysis of many startup successes and failures. Development timeframes have become shorter and customer engagement has increased, which is helping companies better product-market fit and a path to success.
Presentation Outline:
• The MVP Vision (What will I have at the end of the effort?)
• Brief history of the lean startup movement
• Scoping
• Budgeting for MVP
• Features: The MVP Way
• Essential vs. peripheral features
• Must have to prove a hypothesis vs. nice to have
• Assembling a team
• Hiring contractors or vendor firms to build the MVP
• Choosing a technology
• Fake it until you make it: How to create mock features for an MVP
Presenter
Levent Gurses - Developer, speaker, and entrepreneur, Levent is the founder www.movel.co, an enterprise mobility company based in Virginia. He’s a nationally-recognized leader in mobile technologies and is a frequent speaker at tech communities on mobile and full-stack development. Levent holds a BS in Computer Engineering and is a Certified ScrumMaster and Certified Product Owner.
The design secrets behind Slack’s amazing successUserTesting
Tina Chen, Design Lead at Slack, takes us behind the scenes to share the design processes at Slack. She’ll talk about what it's like to design at a company that’s growing rapidly, and walk us through a recent project that gave apps and bots the ability to interact more closely with users. We’ll also have a Q&A session with Tina after her presentation.
Lean UX + UX Strat, from UX Strat conference, September 2013Joshua Seiden
Slides from my talk at UX Strat, 2013. (www.uxstrat.com)
How to use Lean UX methods to execute on business, product, and design strategy.
I presented a slightly altered version a few days later at Fluxible 2013. (http://www.fluxible.ca)
MVP: Minimum Viable Product vs. Maximum Value Product with Adam SmithFITC
Save 10% off ANY FITC event with discount code 'slideshare'
See our upcoming events at www.fitc.ca
OVERVIEW
The talk will be primarily focussed on the native (mobile & tablet) apps market, split evenly between net-new products and substantial relaunches, however the philosophies, practices and processes are equally valuable on any interactive project, across any medium, where dealing with clients and external pressures.
The unique pressures placed on new product launches in a market with unprecedented competition, constant new entrants, low discoverability, and speed of replication/ emergence of copy-cats such as the Apps Market has a tendency to make stakeholders and decision makers squirmy in the 10th & 11th hours, persuading them to opt for the shortest road to release, resulting in incomplete, lower quality, or simply half-assed products.
This talk will arm you with the tools to be the advocate for quality, experience, and feature-completeness in the face of pushback from up top – whether that be a client, or your boss
Are you ready to build an MVP? Where do you start? How do you know what features to build? How do you know how many people you need to build it? How do you know that they are building a right thing in a right way? This presentation and conversation will explore strategies for assembling effective teams for building and deploying an MVP while incurring minimal Product and Technical Debt. We will also discuss implementing an effective process to make sure that your MVP will be built on time and on target.
Build A Minimum Viable Product PowerPoint Presentation Slides SlideTeam
Presenting this set of slides with name - Build A Minimum Viable Product PowerPoint Presentation Slides. We bring to you to the point topic specific slides with apt research and understanding. Putting forth our PPT deck comprises of twentyone slides. Our tailor made Build A Minimum Viable Product PowerPoint Presentation Slides editable presentation deck assists planners to segment and expound the topic with brevity. The advantageous slides on Build A Minimum Viable Product PowerPoint Presentation Slides is braced with multiple charts and graphs, overviews, analysis templates agenda slides etc. to help boost important aspects of your presentation. Highlight all sorts of related usable templates for important considerations. Our deck finds applicability amongst all kinds of professionals, managers, individuals, temporary permanent teams involved in any company organization from any field.
Lean UX in the Enterprise: A Government Case Studyuxpin
You'll learn:
- How to quickly identify user groups despite vague assumptions.
- How to define clear features amidst complex requirements and business objectives.
- How to establish efficient UX processes across disjointed teams.
This deck aims at providing entrepreneurs, startup employees and young product managers a toolbox of actionable digital product management tools & techniques. It will help them discover, design & launch great products.
Every venture capitalist, board member and startup advisor counsels the entrepreneur to focus on building their minimum viable product (MVP). But how exactly does a company build out its MVP? Learn how the right framework guides your development from MVP to a mature product.
Seismic Change in Enterprise UX: Blowing Up Your Legacy System to Start From ...uxpin
You'll learn:
- When to rebuild a legacy system vs. work around your current system
- How to prepare and roadmap for a legacy rebuild project
- Step-by-step instructions for successfully rebuilding a legacy system
The Future of Enterprise UX Design: An Asana & Quickbooks Case Studyuxpin
You'll learn:
- Techniques for designing enterprise UX base on new user expectations.
- How to design a consumer-grade enterprise experience
- Enterprise UX best practices based on case studies from Asana and Intuit
How PMs can diagnose funnel problems with user testing: AMA with Jason AmunwaUserTesting
Jason Amunwa is a veteran of 8 SaaS and software products and has lived through such scenarios (with the scars to prove it). Now, in this Ask Me Anything webinar, he answers your questions and share his insights on the user testing tools and techniques that can help you quickly isolate the source of the problem and get your numbers heading back up and to the right.
Over the past several years, the lean startup movement has made the Minimal Viable Product (MVP) a key approach to incrementally discovering effective products and services. In this talk, Levent Gurses will discuss a 5 step MVP process for building great minimum viable products that's been used in real client engagements. His process has been developed working with more than 20 enterprise full-stack and mobile clients over the course of several years. Topics will include the challenges of creating the MVP vision, scoping the activity, what should an MVP cost in time and money, and what should you have when you are “done”. Not only sharing his tales of MVP development, he will provide insights in how he's developed methods to effectively drive vision and development execution.
What is an MVP?
A product that has the absolute minimal set of core features necessary to prove a hypothesis, generally linked to commercial success or market validation. The MVP seeks the highest return on investment versus risk.
The Rise of the Lean Startup Movement
The lean startup movement came about as a result of analysis of many startup successes and failures. Development timeframes have become shorter and customer engagement has increased, which is helping companies better product-market fit and a path to success.
Presentation Outline:
• The MVP Vision (What will I have at the end of the effort?)
• Brief history of the lean startup movement
• Scoping
• Budgeting for MVP
• Features: The MVP Way
• Essential vs. peripheral features
• Must have to prove a hypothesis vs. nice to have
• Assembling a team
• Hiring contractors or vendor firms to build the MVP
• Choosing a technology
• Fake it until you make it: How to create mock features for an MVP
Presenter
Levent Gurses - Developer, speaker, and entrepreneur, Levent is the founder www.movel.co, an enterprise mobility company based in Virginia. He’s a nationally-recognized leader in mobile technologies and is a frequent speaker at tech communities on mobile and full-stack development. Levent holds a BS in Computer Engineering and is a Certified ScrumMaster and Certified Product Owner.
The design secrets behind Slack’s amazing successUserTesting
Tina Chen, Design Lead at Slack, takes us behind the scenes to share the design processes at Slack. She’ll talk about what it's like to design at a company that’s growing rapidly, and walk us through a recent project that gave apps and bots the ability to interact more closely with users. We’ll also have a Q&A session with Tina after her presentation.
Lean UX + UX Strat, from UX Strat conference, September 2013Joshua Seiden
Slides from my talk at UX Strat, 2013. (www.uxstrat.com)
How to use Lean UX methods to execute on business, product, and design strategy.
I presented a slightly altered version a few days later at Fluxible 2013. (http://www.fluxible.ca)
MVP: Minimum Viable Product vs. Maximum Value Product with Adam SmithFITC
Save 10% off ANY FITC event with discount code 'slideshare'
See our upcoming events at www.fitc.ca
OVERVIEW
The talk will be primarily focussed on the native (mobile & tablet) apps market, split evenly between net-new products and substantial relaunches, however the philosophies, practices and processes are equally valuable on any interactive project, across any medium, where dealing with clients and external pressures.
The unique pressures placed on new product launches in a market with unprecedented competition, constant new entrants, low discoverability, and speed of replication/ emergence of copy-cats such as the Apps Market has a tendency to make stakeholders and decision makers squirmy in the 10th & 11th hours, persuading them to opt for the shortest road to release, resulting in incomplete, lower quality, or simply half-assed products.
This talk will arm you with the tools to be the advocate for quality, experience, and feature-completeness in the face of pushback from up top – whether that be a client, or your boss
Are you ready to build an MVP? Where do you start? How do you know what features to build? How do you know how many people you need to build it? How do you know that they are building a right thing in a right way? This presentation and conversation will explore strategies for assembling effective teams for building and deploying an MVP while incurring minimal Product and Technical Debt. We will also discuss implementing an effective process to make sure that your MVP will be built on time and on target.
Build A Minimum Viable Product PowerPoint Presentation Slides SlideTeam
Presenting this set of slides with name - Build A Minimum Viable Product PowerPoint Presentation Slides. We bring to you to the point topic specific slides with apt research and understanding. Putting forth our PPT deck comprises of twentyone slides. Our tailor made Build A Minimum Viable Product PowerPoint Presentation Slides editable presentation deck assists planners to segment and expound the topic with brevity. The advantageous slides on Build A Minimum Viable Product PowerPoint Presentation Slides is braced with multiple charts and graphs, overviews, analysis templates agenda slides etc. to help boost important aspects of your presentation. Highlight all sorts of related usable templates for important considerations. Our deck finds applicability amongst all kinds of professionals, managers, individuals, temporary permanent teams involved in any company organization from any field.
Lean UX in the Enterprise: A Government Case Studyuxpin
You'll learn:
- How to quickly identify user groups despite vague assumptions.
- How to define clear features amidst complex requirements and business objectives.
- How to establish efficient UX processes across disjointed teams.
This deck aims at providing entrepreneurs, startup employees and young product managers a toolbox of actionable digital product management tools & techniques. It will help them discover, design & launch great products.
Every venture capitalist, board member and startup advisor counsels the entrepreneur to focus on building their minimum viable product (MVP). But how exactly does a company build out its MVP? Learn how the right framework guides your development from MVP to a mature product.
Seismic Change in Enterprise UX: Blowing Up Your Legacy System to Start From ...uxpin
You'll learn:
- When to rebuild a legacy system vs. work around your current system
- How to prepare and roadmap for a legacy rebuild project
- Step-by-step instructions for successfully rebuilding a legacy system
The Future of Enterprise UX Design: An Asana & Quickbooks Case Studyuxpin
You'll learn:
- Techniques for designing enterprise UX base on new user expectations.
- How to design a consumer-grade enterprise experience
- Enterprise UX best practices based on case studies from Asana and Intuit
How PMs can diagnose funnel problems with user testing: AMA with Jason AmunwaUserTesting
Jason Amunwa is a veteran of 8 SaaS and software products and has lived through such scenarios (with the scars to prove it). Now, in this Ask Me Anything webinar, he answers your questions and share his insights on the user testing tools and techniques that can help you quickly isolate the source of the problem and get your numbers heading back up and to the right.
UX research at Napster: A Product Manager’s perspectiveUserTesting
Suzanne Scharlock, Product Manager at Napster, gives us a behind-the-scenes look at how a PM handles UX and design issues. She talks through a project example to give you specific insights into her processes.
UserTesting Webinar - Mapping experiences: from insight to ActionUserTesting
Visualization diagrams are a key tool that help organizations compile business insights from a variety of sources and translate them into a universally-understandable format. Producing these diagrams requires empathy for customers, the ability to organize a wealth of information, and visual storytelling skills. In this webinar, Jim guides you in his tried-and-tested methods to create value through journeys, blueprints, and diagrams.
Startupfest 2016: JONATHAN BIXBY (Stanley Park Ventures) - How toStartupfest
How to create and measure passion in your company -
Every startup has the potential for world-changing impact. Your role as a leader is to foster passion that impacts anyone who touches your business and to keep that passion alive by reinforcing it every day.
Today the challenge for leaders is that there is no formal management theory for how to build, leverage, and measure the level of passion in your employees. It essentially falls into that ambiguous category of “you’ll know it when you see it.”
This session will take a deep analytical look at creating and measuring your corporate passion. Passion is contagious and this session will discuss effective ways to bottle it, infect your employees/customers/investors and ultimately how to use passion as a sustainable corporate differentiator.
BugRaptors perform Cookie testing to ensure the security of the website and application to be tested. Cookies are small information stored in text file on user’s hard drive by web server. BugRaptors perform cookie manipulation using various techniques.
[JS Kongress 2016] KittyCam.js - Raspberry Pi Camera w/ Cat Facial DetectionTomomi Imura
About my Raspberry Pi + Node.js project called KittyCam. Source code is available on GitHub at: https://github.com/girliemac/RPi-KittyCam
This talk was given at JS Kongress in Munich on Nov 28, 2016.
Apache Cordova is one of the most popular frameworks for cross-platform mobile development. Web developers can build apps for iOS, Android, and Windows based on the same frameworks they use for the Web by using a shared codebase. However, the methods for improving mobile app performance can be different from those web developers use for web apps. Doris Chen outlines what impacts “native performance” and explains how the startup time, as well as the overhead of resume, memory, communication, and the Web, can all contribute to the performance of Cordova apps. To build Cordova apps that perform well, it’s important to understand how to avoid common pitfalls and how to use the technologies in the most efficient ways. Doris introduces tools for performance tests and demonstrates how to measure mobile app performance by using diagnostic tools for different platforms. Doris also shares practical tips for building faster Cordova apps by exploring Document Object Model (DOM) complexity, animation techniques, and memory management.
To build a successful A/B testing strategy, you'll need more than just ideas of what to test, you'll need a plan that builds data into a repeatable strategy for producing winning experiments.
Talk for the Vancouver User Experience group on October 16, 2007 about the user experience of usability projects and how we've re-designed our process.
Secrets of Simplicity: rules for being simple and usable (Giles Colborne)cxpartners
Giles Colborne's presentation discusses strategies for simplifying designs. It identifies two new rules for simplicity.
It also looks at why simplicity has become so important in interaction design, whether simplicity and usability are the same thing and exposes some myths about simplicity.
It's a version of a highly-rated talk from the Usability Professionals' Association (UPA) conference in Portland in June 2009.
I've added some 'Post-It' notes so it all makes sense!
UPDATED 18 June 2009: Fixed some of the builds and fonts to improve the appearance.
This is a quick overview of my design process which I can hardly call my own, because most of it is based on the work done by various experts in the field. I have compiled this to make it easier for anyone to get a quick overview of an end to end research to development lifecycle.
How To Build A Mobile App - From Ideation to LaunchCarlos S. Aquino
This presentation is meant to be a 40k-Foot view of the mobile application development process. Overall this guide does not meant delve into the iOS or Android programming language instead it is a guide on how to take an idea and develop it into a mobile app.
[UserTesting Webinar] Design Thinking & Design Research at Credit KarmaUserTesting
Yasmine Khan, Lead Design Researcher at Credit Karma, walks us through the different types of research her team performs and the impact it's made on the company’s product and the people who build it. She'll also unpack the way in which collaborative Design Thinking workshops and mini-museums make research more impactful and enhance team learning.
Usability: whats the use? Presented by We are Sigma and PRWDNexer Digital
For websites, good usability is a matter of survival. If a website is difficult to use, people leave. If the homepage fails to clearly state what a company offers and what users can do on the site, people leave. If users get lost on a website, they leave. For intranets and applications the question is one of productivity. In many organisations employees waste inordinate amounts of time searching for and assimilating the information they need to do their jobs. This lost time has a real, tangible value so ROI for designing internal systems with User Experience in mind, and spending some time testing and improving the usability of the system, is pretty compelling.
As people with a strong User Experience focus we don’t need to be convinced of the value of good usability, but for many companies who are thinking of revamping their site, intranet or portal it isn’t quite so clear cut.
Presented by Chris Bush, www.wearesigma.com and
Paul Rouke, www.prwd.co.uk
Lean Business Analysis and UX Runway: Managing Value by Reducing Waste (Natal...IT Arena
Lviv IT Arena is a conference specially designed for programmers, designers, developers, top managers, inverstors, entrepreneur and startuppers. Annually it takes place on 2-4 of October in Lviv at the Arena Lviv stadium. In 2015 conference gathered more than 1400 participants and over 100 speakers from companies like Facebook. FitBit, Mail.ru, HP, Epson and IBM. More details about conference at itarene.lviv.ua.
Lean Business Analysis and UX Runway - Natalie WarnertNatalie Warnert
How to integrate BAs and UX in a Agile/Lean environment to create an MVP to learn while reducing potential waste. Presented at Lviv IT Arena, 2015 in Lviv, Ukraine by Natalie Warnert, October 3, 2015
www.nataliewarnert.com
Brent Summers, Director of Marketing at Digital Telepathy Using Data and Design toDrive Your Business June 25, 2015
Data is All Around You 1
Quantitative Data Sales Reports Data is All Around
Quantitative Data Application Performance Data Data is All Around You Quantitative Data Search Engine Optimization Data is All Around
Quantitative Web Analytics Data is All Around You
Qualitative Data Customer Surveys Data is All Around You Qualitative Data Customer Interviews Data is All Around You Get more info at: goo.gl/Jeol7v
Qualitative Data Personas Data is All Around You Get more info at: goo.gl/UW8mgQ
Observation Heat Mapping & Scroll Mapping Data is All Around You Observation User Behavior Data is All Around You
Data Already 
 Informs Design 2
A/B Testing Optimize for conversions. Data Already Informs Design
Eye Tracking People read in F-Shaped Pa erns Data Already Informs Design
Eye Tracking People look where people look. Data Already Informs Design h
Vertical Rhythm There’s a reason paper is ruled. Data Already Informs Design
Color Psychology What does your brand color say about your business?
The Golden Ratio 1.618 —
Consider the Entire 
 User Journey 3
Identify the Friction Evaluate sentiment/friction at each stage of the user journey. Consider the Entire User Journey
Designing for
 Business Objectives 4
Identify the Friction Where can you make the biggest impact? Designing for Business Objectives
User Journey Consideration
Landing Pages Incremental improvements can drive exponential results.
Be er Social Sharing Social sharing + content performance insights.
Animations Scroll is the new click.
Change Language Try different value proposition, calls to action, etc.
Change Layout Use behavior patterns to drive decisions.
User Journey Conversion: The act of purchasing a product or service through self service or a sales process.
Content Marketing Share knowledge to establish trust. Onboarding Step-by-step walkthroughs for new users.
Get the First Click Break through psychological barriers. User Journey Retention: Post-purchase. Activities that drive further product engagement, adoption and upgrades. Designing for Business Objectives
Reduce cognitive load: hide data until a user requests it.
Simplify your user interface for experienced users
Testimonials “Who doesn’t love social proof?” - Brent Summers
Prioritizing Your Backlog
Keep Track of Experiments Practical Advice Use a formula to assess which experiments to do first.
Sample Experiments Which of these experiments should be implemented Paid conversions
What does the data tell you? Identify where can design make the biggest impact.
Rounding Out the Process Your implementation method is unique. Measure the results. Repeat.
Measuring Success 6
Good Design is Great for Business Design lead firms out-perform the S&P 500 by 228%. Measuring Success
Early Signal Testing: Designing Atlassian’s New LookAtlassian
You probably have noticed the new look of Atlassian's Cloud products. Our new Design Guidelines took many months to create, and our team had many tough decisions to make. Luckily, we incorporated customer research along the way to guide us.
One of our most valuable research tools is called “early signal testing”, and we think it can help you too. Early signal testing can help you gain confidence in a direction, rather than being paralyzed by a choice. It can help assess your design's usability, clarity, comprehension, and more. This talk explains how your team can gather measurable user feedback in as little as a week, for even the very biggest of problems.
Most organizations test their products and services as part of their UX design process, but many of them dismiss the most impactful results. Project teams often lack the flexibility to deal with test results, and decision-makers don't believe that those results need to be dealt with. This introduces unnecessary risk to the user experience and success of any product or service. This slidedeck exemplifies this risk and shows how to get project teams and decision-makers on board with test results.
UXPA 2023: The Report is Dead, Long Live the Report! How to Communicate Usabi...UXPA International
The best way to improve products is to have people use them, but researchers struggle to share what they’ve learned in a way that has immediate and long-lasting impact. How do we keep the design process moving while grounding it thoroughly in research? This talk will present evidence for and against reports, and explore characteristics of reports that make them more and less successful at effecting change. We will describe where approaches like debriefs, co-design, and video have succeeded and fallen short. Based on survey data from UX practitioners and experiences in the field, we’ll address these questions: Is it worth it to write a report? Are there quicker, more engaging alternatives? What makes a compelling report? How do we make usability research usable? We’ll offer a framework for choosing the best reporting approach, and share best practices for determining what to communicate, and how.
The Report is Dead, Long Live the Report! How to Communicate UX Research Find...Kathi Kaiser
The best way to improve products is to have people use them, but researchers struggle to share what they’ve learned in a way that has immediate and long-lasting impact. How do we keep the design process moving while grounding it thoroughly in research? This talk will present evidence for and against reports, and explore characteristics of reports that make them more and less successful at effecting change. We will describe where approaches like debriefs, co-design, and video have succeeded and fallen short. Based on interviews and survey data from UX practitioners, as well as our experiences in the field, we’ll address these questions:
Is it worth it to write a report?
Are there quicker, more engaging alternatives?
What makes a compelling report?
How do we make usability research usable?
We’ll offer a framework for choosing the best reporting approach, and share best practices for determining what to communicate, and how.
The Report is Dead, Long Live the Report ! Communicating Usability Research F...Centralis
The best way to improve products is to have people use them, but UX researchers struggle to share what they’ve learned in a way that has immediate and long-lasting impact. How do we keep the design process moving while grounding it thoroughly in research? This talk presents evidence for and against reports, and explores characteristics of reports that make them more and less successful at effecting change. We describe where approaches like debriefs, co-design, and video have succeeded and fallen short. Based on survey data from UX practitioners and experiences in the field, we address these questions: Is it worth it to write a report? Are there quicker, more engaging alternatives? What makes a compelling report? How do we make usability research usable? We offer a framework for choosing the best reporting approach, and share best practices for determining what to communicate, and how.
SpringOne Platform 2016
Speakers: Jim Thomson; Product Manager, Pivotal. Alex Basson; iOS Developer, Pivotal. Josh Franklin; Product Designer, Pivotal
Have you been the engineer blocked on shipping a feature because you were waiting on Design to "figure it out"? Or wondered why you’re building a particular feature, or have your own ideas for the product vision? Have you been the designer who spent days designing an interaction only to find out it couldn't be built, or the PM trying to bridge the divide? It's time to take down those silo walls! Josh Franklin, Alex Basson, and Jim Thomson – a designer, an engineer, and a PM, respectively, will give a "Balanced Talk" on their successes and failures building the Small Token iOS app, and share the tactics they used to stay aligned as an Agile team and continuously learn from each other. Extended Description On traditional product teams, engineering, business, and design often sit in their own, walled-off silos.The “business” (usually a product owner) generally defines large swaths of requirements, chucks them over a wall to designers, who chuck designs back to the business, who package it up and chuck it over to the developers and ask how long it’ll take to deliver. They request features and designs with no regard to implementation, and engineers don’t have any input or view into the “what” or “why” of product and design decisions. There’s a better way! At Pivotal, we form “Balanced Teams,” made up of developers, a product manager, and a designer. For many reasons, a Balanced Team leads to better products and happier team members. In this talk, a balanced team of Engineer, Designer, and PM use real-world examples from our work on Small Token, a charitable giving iOS app, to illustrate specific advantages of working as a balanced team. We show how our practice here at Pivotal contrasts to a “traditional” product development cycle - and why it works. We expect the audience to learn techniques they can take home to their own product teams. They will be better empowered to evangelize for, and fully take advantage of, Agile principles. Specifically, engineers in the audience will learn that they can have an important voice in the direction of a product.
Similar to How Autodesk creates better digital experiences with UserTesting (20)
Live Webinar: Healthcare Chatbot DiagnosisUserTesting
As consumers become more and more comfortable digitally sharing their personal information, accessing medical advice or information via an app may soon become the new normal.
To gauge consumers’ satisfaction with the experience of getting a medical diagnosis via a healthcare chatbot, assess the effectiveness of information provided and track consumer sentiments toward using these types of apps in the future, UserTesting ran a competitive benchmarking study of five healthcare chatbot apps: Ada, Mediktor, Your.MD, Symptomate, and HeathTap.
Jacob Smith, Sr. UX Researcher, will be presenting the findings from the competitive benchmarking study.
In this webinar you will:
Uncover best practices, common pain points, and gaps in the healthcare chatbot experience
Learn how people feel about chatbots and how their outlook changes after interacting with one
In this Webinar, Stephen Fleming-Prot, Principal UX Researcher, provides techniques to guide you through the sometimes rough waters of customer experience research in 2019. With executives demanding that their teams connect with customers and build empathy for their users, this webinar gives you actionable tactics to help you expand your cross-functional teams’ methods and approaches for research.
You’ll learn:
Guidance on “mapping” out a plan for 2019
Considerations for the “gear” and tools you need for the journey, including balancing quantitative and qualitative approaches to research
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Marketing Edition: How we leverage UserTesting UserTesting
Marketing and Customer Empathy: How we push UserTesting to the limit
User tests can be used to validate a huge array of marketing content—everything from commercials to images to email messages. It can also help you get inside the heads of customers on a wide variety of topics, even sensitive subjects like religion and politics. If you want a fast path to empathy with your customers, this is it.
In this webinar, UserTesting VP of product marketing Michael Mace will share his personal experiences in pushing the UserTesting platform to the limit to validate marketing content, and get fast insights on customer attitudes in a wide variety of subjects. He’ll share what works, what doesn’t, and will share tips on what you can try yourself.
You will learn:
What types of marketing content can be validated
How to set up the tests
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Product Edition: How we leverage UserTestingUserTesting
As Product Managers, you’re responsible for delivering game-changing products that both delight customers and grow the business. It’s also critical that the product decisions you make get buy-in from key stakeholders, whether it’s from your direct team or executives. Not only that, these decisions need to be made faster than ever before.
In our first installment of the Product Edition Webinar, UserTesting's Director of Product Brian Tran will share a few ways he leverages the UserTesting platform for product discovery and validation, to make decisions quickly and confidently.
You’ll learn how to use UserTesting to:
Uncover key unmet customer needs
Understand the perceived value of your product to determine pricing
Validate and prioritize feature sets
A simple method to make better CX decisionsUserTesting
Did you know that you can learn a lot about your customers and their experience with just a few quick and easy questions? Ann Morey, a longtime researcher and expert user of the UserTesting platform will be joining us to teach you how to conduct mini behavioral interviews to ask all your nagging questions like, “Why do people start using our product?” or, “What do our competitors do for their customers?” and, “Is this problem we’re trying to solve really a pain point?”
These speedy interviews can be conducted using moderated or unmoderated studies, require very little preparation, prototypes, or working digital experiences. Stop guessing and make better decisions today by using this simple method for getting quick answers to fundamental questions.
You will learn:
How to write screener questions to recruit the most suitable participants
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Live Conversation: Connecting with customers in real timeUserTesting
Live Conversation customers, Devin Harold from Verizon and Nayaab Lokhandwala from Alaska Airlines, have used human insights to build better products and improve user experiences.
Live Conversation helps you to easily get insights from UserTesting’s diverse panel or your own customers through in-depth interviews. Speak to your target audience by conveniently connecting in real time through interactive, live video conversations.
Easily draw insights, observe non-verbal cues, and ask open-ended questions to understand the ‘why’ behind the what. Get connected with your exact buyer in less than 24 hours and dig into areas of interest using seamless video technology that enables you to share screens and receive live feedback.
Learn how to:
Get user reactions to prototypes, messaging and designs in just hours
Quickly explore user sentiment and attitudes
Understand and perfect the customer journey
What's with Apple's latest iPhone ads? UserTesting
Time and time again Apple creates cutting edge, innovative, and impactful advertising campaigns. Their latest campaign featuring the iPhone is no different, except that they've pinpointed a specific target audience to go after: Gen Z and younger.
At UserTesting, we wanted to measure the impact that these Apple iPhone ads have on consumer sentiment and preference for different age groups: specifically, Gen Z vs. Baby Boomers.
Join our webinar with guest speaker and Gen Z expert, Tiffany Zhong, Founder and CEO of Zebra Intelligence along with our very own, Lija Hogan, Director of Strategic Research Services to learn "what's with Apple's latest iPhone ads"?
Product teams are getting better at listening to users and developing a framework of empathy. But how do you effectively translate empathy gained from user research into actionable results?
In this webinar, Archie Miller, Discovery Coach and Chip Trout, Product Design Journey Lead at CarMax will share their tips for coding notes and turning insights into opportunities, solutions, and experiments.
A Webinar with UserTesting: Orchestrating Experiences UserTesting
Customer experiences are increasingly complicated with multiple channels, touch points, contexts, and moving parts all delivered by fragmented organizations. How can you bring your ideas to life in the face of such complexity? In this webinar and accompanying Q&A, you will learn emerging practices at the intersection of design strategy, design research, and service design that help organizations create products and services that deliver sustainable value.
We are excited to have guest speaker, Patrick Quattlebaum (PQ) joining us. Patrick is the co-founder and Chief Customer Officer at Harmonic Design. He’s passionate about bringing creativity and humanity to problem-solving. He is also the co-author of Orchestrating Experiences: Collaborative Design for Complexity. Joining Patrick, we have UserTesting’s own Director of Strategic Research Services, Lija Hogan.
Creating great customer journeys through customer interviews: Real-world advi...UserTesting
Buying a car is one of the most complex customer journeys on earth. From deciphering needs and wants to determining a budget to the actual purchase itself, consumers have a myriad of choices and little reliable information to guide them.
Bradley Miller, Sr. UX Researcher at Autotrader, will describe how he used UserTesting’s Live Conversation to understand the complex and exhausting process of purchasing a car, and how he used those findings to help his company improve its customer journey.
In this webinar, you’ll learn:
How to use ethnographic interviews to get customers to open up about their thinking and the purchasing process
How to use that information to bust customer myths within your organization
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With 22 million people in the U.S. “cutting the cord,” traditional one-size-fits-all approaches to media and entertainment must change rapidly to meet and exceed the evolving expectations of savvy consumers. The subscription video on-demand (SVOD) era puts customers in the driver’s seat, cementing the customer experience (CX) as the main differentiator on which all services must compete.
In this webinar, Steve Ricken, Ph.D, UX researcher at UserTesting and UserTesting’s VP Product Marketing, Michael Mace will present the findings from UserTesting’s competitive benchmarking study of the top five SVOD apps: Netflix, HBO Now, Amazon Prime, Hulu, and YouTube TV, uncovering three keys to dominating the next generation of great streaming media experiences.
In this webinar, you’ll learn:
How the 5 SVOD companies measure against each other
Which features create frictionless viewing
How a variety of content can be a key differentiator
How relevant content recommendations keep customers coming back
Three Ways Fast Human Insight is Revolutionizing Marketing UserTesting
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In this free webinar, Michael Mace, UserTesting's VP of Product Marketing, will describe how fast human insight is revolutionizing agile marketing. Find out how marketing teams are using human insight to perfect their customer experience in real time.
You'll learn how marketing teams:
Get customer reactions to messages and content in just hours
Quickly explore customer lifestyles and attitudes
Understand and perfect the customer journey
Including sample videos and real-world usage examples, this webinar will teach you everything you need to start applying fast human insight to your daily marketing decisions.
3 Digital Transformation Strategies Driving CXUserTesting
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CX goes mainstream: Five trends driving the future of CX UserTesting
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The hottest trends in CX
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In this webinar, guest speaker Forrester Analyst Kelly Price, and UserTesting VP of Strategic Services Janelle Estes will discuss why customer understanding driven by Human Insights is the foundation of great customer experience (CX).
To become a CX leader, it is vital to cultivate customer empathy and push more human insights to all edges of your organization. Join us to find out more about various trends in the industry today and key recommendations to facilitate your CX transformation.
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Forrester’s six core concepts that make or break CX leaders
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The Banking Mobile CX Index: Insights to improve the mobile banking experienceUserTesting
Banking customers are a special kind of customer—ones who’ve entrusted banks with their livelihood, their security, and their future. It’s not surprising that simply making them happy isn’t enough to drive loyalty.
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Nordstrom Rack | Hautelook: Building a Customer-Centered CultureUserTesting
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In this webinar, Sherlyn Soo, Lead UX and Jessica Munoz-Miller, Sr. UX Researcher cover how UX has evolved at NRHL from infancy to its current state, including the journey of proving the business case for a UX team and research resources. Sherlyn and Jessica will discuss how simple UX research tools and strategies have driven cultural change within the organization of NHRL and improved digital products and experiences for customers across channels.
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- How to apply a range of research techniques to get the human insights you need
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# Internet Security: Safeguarding Your Digital World
In the contemporary digital age, the internet is a cornerstone of our daily lives. It connects us to vast amounts of information, provides platforms for communication, enables commerce, and offers endless entertainment. However, with these conveniences come significant security challenges. Internet security is essential to protect our digital identities, sensitive data, and overall online experience. This comprehensive guide explores the multifaceted world of internet security, providing insights into its importance, common threats, and effective strategies to safeguard your digital world.
## Understanding Internet Security
Internet security encompasses the measures and protocols used to protect information, devices, and networks from unauthorized access, attacks, and damage. It involves a wide range of practices designed to safeguard data confidentiality, integrity, and availability. Effective internet security is crucial for individuals, businesses, and governments alike, as cyber threats continue to evolve in complexity and scale.
### Key Components of Internet Security
1. **Confidentiality**: Ensuring that information is accessible only to those authorized to access it.
2. **Integrity**: Protecting information from being altered or tampered with by unauthorized parties.
3. **Availability**: Ensuring that authorized users have reliable access to information and resources when needed.
## Common Internet Security Threats
Cyber threats are numerous and constantly evolving. Understanding these threats is the first step in protecting against them. Some of the most common internet security threats include:
### Malware
Malware, or malicious software, is designed to harm, exploit, or otherwise compromise a device, network, or service. Common types of malware include:
- **Viruses**: Programs that attach themselves to legitimate software and replicate, spreading to other programs and files.
- **Worms**: Standalone malware that replicates itself to spread to other computers.
- **Trojan Horses**: Malicious software disguised as legitimate software.
- **Ransomware**: Malware that encrypts a user's files and demands a ransom for the decryption key.
- **Spyware**: Software that secretly monitors and collects user information.
### Phishing
Phishing is a social engineering attack that aims to steal sensitive information such as usernames, passwords, and credit card details. Attackers often masquerade as trusted entities in email or other communication channels, tricking victims into providing their information.
### Man-in-the-Middle (MitM) Attacks
MitM attacks occur when an attacker intercepts and potentially alters communication between two parties without their knowledge. This can lead to the unauthorized acquisition of sensitive information.
### Denial-of-Service (DoS) and Distributed Denial-of-Service (DDoS) Attacks
Multi-cluster Kubernetes Networking- Patterns, Projects and GuidelinesSanjeev Rampal
Talk presented at Kubernetes Community Day, New York, May 2024.
Technical summary of Multi-Cluster Kubernetes Networking architectures with focus on 4 key topics.
1) Key patterns for Multi-cluster architectures
2) Architectural comparison of several OSS/ CNCF projects to address these patterns
3) Evolution trends for the APIs of these projects
4) Some design recommendations & guidelines for adopting/ deploying these solutions.
APNIC Foundation, presented by Ellisha Heppner at the PNG DNS Forum 2024APNIC
Ellisha Heppner, Grant Management Lead, presented an update on APNIC Foundation to the PNG DNS Forum held from 6 to 10 May, 2024 in Port Moresby, Papua New Guinea.
1.Wireless Communication System_Wireless communication is a broad term that i...JeyaPerumal1
Wireless communication involves the transmission of information over a distance without the help of wires, cables or any other forms of electrical conductors.
Wireless communication is a broad term that incorporates all procedures and forms of connecting and communicating between two or more devices using a wireless signal through wireless communication technologies and devices.
Features of Wireless Communication
The evolution of wireless technology has brought many advancements with its effective features.
The transmitted distance can be anywhere between a few meters (for example, a television's remote control) and thousands of kilometers (for example, radio communication).
Wireless communication can be used for cellular telephony, wireless access to the internet, wireless home networking, and so on.
4. Across All Platforms, At All Stages Of Development
Watch customers interact with:
DESKTOP SMARTPHONE TABLET
WEBSITES APPS &
PROGRAMS
PROTOTYPES &
WIREFRAMES
SURVEYS PHYSICAL
PRODUCTS
Anywhere people interact with your brand:
AT HOME AT A STORE ON THE GO
On any pla6orm or device:
#UTwebinar
5. 8
Lisa Seaman
User Experience Manager, Autodesk
Lisa Seaman, User Experience Manager at Autodesk, is a customer advocate at heart.
She uses A/B testing, usability studies, web analytics, and customer comments to
evaluate websites and find opportunities to make them work better. She has worked
in the user experience and web analytics space for over 12 years and her past
stomping grounds include WhichTestWon, Sun Microsystems, and Outward Bound.
@BoulderLisaS
#UTwebinar
10. 1. We meant well
2. Sometimes you want to convince
3. Comparison studies
4. A/B testing pairs well with UserTesting
5. + 4 tips!
Case Studies
@BoulderLisaS #UTwebinar
21. What
should I
test?
Tip #2: Read customer
comments or talk to tech
support. Run tests on tasks
that customers tell you
about or that you are
concerned about.
@BoulderLisaS
26. Quotes – What is this a picture of?
“canal”
Image A
“channel”
“sea port”
“dam concept”
“a series of water locks”
Image B
“water reservoir”
“a park”
“urban design, lighting poles,
streets, houses, empty plots, a
reservoir”
27. Quotes – Which image do you like better?
“Image A lends more
focus to the concept.”
“It is better to infer from
Image A what is
represented by it.”
“Looks much more
realistic.”
“It’s more complex,
has more details.”
Image A Image B
28. Which image did people prefer?
23%
77%
Like A better Like B better
Users who saw A first, then B
§ Image B was easier to understand after seeing image A
50% 50%
Like A better Like B better
Users who saw B first, then A
31. For a comparison study
where half the people see
A then B, and the other
half see B then A, can I do
that in one test?
Tip #3: Use two
separate tests to do a
comparison study.
@BoulderLisaS
32. If you do a/b testing, add a
UserTesting study
@BoulderLisaS
38. Case Studies
1. Evaluate usability (We meant well…)
2. Make a convincing case for change
3. Comparison study
4. A/B testing pairs well with UserTesting
Summary
@BoulderLisaS
Tips
1. In a hurry? Use more ratings, written, and multiple choice questions.
2. Looking for test ideas? Read customer comments or talk to tech support.
3. For a comparison study, swap the order of tasks and use two separate tests.
4. Want more older participants? Use two groups to get an even split of ages (or
browsers or genders) within one test.