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HMSHost International: The Global
Human Capital Management Journey
Christiane de Jong,
Global HR Director
HMSHost International
Challenges
70% of HR was
outsourced
through a local
vendor, 30% in
house
In the concessions
business, regions
grow and shrink
overnight, requires
scalable solution
Operate in 18
countries
About 80% of
countries were still
working with Excel
Resulted in lack of
control and
insights into
regions, couldn’t
rely on accuracy
of data
Rapid growth rate:
25% annually
?
Main Objectives
• One provider for all HR processes
• Integrated systems to gain global and local data insight
• Improve accuracy and flexibility by standardizing global HR processes
• Build secure and transparent HR system
• Ensure compliance with local law and regulations
• Empower and enlarge scope of HR teams
Main Objectives
• Have a streamlined and consistent way of communicating
• Increase productivity
• Develop global and local talent for the international region
• Identify global and local talent within regions and country
• Streamline and simplify the hiring process
• Attract, acquire and retain talent
Our Global HCM Solution
Employee Central
An in the cloud core HR system including
MSS and ESS services
Jam
A social and internal communication
platform
ADP Enterprise eTIME
Time and attendance service to manage
our workforce
ADP Streamline Payroll
Consolidated payroll services, locally
managed and centrally coordinated
Performance
Manage employee performance based on the
HMSHost performance management cycle
Recruitment
Source the right talent across the globe. Follow
candidates in the recruitment process.
Solution Overview
Recruitment
Be Connected
ADP App / Portal
Micros
Be Competent Employee Central
Data
Warehouse
eTIME /
PY Mobile App
Streamline PayrolleTIME
Flow – Human Capital Management
Finland, Netherlands, Indonesia, Turkey,
France, Sweden
Denmark, UAE, Qatar, China
UK, Vietnam, France, Schiphol, Ireland, New
Zealand & Australia, India, Norway
Performance Employee Central eTIME Payroll
Recruitment jobsite and tracking system JAM
Q1 2017 Q1 2017 Q1 2017 Q1 2017
2017 2017 2017 2017
Q1 2017 –
The Netherlands, Other Countries Wave by Wave Q4 2016 and 2017
Outcome
• One view of how the business is running from a people perspective
• Data factored into sales projections and budgets to better run
the business
• Employees are more engaged by having a global communication
platform and consistent performance review process
• Global career center enables us to go to market directly and show
who we are as a brand
• Consistency in HR processes and systems
Lessons Learned
• Good project preparation and communications with project teams
• Alignment with local teams in countries
• Internal local experts as well as ADP local experts with knowledge about
systems and regulations
• Sufficient resources available locally not just globally to roll out systems
• Checks along the way to see if objectives are on track
• TIME!
“The road to success is always under construction”
BE PASSIONATE
BE OPEN
SET THE PACE
BE RELIABLE
KEEP IT SIMPLE

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HMSHost International: The Global Human Capital Management Journey

  • 1. HMSHost International: The Global Human Capital Management Journey Christiane de Jong, Global HR Director HMSHost International
  • 2. Challenges 70% of HR was outsourced through a local vendor, 30% in house In the concessions business, regions grow and shrink overnight, requires scalable solution Operate in 18 countries About 80% of countries were still working with Excel Resulted in lack of control and insights into regions, couldn’t rely on accuracy of data Rapid growth rate: 25% annually ?
  • 3. Main Objectives • One provider for all HR processes • Integrated systems to gain global and local data insight • Improve accuracy and flexibility by standardizing global HR processes • Build secure and transparent HR system • Ensure compliance with local law and regulations • Empower and enlarge scope of HR teams
  • 4. Main Objectives • Have a streamlined and consistent way of communicating • Increase productivity • Develop global and local talent for the international region • Identify global and local talent within regions and country • Streamline and simplify the hiring process • Attract, acquire and retain talent
  • 5. Our Global HCM Solution Employee Central An in the cloud core HR system including MSS and ESS services Jam A social and internal communication platform ADP Enterprise eTIME Time and attendance service to manage our workforce ADP Streamline Payroll Consolidated payroll services, locally managed and centrally coordinated Performance Manage employee performance based on the HMSHost performance management cycle Recruitment Source the right talent across the globe. Follow candidates in the recruitment process.
  • 6. Solution Overview Recruitment Be Connected ADP App / Portal Micros Be Competent Employee Central Data Warehouse eTIME / PY Mobile App Streamline PayrolleTIME
  • 7. Flow – Human Capital Management Finland, Netherlands, Indonesia, Turkey, France, Sweden Denmark, UAE, Qatar, China UK, Vietnam, France, Schiphol, Ireland, New Zealand & Australia, India, Norway Performance Employee Central eTIME Payroll Recruitment jobsite and tracking system JAM Q1 2017 Q1 2017 Q1 2017 Q1 2017 2017 2017 2017 2017 Q1 2017 – The Netherlands, Other Countries Wave by Wave Q4 2016 and 2017
  • 8. Outcome • One view of how the business is running from a people perspective • Data factored into sales projections and budgets to better run the business • Employees are more engaged by having a global communication platform and consistent performance review process • Global career center enables us to go to market directly and show who we are as a brand • Consistency in HR processes and systems
  • 9. Lessons Learned • Good project preparation and communications with project teams • Alignment with local teams in countries • Internal local experts as well as ADP local experts with knowledge about systems and regulations • Sufficient resources available locally not just globally to roll out systems • Checks along the way to see if objectives are on track • TIME!
  • 10. “The road to success is always under construction” BE PASSIONATE BE OPEN SET THE PACE BE RELIABLE KEEP IT SIMPLE