Overview
Company Profile Service Offering Leading provider of technical, business process, and IT staffing solutions Diverse service portfolio and broad client base Core business complemented by permanent recruiting and placement, managed project solutions, and process outsourcing Size/Presence Built on more than 36 years of experience  Approximately 800 staff employees and over 5,000 consultants 52 offices across the United States with offices in Puerto Rico, Canada and U.K. Branch office structure coordinated by a strategic account management organization “ deliver big”, “act small” Technology stacks supported by distinct, dedicated practices More than 1,100 customers with significant coverage of Fortune 500 Financial Background Public company (NASDAQ: CITP) Financial stability: $727.1M in 2008 revenue
Broad Geographic Footprint
Financial Stability Solid financial fundamentals Nearly $730 million in revenues Cash flow positive Efficient use of capital Minimal debt usage  (1.1x times EBITDA as of Q4 08) Debt facilities ample to support continued growth Publicly traded company Traded on NASDAQ – CITP Undergo annual audits Full visibility into company through regulatory reporting Solid internal controls  (compliant with Sarbanes Oxley Sec. 404 requirements) EPS by year: Revenues by year (in millions):
Success Built on Relationships Representative Clients Manufacturing Nike, 15 yrs 3M, 15 yrs Kraft Foods, 14 yrs Procter & Gamble, 12 yrs Pillsbury, 12 yrs Boeing, 7 yrs Toyota, 4 yrs Professional Services AT&T, 9 yrs Deloitte & Touche, 7 yrs Accenture, 6 yrs KPMG, 5 yrs Technology IBM, 18 yrs Unisys, 15 yrs EDS, 10 yrs Cisco Systems, 11 yrs Verisign, 5 yrs Hewlett Packard, 3 yrs Energy ExxonMobil, 17 yrs Mirant, 8 yrs PacifiCorp, 5 yrs Duke Energy, 3 yrs Healthcare/Medical McKesson, 12 yrs CareFirst, 10 yrs Highmark, 10 yrs Kaiser Permanente, 10 yrs United Healthcare, 10 yrs Express Scripts, 9 yrs Blue Cross Blue Shield Assoc., 10 yrs Providence Health, 8 yrs Retail Circuit City, 11 yrs Starbucks, 8 yrs TJX Companies, 7 yrs Home Depot, 5 yrs The Limited, 4 yrs eBay, 4 yrs Autotrader.com, 1 yr Transportation United Airlines, 10 yrs Eagle Global Logistics, 4 yrs Federal Express, 6 yrs Media/Entertainment Disney, 3 yrs Getty Images, 3 yrs Discovery, 4 yrs Telecommunications BellSouth, 18 yrs Verizon, 16 yrs AT&T/Cingular, 15 yrs XO Communications, 5 yrs Government State of California, 16 yrs State of Georgia, 12 yrs State of Texas, 11 yrs State of New York, 8 yrs Financial Services Charles Schwab,16 yrs Bank of America, 10 yrs Allstate, 9 yrs Edward Jones, 12 yrs AIG, 6 yrs Wells Fargo, 6 yrs Citigroup, 2 yrs Life Sciences/Pharmaceutical Pfizer, 19 yrs Abbott Laboratories, 10 yrs Johnson & Johnson, 6 yrs Amgen, 5 yrs Beckman Coulter, 5 yrs Genentech, 4 yrs AmerisourceBergen, 4 yrs AstraZeneca, 3 yrs
Suite of Complementary Services MANAGED SOLUTIONS   Development Solutions Infrastructure & Data Solutions Business Intelligence Analytics (dedicated Clinical and SAS) ERP (dedicated SAP Practice) Content Lifecycle Management 7 offsite development centers Development/Support Testing   IT STAFFING SOLUTIONS Rapidly deliver qualified consultants and project managers Short-term and long-term IT staffing services on-site across entire IT infrastructure Recruitment and Permanent Placement ©COMSYS. ALL RIGHTS RESERVED PROCESS SOLUTIONS  Integrated Resource Fulfillment (IRF) Vendor Management Services (VMS) Managed Service Provider (MSP) Services Procurement Management (SPM) Recruitment Process Outsourcing (RPO) HR Consulting (HRO) Vendor Sunset (management of non-preferred vendor resources) Software as a Service (automation supporting VMS, SPM, and RPO) Managed Service Provider (MSP) for the content lifecycle  Services Procurement Management (SPM) for the content lifecycle
Recruiting and Retention
Proven Recruiting Model
Phase III Recruiter conducts: In-person interview Extensive reference check Extensive work history review  Chronological detail, gaps  Technical experience Irrelevant work history Short assignments  Phase IV Technical Screening Program  Recruiter utilizes current consultants/Managed Solutions SMEs who are proven within the specific skill-sets to handle technical screenings as well as offer a domain specific screening layer Recruiter utilizes Brainbench for technical testing as required by client More than 250 IT tests on Internet Real-time test results allows skills to be assessed quickly Phase I  Recruiter: Pre-qualifies potential consultants Breaks down skill set Phase II Recruiter determines if consultant and the job requirement match: Candidate’s reasons for the current job search Career goals and professional interests Reviews job requirement with consultant Screen the consultant utilizing  pre-developed, pre-qualifying skill  set questionnaires Four-Phase Screening ©COMSYS. ALL RIGHTS RESERVED
National Fulfillment Organization Comprised of distinct internal and external groups including: National Requisition Management Team:  Point of Contact for Strategic accounts requiring internal requirement management support. National Fulfillment Recruiting Team:  Dedicated recruiting support to select Strategic Accounts. National Recruiting Center (NRC):  Virtual recruiting bench for COMSYS branch offices and serves as a recruiting SWAT team.
Consultant Retention COMSYS developed a comprehensive retention program to: combat threats in a tightening market complement consultant compensation COMSYS commits to a high touch, high service culture for our consultants to create an ‘Employer of Choice’ environment. Field Consultant Services Mangers Consultant retention strategy and activities Consultant Remarketing efforts Consultant Communication Training and Career Path Development Administrative support Consultant Local Newsletters Centralized Consultant Care Call Center Welcome calls to all consultants 30, 90, 180 day satisfaction call to all consultants Birthday e-cards sent to all consultants End of assignment interviews with all consultants
Retention Programs IT Project Diversity  – Wide variety of companies, industries and IT engagements Competitive Salary  – We know the pay for markets by skill and experience  Enhanced Benefits  – Comprehensive benefit plans  Extensive  training and development  –  Skillport  e-learning platform and online access to  Books24X7 Award & Recognition  – Recognizing consultants for outstanding achievement, initiative, and contributions. Unique  intranet  presence for consultants, including Building Blocks for Success Robust  remarketing program  that uses technology and a proven process to redeploy consultants into other client projects at the conclusion of their assignment.
COMSYS Approach and  Quality Commitment
COMSYS Solution Tailored service levels and delivery standards built around known requirements and joint discovery aligned with client objectives and contractual requirements Delivery framework and resources aligned with: geography utilization  skill/domain expertise requirements Custom processes and procedures formal client-specific on-boarding/off-boarding orientation to client operating environment and culture client contractual and process compliance points Cohesive program across geographies and business units COMSYS Strategic Accounts Team ensures consistent application and adherence to procedure accountability – to executive level visibility into activity, performance, and spend – across program
Accountability COMSYS understands the importance of: Developing a clear understanding of mutual expectations and requirements Establishing measurable goals and objectives and associated SLAs Committing to meet expectations and deliver on requirements Quarterly Scorecards Ongoing feedback and corrective action
Process Improvement COMSYS regularly reviews, audits, and improves our business processes and methods.  COMSYS regularly fine-tunes our techniques, staff, policies, procedures, and corporate goals to provide our clients with the best resources and solutions available.  COMSYS five process goals are incorporated in our business processes and operating strategies: Create a Positive Environment Identify Process Objectives Identify Measurement Characteristics Manage Process Variation Continually Improve the Process
Satisfaction Guarantee Our clients may request replacement of a COMSYS consultant for any reason during the first two contract weeks. COMSYS will: not bill for the consultant’s time. promptly locate a suitable replacement.  Guarantee applies to all assignments.
Why COMSYS?
We can deliver results… Financial stability & geographic footprint Full spectrum IT resources and solutions Blue chip client track record and experience Our High Touch High Quality approach to IT staffing Offers clients and candidates the ultimate in one-to-one service  We are specialists – we focus on the top talent our clients want We deal with the “end users” of our candidates and our solutions We “speak the language” of experts – the clients and candidates we serve. World class recruiting model and resources We stand out in our drive and ability to  “deliver big” and “act small”
Core Values Philosophy Build a team environment, provide clear and concise goals and provide consistent feedback.  Respect employees, believe in our people, and treat employees as the solution, not the problem.  Integrity… Simply keep our commitments.  Uncompromising commitment to customer service  Expectations Highest integrity in all dealings with customers, consultants and fellow employees.  Do the right things right. Think before we act so that our efforts and our commitments are focused where they count most.  Focus on quality and continuous improvement  Never try to cover mistakes. Admit mistakes and learn from them. Remember, mistakes are one of the best ways to learn. We fail only if we don’t learn from our mistakes.  Have fun…  Be passionate about your job… Celebrate the success
Thank you… Kasey Compton Account Manager P: 310-706-4116 [email_address]

Comsys Staffing Solutions Overview

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  • 2.
    Company Profile ServiceOffering Leading provider of technical, business process, and IT staffing solutions Diverse service portfolio and broad client base Core business complemented by permanent recruiting and placement, managed project solutions, and process outsourcing Size/Presence Built on more than 36 years of experience Approximately 800 staff employees and over 5,000 consultants 52 offices across the United States with offices in Puerto Rico, Canada and U.K. Branch office structure coordinated by a strategic account management organization “ deliver big”, “act small” Technology stacks supported by distinct, dedicated practices More than 1,100 customers with significant coverage of Fortune 500 Financial Background Public company (NASDAQ: CITP) Financial stability: $727.1M in 2008 revenue
  • 3.
  • 4.
    Financial Stability Solidfinancial fundamentals Nearly $730 million in revenues Cash flow positive Efficient use of capital Minimal debt usage (1.1x times EBITDA as of Q4 08) Debt facilities ample to support continued growth Publicly traded company Traded on NASDAQ – CITP Undergo annual audits Full visibility into company through regulatory reporting Solid internal controls (compliant with Sarbanes Oxley Sec. 404 requirements) EPS by year: Revenues by year (in millions):
  • 5.
    Success Built onRelationships Representative Clients Manufacturing Nike, 15 yrs 3M, 15 yrs Kraft Foods, 14 yrs Procter & Gamble, 12 yrs Pillsbury, 12 yrs Boeing, 7 yrs Toyota, 4 yrs Professional Services AT&T, 9 yrs Deloitte & Touche, 7 yrs Accenture, 6 yrs KPMG, 5 yrs Technology IBM, 18 yrs Unisys, 15 yrs EDS, 10 yrs Cisco Systems, 11 yrs Verisign, 5 yrs Hewlett Packard, 3 yrs Energy ExxonMobil, 17 yrs Mirant, 8 yrs PacifiCorp, 5 yrs Duke Energy, 3 yrs Healthcare/Medical McKesson, 12 yrs CareFirst, 10 yrs Highmark, 10 yrs Kaiser Permanente, 10 yrs United Healthcare, 10 yrs Express Scripts, 9 yrs Blue Cross Blue Shield Assoc., 10 yrs Providence Health, 8 yrs Retail Circuit City, 11 yrs Starbucks, 8 yrs TJX Companies, 7 yrs Home Depot, 5 yrs The Limited, 4 yrs eBay, 4 yrs Autotrader.com, 1 yr Transportation United Airlines, 10 yrs Eagle Global Logistics, 4 yrs Federal Express, 6 yrs Media/Entertainment Disney, 3 yrs Getty Images, 3 yrs Discovery, 4 yrs Telecommunications BellSouth, 18 yrs Verizon, 16 yrs AT&T/Cingular, 15 yrs XO Communications, 5 yrs Government State of California, 16 yrs State of Georgia, 12 yrs State of Texas, 11 yrs State of New York, 8 yrs Financial Services Charles Schwab,16 yrs Bank of America, 10 yrs Allstate, 9 yrs Edward Jones, 12 yrs AIG, 6 yrs Wells Fargo, 6 yrs Citigroup, 2 yrs Life Sciences/Pharmaceutical Pfizer, 19 yrs Abbott Laboratories, 10 yrs Johnson & Johnson, 6 yrs Amgen, 5 yrs Beckman Coulter, 5 yrs Genentech, 4 yrs AmerisourceBergen, 4 yrs AstraZeneca, 3 yrs
  • 6.
    Suite of ComplementaryServices MANAGED SOLUTIONS Development Solutions Infrastructure & Data Solutions Business Intelligence Analytics (dedicated Clinical and SAS) ERP (dedicated SAP Practice) Content Lifecycle Management 7 offsite development centers Development/Support Testing IT STAFFING SOLUTIONS Rapidly deliver qualified consultants and project managers Short-term and long-term IT staffing services on-site across entire IT infrastructure Recruitment and Permanent Placement ©COMSYS. ALL RIGHTS RESERVED PROCESS SOLUTIONS Integrated Resource Fulfillment (IRF) Vendor Management Services (VMS) Managed Service Provider (MSP) Services Procurement Management (SPM) Recruitment Process Outsourcing (RPO) HR Consulting (HRO) Vendor Sunset (management of non-preferred vendor resources) Software as a Service (automation supporting VMS, SPM, and RPO) Managed Service Provider (MSP) for the content lifecycle Services Procurement Management (SPM) for the content lifecycle
  • 7.
  • 8.
  • 9.
    Phase III Recruiterconducts: In-person interview Extensive reference check Extensive work history review Chronological detail, gaps Technical experience Irrelevant work history Short assignments Phase IV Technical Screening Program Recruiter utilizes current consultants/Managed Solutions SMEs who are proven within the specific skill-sets to handle technical screenings as well as offer a domain specific screening layer Recruiter utilizes Brainbench for technical testing as required by client More than 250 IT tests on Internet Real-time test results allows skills to be assessed quickly Phase I Recruiter: Pre-qualifies potential consultants Breaks down skill set Phase II Recruiter determines if consultant and the job requirement match: Candidate’s reasons for the current job search Career goals and professional interests Reviews job requirement with consultant Screen the consultant utilizing pre-developed, pre-qualifying skill set questionnaires Four-Phase Screening ©COMSYS. ALL RIGHTS RESERVED
  • 10.
    National Fulfillment OrganizationComprised of distinct internal and external groups including: National Requisition Management Team: Point of Contact for Strategic accounts requiring internal requirement management support. National Fulfillment Recruiting Team: Dedicated recruiting support to select Strategic Accounts. National Recruiting Center (NRC): Virtual recruiting bench for COMSYS branch offices and serves as a recruiting SWAT team.
  • 11.
    Consultant Retention COMSYSdeveloped a comprehensive retention program to: combat threats in a tightening market complement consultant compensation COMSYS commits to a high touch, high service culture for our consultants to create an ‘Employer of Choice’ environment. Field Consultant Services Mangers Consultant retention strategy and activities Consultant Remarketing efforts Consultant Communication Training and Career Path Development Administrative support Consultant Local Newsletters Centralized Consultant Care Call Center Welcome calls to all consultants 30, 90, 180 day satisfaction call to all consultants Birthday e-cards sent to all consultants End of assignment interviews with all consultants
  • 12.
    Retention Programs ITProject Diversity – Wide variety of companies, industries and IT engagements Competitive Salary – We know the pay for markets by skill and experience Enhanced Benefits – Comprehensive benefit plans Extensive training and development – Skillport e-learning platform and online access to Books24X7 Award & Recognition – Recognizing consultants for outstanding achievement, initiative, and contributions. Unique intranet presence for consultants, including Building Blocks for Success Robust remarketing program that uses technology and a proven process to redeploy consultants into other client projects at the conclusion of their assignment.
  • 13.
    COMSYS Approach and Quality Commitment
  • 14.
    COMSYS Solution Tailoredservice levels and delivery standards built around known requirements and joint discovery aligned with client objectives and contractual requirements Delivery framework and resources aligned with: geography utilization skill/domain expertise requirements Custom processes and procedures formal client-specific on-boarding/off-boarding orientation to client operating environment and culture client contractual and process compliance points Cohesive program across geographies and business units COMSYS Strategic Accounts Team ensures consistent application and adherence to procedure accountability – to executive level visibility into activity, performance, and spend – across program
  • 15.
    Accountability COMSYS understandsthe importance of: Developing a clear understanding of mutual expectations and requirements Establishing measurable goals and objectives and associated SLAs Committing to meet expectations and deliver on requirements Quarterly Scorecards Ongoing feedback and corrective action
  • 16.
    Process Improvement COMSYSregularly reviews, audits, and improves our business processes and methods. COMSYS regularly fine-tunes our techniques, staff, policies, procedures, and corporate goals to provide our clients with the best resources and solutions available. COMSYS five process goals are incorporated in our business processes and operating strategies: Create a Positive Environment Identify Process Objectives Identify Measurement Characteristics Manage Process Variation Continually Improve the Process
  • 17.
    Satisfaction Guarantee Ourclients may request replacement of a COMSYS consultant for any reason during the first two contract weeks. COMSYS will: not bill for the consultant’s time. promptly locate a suitable replacement. Guarantee applies to all assignments.
  • 18.
  • 19.
    We can deliverresults… Financial stability & geographic footprint Full spectrum IT resources and solutions Blue chip client track record and experience Our High Touch High Quality approach to IT staffing Offers clients and candidates the ultimate in one-to-one service We are specialists – we focus on the top talent our clients want We deal with the “end users” of our candidates and our solutions We “speak the language” of experts – the clients and candidates we serve. World class recruiting model and resources We stand out in our drive and ability to “deliver big” and “act small”
  • 20.
    Core Values PhilosophyBuild a team environment, provide clear and concise goals and provide consistent feedback. Respect employees, believe in our people, and treat employees as the solution, not the problem. Integrity… Simply keep our commitments. Uncompromising commitment to customer service Expectations Highest integrity in all dealings with customers, consultants and fellow employees. Do the right things right. Think before we act so that our efforts and our commitments are focused where they count most. Focus on quality and continuous improvement Never try to cover mistakes. Admit mistakes and learn from them. Remember, mistakes are one of the best ways to learn. We fail only if we don’t learn from our mistakes. Have fun…  Be passionate about your job… Celebrate the success
  • 21.
    Thank you… KaseyCompton Account Manager P: 310-706-4116 [email_address]