The document outlines a company's journey to optimize their HR shared services through standardizing processes, improving data integrity, and modernizing technology. It details how they consolidated from 43 vendors and 47 contracts down to one global provider, centralized payroll and HR processes across four regions, and reduced headcount by 50 while saving over $3 million annually. It concludes by outlining their next steps to continue refining processes and transitioning to a support model.

1. A Journey
To Shared Services:
Optimizing People,
Processes and Technology
Julie Jones
VP Global HR
Shared Services
Sue Murphy
Senior Manager
HR Information
Services

2. 1938 $2.4B
10,000+Founded in
Headquartered in Pittsburgh,
Pennsylvania
Revenue
in Fiscal Year 2018
Employees in
39Countries
OUR JOURNEY RESULT
S
KEY TAKEAWAYSABOUT WHERE WE WERE WHAT’S NEXT

3. “We knew there were
rough waters ahead.”
43 Vendors
47 Contracts
53 Processes
Outdated Time Systems Local Providers Lacked Consistent
Process or Ownership
OUR JOURNEY RESULTS KEY TAKEAWAYSABOUT WHERE WE WERE WHAT’S NEXT

4. STANDARDIZE PAYROLL
SERVICE DELIVERY VIA
SHARED SERVICE CENTERS
IMPROVE DATA INTEGRITY
MODERNIZE & IMPROVE EFFICIENCY
VIA TECHNOLOGY & OUTSOURCING
HR Doing Administrative Tasks
Dual Data Entry
Poor Global Data Visibility
Technology Can’t Support
Shared Service Model
ACTION PLANCHALLENGE
OUR JOURNEY RESULTS KEY TAKEAWAYSABOUT WHEREWE WERE WHAT’S NEXT

5. STANDARDIZE PAYROLL
SERVICE DELIVERY VIA
SHARED SERVICE CENTERS
IMPROVE DATA INTEGRITY
MODERNIZE & IMPROVE EFFICIENCY
VIA TECHNOLOGY & OUTSOURCING
HR Doing Administrative Tasks
Dual Data Entry
Poor Global Data Visibility
Technology Can’t Support
Shared Service Model
ACTION PLANCHALLENGE
OUR JOURNEY RESULT
S
KEY TAKEAWAYSABOUT WHERE WE WERE WHAT’S NEXT

6. STANDARDIZE PAYROLL
IMPROVE DATA INTEGRITY
MODERNIZE & IMPROVE EFFICIENCY
VIA TECHNOLOGY & OUTSOURCING
Dual Data Entry
Poor Global Data Visibility
Technology Can’t Support
Shared Service Model
ACTION PLANCHALLENGE
SERVICE DELIVERY VIA
SHARED SERVICE CENTERS
HR Doing Administrative Tasks
OUR JOURNEY RESULT
S
KEY TAKEAWAYSABOUT WHERE WE WERE WHAT’S NEXT

7. STANDARDIZE PAYROLL
MODERNIZE & IMPROVE EFFICIENCY
VIA TECHNOLOGY & OUTSOURCING
Dual Data Entry
Technology Can’t Support
Shared Service Model
ACTION PLANCHALLENGE
SERVICE DELIVERY VIA
SHARED SERVICE CENTERS
HR Doing Administrative Tasks
IMPROVE DATA INTEGRITYPoor Global Data Visibility
OUR JOURNEY RESULT
S
KEY TAKEAWAYSABOUT WHERE WE WERE WHAT’S NEXT

8. PAYROLL
TIME
FISCAL YEAR 2017
SECOND HALF
FISCAL YEAR 2017
FIRST HALF
FISCAL YEAR 2016
SECOND HALF
SUCCESS
FACTORS
OUTSOURCING
INTEGRATION
HR CASE
MANAGEMENT
18 MONTH JOURNEY
4 COUNTRIES
20 COUNTRIES 8 COUNTRIES 10 COUNTRIES
AMERICAS ASIA
ONBOARDING
RECRUITING
COMPENSATION
WORKFORCE
ANALYTICS
US BENEFITS
US PENSION
RECRUITING
UK PENSION
INDIA BENEFITS
2 COUNTRIES /
45% OF THE POPULATION
4 COUNTRIES /
+40% OF THE POPULATION
EMPLOYEE
CENTRAL
EMEA
OUR JOURNEY RESULT
S
KEY TAKEAWAYSABOUT WHERE WE WERE WHAT’S NEXT

9. AMERICAS
ASIA-PACIFIC
EMEA
INDIA
Countries Supported from Centralized Approach 2016
(0/19 countries)
(1/7 countries)
(1/12 countries)
(1/1 countries)
ESTABLISHING OUR SERVICE DELIVERY MODEL
OUR JOURNEY RESULTS KEY TAKEAWAYSABOUT WHEREWE WERE WHAT’S NEXT

10. AMERICAS
ASIA-PACIFIC
EMEA
INDIA
Countries Supported from Regional Centers Today
(15/19 countries)
(3/7 countries)
(12/12 countries)
(1/1 countries)
ESTABLISHING OUR SERVICE DELIVERY MODEL
95% DIRECT INTEGRATION
INTEGRATION DRIVES DATA INTEGRITY
OUR JOURNEY RESULTS KEY TAKEAWAYSABOUT WHEREWE WERE WHAT’S NEXT

11. REDUCED COST PER SERVICE
$3M+ANNUAL SAVINGS
ESTABLISH SERVICE DELIVERY MODELSAVINGS
REDUCED HEADCOUNT BY 50CONSOLIDATION
OUR RESULTS
43 1
OUR JOURNEY RESULT
S
KEY TAKEAWAYSABOUT WHERE WE WERE WHAT’S NEXT

12. PAYROLL AND
TIME
DEDICATED
RESOURCES
Concurrent Integration of Centralize and Document Plan for More
is Key
ALL PROCESSES
Prior to Implementing Change
Have a
CHANGE
MANAGEMENT
Strategy
OUR JOURNEY RESULT
S
KEY TAKEAWAYSABOUT WHERE WE WERE WHAT’S NEXT

13. ADDITIONAL
COST SAVINGS
OUR JOURNEY RESULT
S
KEY TAKEAWAYSABOUT WHERE WE WERE WHAT’S NEXT

14. GERMAN TIME AND
PENSION
OUR JOURNEY RESULT
S
KEY TAKEAWAYSABOUT WHERE WE WERE WHAT’S NEXT

15. REFINE AUDIT PROCESS
OUR JOURNEY RESULT
S
KEY TAKEAWAYSABOUT WHERE WE WERE WHAT’S NEXT

16. BUILD HR
KNOWLEDGE CENTER
OUR JOURNEY RESULT
S
KEY TAKEAWAYSABOUT WHERE WE WERE WHAT’S NEXT

17. TRANSITION TO
SUPPORT CENTERS
OUR JOURNEY RESULT
S
KEY TAKEAWAYSABOUT WHERE WE WERE WHAT’S NEXT

18. OPTIMIZE REGIONAL
CENTERS
OUR JOURNEY RESULT
S
KEY TAKEAWAYSABOUT WHERE WE WERE WHAT’S NEXT