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Driving Insight, Expertise
and Innovation
Stuart Sackman
Corporate VP & General Manager,
ADP Multinational Services
© Copyright 2015 ADP, LLC.
Agenda
• Challenges you are facing
• Investments in insight, expertise and innovation
• Sneak peek into the future
© Copyright 2015 ADP, LLC.
For 25 Years, HR has Heard: “It’s time to be more
strategic”
© Copyright 2015 ADP, LLC.
1990
2009
2011
1999
2005
2015
Rising Expectations: More Value at a Lower Cost
© Copyright 2015 ADP, LLC.
CEOs NEED HR
TO HELP
DRIVE…
Shareholder Value
Innovation
Sales Growth
Service Excellence
EXPERTISE NOW
REQUIRED IN…
Analytics
Operations
Employment Branding
Workforce Planning
INSIGHTS ARE
IMPACTED BY…
Disconnected systems
Global compliance challenges
Lack of quality talent info
ALL ON A GLOBAL BASIS
So…How Do You Elevate Your Impact?
© Copyright 2015 ADP, LLC.
Technology is Not Enough.
We Have Navigated Your Challenges Before
© Copyright 2015 ADP, LLC.
50
Million
Employees
100+
countries
66
Years
VIRTUALLY EVERY INDUSTRY, EVERY SIZE AND EVERY CORNER OF THE GLOBE
Expanding Managed Services
• Reconciliation
• Proactive data auditing
• Process review
• Enhanced client collaboration
© Copyright 2015 ADP, LLC.
ADP Prague Service Center
Compliance: Software Versus Service
• Many software vendors will help
“configure” your way toward
compliance
• ADP goes beyond this today
• Adding Global Compliance
Center of Excellence
© Copyright 2015 ADP, LLC.
Investing in Global Recruiting (RPO) Expertise
© Copyright 2015 ADP, LLC.
Who you hire and how you handle
them has a critical impact on your
organization’s well-being
• Expanded Recruitment Process
Outsourcing (RPO) services to EMEA
and LATAM
• Service Centers in Argentina, Czech
Republic, UK, India and the Philippines
Elevating the Service Experience
• Strategic Client Partners
• Peer to Peer Connections
“The Bridge”
• Improving back end
infrastructure
© Copyright 2015 ADP, LLC.
GlobalView HCM: SuccessFactors Partnership
• Elevating talent management solution
with ADP’s proven service and
expertise
• Delivers one integrated global HCM
solution beyond technology alone
• Improves your ability to strategically
address talent management
challenges
• New joint clients in financial services,
retail, tech sector and media
© Copyright 2015 ADP, LLC.
Driving Insight, Expertise
and Innovation
Anna Carsen
VP, Product Management, ADP
12© Copyright 2015 ADP, LLC.
The Importance of Innovation
13© Copyright 2015 ADP, LLC.
“36% [of CEOs] believe product and
service innovation offers their main
opportunity for growth this year.”
-- PWC’s 17th Annual Global CEO Survey
36%
PIONEERING the
“CLOUD”
First payroll
Internet upload
TRENDING…
© Copyright 2015 ADP, LLC.
2000
2012
2013
2006
2009
20141998
INNOVATION IN TECHNOLOGY, SERVICE AND OPERATIONS
HARNESSING
BIG DATA
National
Employment
Report Introduced
GOING GLOBAL:
First Multi-country
Payroll Offering
GOING MOBILE
Users manage
Payroll Anytime,
Anywhere
OPENING APIs
ADP Marketplace
Debuts
Innovation at Scale
Goals for ADP’s Innovation Labs
• Create a design-driven culture
• Define a repeatable, scalable design process
• Design a new User Experience
• Deliver first product within a year
15© Copyright 2015 ADP, LLC.
We are here, in the heart of silicon alley…and we’re in good company.
Sourcing and Securing Talent
Multiple
Interviews with
Stakeholders
Group
Calibration
Offer
Decisions
Finance
Approvals
Offer
Presentations
TUESDAY
8000+ candidates approached
1200+ phone interviews
The Who
410 CANDIDATES INTERVIEWED.
27 Interview Days
110 OFFERS. 100 ACCEPTANCES.
27 Interview Days
Agencies / Consultancies
Large Companies
Where is Everyone From?
Dot Coms / Technology
Media
consumer grade + intuitive + visual + engagingUX/UI
Surface what
matters, sooner
Visuals > Text Progressive
Disclosure
Repetition Is
Bad Bad
Content Becomes
Navigation
Private and Confidential
Analytics: High Demand. Limited Insights
Only 15% of senior business leaders have changed a business
decision in response to HR analytics over the past year*
15%
86%
86% of companies do not have any analytics capabilities
in HR**
*Source: CHRO Quarterly First Quarter 2015
**Source: Deloitte 2014 Human Capital trends Survey
Private and Confidential
Analytics: From Reporting to Answering Questions
• Where are our most successful
employees found?
• Are our ratings calibrated properly
across the organization?
• What key positions do not have
successors?
• What is “normal” for my peer
organizations?
• Are we compensating the right
people properly?
• Are we measuring the right
performance metrics?
26© Copyright 2015 ADP, LLC.
28© Copyright 2015 ADP, LLC.
29© Copyright 2015 ADP, LLC.
This one cuts off at the bottom and is a bit
Grainy. Can you reshoot optimized for 16x9?
Announcing ADP Marketplace
• Extend the value of your HCM
investments
• Gain more value from your
workforce data
30© Copyright 2015 ADP, LLC.
Viral Global Innovation
• Lab has been catalyst for organic
change
• Launching Codefest projects to
foster ideation across teams, BUs
and continents
• Employees are empowered and
engaged
31© Copyright 2015 ADP, LLC.
#adphcm

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ADP ReThink Global HCM 2015: Driving Innovation, Expertise and Insight

  • 1. Driving Insight, Expertise and Innovation Stuart Sackman Corporate VP & General Manager, ADP Multinational Services © Copyright 2015 ADP, LLC.
  • 2. Agenda • Challenges you are facing • Investments in insight, expertise and innovation • Sneak peek into the future © Copyright 2015 ADP, LLC.
  • 3. For 25 Years, HR has Heard: “It’s time to be more strategic” © Copyright 2015 ADP, LLC. 1990 2009 2011 1999 2005 2015
  • 4. Rising Expectations: More Value at a Lower Cost © Copyright 2015 ADP, LLC. CEOs NEED HR TO HELP DRIVE… Shareholder Value Innovation Sales Growth Service Excellence EXPERTISE NOW REQUIRED IN… Analytics Operations Employment Branding Workforce Planning INSIGHTS ARE IMPACTED BY… Disconnected systems Global compliance challenges Lack of quality talent info ALL ON A GLOBAL BASIS
  • 5. So…How Do You Elevate Your Impact? © Copyright 2015 ADP, LLC. Technology is Not Enough.
  • 6. We Have Navigated Your Challenges Before © Copyright 2015 ADP, LLC. 50 Million Employees 100+ countries 66 Years VIRTUALLY EVERY INDUSTRY, EVERY SIZE AND EVERY CORNER OF THE GLOBE
  • 7. Expanding Managed Services • Reconciliation • Proactive data auditing • Process review • Enhanced client collaboration © Copyright 2015 ADP, LLC. ADP Prague Service Center
  • 8. Compliance: Software Versus Service • Many software vendors will help “configure” your way toward compliance • ADP goes beyond this today • Adding Global Compliance Center of Excellence © Copyright 2015 ADP, LLC.
  • 9. Investing in Global Recruiting (RPO) Expertise © Copyright 2015 ADP, LLC. Who you hire and how you handle them has a critical impact on your organization’s well-being • Expanded Recruitment Process Outsourcing (RPO) services to EMEA and LATAM • Service Centers in Argentina, Czech Republic, UK, India and the Philippines
  • 10. Elevating the Service Experience • Strategic Client Partners • Peer to Peer Connections “The Bridge” • Improving back end infrastructure © Copyright 2015 ADP, LLC.
  • 11. GlobalView HCM: SuccessFactors Partnership • Elevating talent management solution with ADP’s proven service and expertise • Delivers one integrated global HCM solution beyond technology alone • Improves your ability to strategically address talent management challenges • New joint clients in financial services, retail, tech sector and media © Copyright 2015 ADP, LLC.
  • 12. Driving Insight, Expertise and Innovation Anna Carsen VP, Product Management, ADP 12© Copyright 2015 ADP, LLC.
  • 13. The Importance of Innovation 13© Copyright 2015 ADP, LLC. “36% [of CEOs] believe product and service innovation offers their main opportunity for growth this year.” -- PWC’s 17th Annual Global CEO Survey 36%
  • 14. PIONEERING the “CLOUD” First payroll Internet upload TRENDING… © Copyright 2015 ADP, LLC. 2000 2012 2013 2006 2009 20141998 INNOVATION IN TECHNOLOGY, SERVICE AND OPERATIONS HARNESSING BIG DATA National Employment Report Introduced GOING GLOBAL: First Multi-country Payroll Offering GOING MOBILE Users manage Payroll Anytime, Anywhere OPENING APIs ADP Marketplace Debuts
  • 15. Innovation at Scale Goals for ADP’s Innovation Labs • Create a design-driven culture • Define a repeatable, scalable design process • Design a new User Experience • Deliver first product within a year 15© Copyright 2015 ADP, LLC.
  • 16. We are here, in the heart of silicon alley…and we’re in good company.
  • 17. Sourcing and Securing Talent Multiple Interviews with Stakeholders Group Calibration Offer Decisions Finance Approvals Offer Presentations TUESDAY
  • 18. 8000+ candidates approached 1200+ phone interviews The Who
  • 20. 110 OFFERS. 100 ACCEPTANCES. 27 Interview Days
  • 21. Agencies / Consultancies Large Companies Where is Everyone From? Dot Coms / Technology Media
  • 22. consumer grade + intuitive + visual + engagingUX/UI Surface what matters, sooner Visuals > Text Progressive Disclosure Repetition Is Bad Bad Content Becomes Navigation
  • 23. Private and Confidential Analytics: High Demand. Limited Insights Only 15% of senior business leaders have changed a business decision in response to HR analytics over the past year* 15% 86% 86% of companies do not have any analytics capabilities in HR** *Source: CHRO Quarterly First Quarter 2015 **Source: Deloitte 2014 Human Capital trends Survey
  • 24. Private and Confidential Analytics: From Reporting to Answering Questions • Where are our most successful employees found? • Are our ratings calibrated properly across the organization? • What key positions do not have successors? • What is “normal” for my peer organizations? • Are we compensating the right people properly? • Are we measuring the right performance metrics?
  • 25. 26© Copyright 2015 ADP, LLC.
  • 26. 28© Copyright 2015 ADP, LLC.
  • 27. 29© Copyright 2015 ADP, LLC. This one cuts off at the bottom and is a bit Grainy. Can you reshoot optimized for 16x9?
  • 28. Announcing ADP Marketplace • Extend the value of your HCM investments • Gain more value from your workforce data 30© Copyright 2015 ADP, LLC.
  • 29. Viral Global Innovation • Lab has been catalyst for organic change • Launching Codefest projects to foster ideation across teams, BUs and continents • Employees are empowered and engaged 31© Copyright 2015 ADP, LLC.