Enterprise collaboration can accelerate building high performing organizations. There are three paradigms of collaboration - historic (directive-driven and short term), conventional (meets needs but incremental value), and contemporary (self-interested but creates new value). Key characteristics of high performing organizations include shared vision, culture of sharing, responsiveness to change, leadership empowerment, and clear communication. Collaboration enables these high performance themes by connecting people, sharing knowledge, engagement, and continuous learning. Barriers to collaboration within enterprises include a lack of unified platforms and governance. A practical strategic framework is needed to implement collaboration successfully and build a learning organization.

1. Enterprise Collaboration accelerates building a
‘High Performing Organization’
Saroj Tiwary & Mukund Narasimhan
Collaboration Advisory Services

2. The Shifting Paradigm…..
Historic Conventional Contemporary
• Driven by directives • Meets a business need, • Driven by self interest
• Value unlikely to accrue to often driven by directives • Committed all parties
people involved • Value often incremental • Creates new values
• Often focused on one- • Value accrual to one part or • Value accrues to each party
time short term goals neither • Requires high degree of
• Trust not key to • Requires medium level of trust
success trust
Co-Ordination Co-Operation Collaboration
 Meeting room Whiteboard
 Fax

 Wikis
 Discussion Board
 Blogs
 Telephone
 Presentation Tools
 Forums
 Email
 RIA
 Water cooler conversation
 Podcasts

3. Characteristics of ‘High Performing Organisations’
Self efficacy and growth
Collective efficacy and growth
Culture of sharing
Responsive to change
A shared vision
Fostering innovation
Leadership drive & empowerment
High degree of involvement
Clear and effective communication
Ongoing learning

4. Collaboration is key to ‘High Performing Organizations’
Collaboration enablers High performance themes
Culture of ‘We’
Self efficacy and growth
Finding things Collective efficacy and growth
Connecting with people Culture of sharing
Responsive to change
Adding & sharing knowledge
A shared vision
My work, trainings, Fostering innovation
achievements
Leadership drive & empowerment
Company Recognition &
Rewards High degree of involvement
Getting company updates Clear and effective communication
Ongoing learning
Engaging with the company

5. There are conceptual blocks for Collaboration within the
enterprise
5
Unified Employee Gateway – Strategic Intranet platform
Collaboration Core Collaboration Peripherals
1 2 3 4
Content Centric Communication Content
Means Search
Centric Means Management
6
Governance, Security, Adoption and Continuous Improvement Program

6. Capabilities at each level of the enterprise converge to enable
high performance themes
Hierarchy Strategic Strategic
Capability imperatives
direction alignment
Mission, Strategic Direction About Us Who's who
Group Vision & Values Communities Performance &Culture Benefits
Announcements Performance &Culture
Industry Feeds
Cluster Knowledge Sharing
News/Updates Policies Collaboration
Company to Employee
Rewards & Recognition
Employee to Company
Company Feeds Engage
Company ‘1’ Who's who
Inter-division
News/Updates Forms & Policies Collaboration Announcements
Adding & Sharing Templates Intra-division collaboration
Divisions
knowledge Who’s who
Policies & Procedures Innovation
Working in teams Workspaces Project collaboration
Teams
Policies & Procedures Stay connected Productivity improvements
Get updates Career opportunities Finding things My skills
Individual
Adding and sharing
Connecting with people knowledge My achievements

7. The need is to apply a framework that results in a ‘practical and
pragmatic’ strategy
Value Strategic
Proposition Priorities
Practical Business Collaboration Strategic
Roadmap Case/ROI Goals Alignment
5 1
Roadmap & Vision &
Business Case Objectives
Prioritization Framework
Matrix Definition
Prioritization Framework
Initiatives Prioritization
Identification Mapping 4 2 Adoption Governance
Familiarization
3
Concept
Walkthrough
Business Buy- Business
In Priorities

8. Successful implementation of such a strategy builds a collaborative
learning organization and is pivotal to a High Performing Organization
Top-down Strategic Focus
These contributions
add value for others
Bottom-up Adoption
Collaboration Means
o Wikis These
contributions add Organisation
o Blogs value for others
o Discussion Forums
o Podcast/Vodcast Employees derive
Thus encouraging
participation & adding
o Communities value from their own
to their initial
contributions
experience
Departments
These Thus encouraging
contributions add Employees derive
participation &
value for others value from their
adding to their
own contributions
initial experience
Sharing Commenting
Teams
Thus encouraging Contributory Feedback Loop
Employees derive
participation &
value from their
adding to their
own contributions
initial experience
Rating Tagging