The document discusses building a high performance culture at LeadCap. It outlines the stages of change processes that organizations and individuals go through, from initial resistance to acceptance of changes. It also identifies key enablers and transformers needed, including selection processes, training, leadership, teamwork, communication and innovation. The summary emphasizes building a culture where individuals are responsible and trusted to perform, and where success depends on individual, team and organizational performance. It concludes that the company needs high visibility commitments and deliverables to truly become a high performance culture.

1. What we need the most to make LeadCap a High Performance Culture Vidyadhar Prabhudesai 27/12/2008

2. Contents Metamorphosis Change process High performance Roadmap

3. Metamorphosis

4. What about Human Being Let us do an exercise Think of highs and lows in your life Draw using XY graph Share it

5. My graph High Low Age School College Coke HP- Y1 HP- Y2 HP- Y3 HP- Y4 LeadCap

6. What about LeadCap LeadCap has gone through many changes in last 3 months Some implications what I have seen…..

7. Stages of Change Process Stage 1: Resistance The chameleon adapts easily to its environment People have resisted change because it can mean coming out of their comfort zone and perhaps risking failure People will criticize, complain, withdraw, or become unsupportive of others

8. Stages of Change Process Stage 2: Uncertainty Individuals were uncertain about their ability "What's in it for me?" people get confused Stress symptoms - physical, emotional or mental that are attributed to change

9. Stages of Change Process Stage 3: Assimilation As people began to move from resistance to assimilation they begin to gradually implement change. Slowly, they begin to try…

10. Stages of Change Process Stage 4: Integration Integration occurs when people have begun to accept the changes. Confidence builds while learning and adjustments have taken place.

11. Stages of Change Process Stage 5: Acceptance When people have reached the acceptance stage, they appear less stressed and become more supportive. They feel conquered a new challenge. This empowers people and increases their self-esteem

12. What is performance Q: Why did chicken fail?

13. What is performance A: Did not meet expectation

14. What is High performance culture "A physical or virtual environment designed to make workers as effective as possible in supporting business goals and providing value.” Gartner

15. What is high performance culture I can’t do it I did it I wish I can I think I can I will do it

16. Two stages in making of HPC Putting the basic enablers in place Transforming how work is done to ensure top performance day in, day out

17. Enablers Selection Engaging new starters Training & Development Pay and benefits (De-risk) Diversity Work environment Record

18. Transformers Clear vision Leadership Team based working Flexible Open communication Participation Innovation

19. Performance curve

20. Where are we ?? High High Low Low Growth Performance

21. Where we are heading ?? High High Low Low Growth Performance

22. How can we achieve Plan ahead Predict future Execute Controlled steps Study Analyze Take action Improve Simple Process

23. How can we achieve At the heart of People Excellence is the building of a high performance culture. Nothing helps an individual more than to be given responsibility and to know they are trusted. Success depends on the performance of each individual, our teams and the total organization.

24. Bottom rule Don’t do something if it is not profitable and highly visible We wont be known as a High performance culture until we commit high visibility and deliver on the promises

25. We need regular cash flows to sustain….. Please do the needful India needs YOU