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Communities of Practice: Share | Learn | Grow

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Cory Banks
Cory Banks

Presentation given to the Change Management Community of Practice at Queensland Health on behalf of the QKM Forum.

TechnologyBusiness
1 of 17
Communities of Practice Share | Learn | Grow
knowledge management
communities
Experience Intelligence Complex Habit Complicated Narrative Dialogue Advice Simple Policy Process Guideline
Australian Workforce 3000 2500 2000 (Thousands) People 1500 1000 500 0 < 12 mths 1-2 yrs 3-5 yrs 6-9 yrs 10-19 yrs > 20 yrs Time in current role Forms of Employment - ABS Nov 2010 - http://bit.ly/nbb951
demand supply STRATEGY Direction Alignment DATA Historical Forecast RISK DECISION Mitigation Contingency MAKING INFORMATION Internal External PROCESS Procedure PROBLEM Authority KNOWLEDGE SOLVING Expertise CULTURE Experience Values Behaviours
Opportunity 1 Feasibility Plan Stakeholder 2 Design Engagement Procure Communications 3 Integrate Implementation Develop 4 Adoption Test Deploy 5 Adopt
share community learn grow
Industry Profession Organisation Team Personal
Induction/Onboarding/Briefing Retrospect Development Activities Learning Histories Learn Learn Research/Intelligence Networks/Mentors After Before Peer Assists Networks/Mentors Learn During After Action Review (AAR) Networks/Mentors
Overview Detail • Purpose • Assets • Objective • Policy FORMAL • Inputs • Procedure CHANGE CONTROL • Outputs • Guide • Authorities • Checklist • Templates Knowledge Practice • Experts • Discussion INFORMAL • Networks • Q&A / FAQ • Examples • Tips & Tricks • Learnings • Feedback • Training • Improvements • Resources • Advice • Certification
Tele / Web / Email / SMS / Career Communication Roles Video Role Profiles IM Conferencing Pathways Content Collaboration Development Curriculums (Doc/Wiki/Lists) Discussions Certification PB Manager / Experts / Tools Collaboration Networks ProjectSolve RMIS / ISMS Mentoring People Process Content Technology PROJECT MANAGEMENT
prompt facilitation dig deeper open minds
Cory Banks about.me/corza @corza

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Communities of Practice: Share | Learn | Grow

  • 1. Communities of Practice Share | Learn | Grow
  • 4.
  • 5. Experience Intelligence Complex Habit Complicated Narrative Dialogue Advice Simple Policy Process Guideline
  • 6. Australian Workforce 3000 2500 2000 (Thousands) People 1500 1000 500 0 < 12 mths 1-2 yrs 3-5 yrs 6-9 yrs 10-19 yrs > 20 yrs Time in current role Forms of Employment - ABS Nov 2010 - http://bit.ly/nbb951
  • 7. demand supply STRATEGY Direction Alignment DATA Historical Forecast RISK DECISION Mitigation Contingency MAKING INFORMATION Internal External PROCESS Procedure PROBLEM Authority KNOWLEDGE SOLVING Expertise CULTURE Experience Values Behaviours
  • 8. Opportunity 1 Feasibility Plan Stakeholder 2 Design Engagement Procure Communications 3 Integrate Implementation Develop 4 Adoption Test Deploy 5 Adopt
  • 9. share community learn grow
  • 11. Induction/Onboarding/Briefing Retrospect Development Activities Learning Histories Learn Learn Research/Intelligence Networks/Mentors After Before Peer Assists Networks/Mentors Learn During After Action Review (AAR) Networks/Mentors
  • 12. Overview Detail • Purpose • Assets • Objective • Policy FORMAL • Inputs • Procedure CHANGE CONTROL • Outputs • Guide • Authorities • Checklist • Templates Knowledge Practice • Experts • Discussion INFORMAL • Networks • Q&A / FAQ • Examples • Tips & Tricks • Learnings • Feedback • Training • Improvements • Resources • Advice • Certification
  • 13. Tele / Web / Email / SMS / Career Communication Roles Video Role Profiles IM Conferencing Pathways Content Collaboration Development Curriculums (Doc/Wiki/Lists) Discussions Certification PB Manager / Experts / Tools Collaboration Networks ProjectSolve RMIS / ISMS Mentoring People Process Content Technology PROJECT MANAGEMENT
  • 14.
  • 15. prompt facilitation dig deeper open minds
  • 16.