The document discusses building and sustaining a high performance culture. It outlines 8 principles for shaping organizational culture, including crafting a clear game plan, selecting a team aligned with the vision and values, relentless communication of the game plan, establishing appropriate performance measures, rewarding the right behaviors, maintaining listening systems, monitoring systems and talent over time, and integrating internal and external branding. Culture is impacted by the original leader's beliefs, environmental factors, traditions, and passing down of rules to new members.

1. Building and Sustaining a High Performance Culture: The daily words, actions, behaviors, and decisions that guide and reinforce who you want to be Copyright 2006 Pure Culture Consulting Inc.

2. High Performance Culture The first question: Do you believe that there is a relationship between an organization’s success and its commitment to culture?

3. High Performance Culture The second question: If you send yes, does your financial model reflect your belief?

4. High Performance Culture The two culture themes for today are: 1. The importance of clarity 2. The importance of alignment

5. High Performance Culture Organization culture is ultimately about your belief system…and it is shared!

6. High Performance Culture How does culture impact your performance?

7. High Performance Culture How does culture impact your performance?

8. High Performance Culture Why Do Senior Leaders Join, Stay with, or Leave a Company? - 58% Values and Culture - 56% Freedom and Autonomy - 51% Job has Exciting Challenges - 50% Well Managed - 39% Career Advancement Source: “The War for Talent,” McKinsey & Company 1998 (5,679 respondents from 77 U.S. based Companies

9. High Performance Culture The State of Organization Culture in America! Fast Company Magazine Survey: My workplace is toxic: 48% My workplace values people: 52%

10. High Performance Culture How does a culture form? 1. The belief system and style of the original leader(s) becomes embedded into the daily operation. 2. The external environment shapes the behaviors needed for initial success. 4. Traditions emerge and relationships are created that define the business. 5. Leaders and employees pass down the rules to new team members.

11. High Performance Culture Characteristics of change-ready cultures: 1. The senior team has credibility 2. Leaders and employees are in a state of readiness 3. The organization manages transition well. 4. Clarity about direction is never in question

12. High Performance Culture Culture Shaping Moments: “ Every breathe you take, every move you make, they are watching you!”

13. High Performance Culture Culture Shaping Moments: The daily words, behavior, events, and decisions that reinforce who you want to be

14. High Performance Culture 8 Principles for Shaping Organization Culture: 1. Craft a clear, aligned game plan 2. Select and develop a team that models the game plan 3. Relentlessly communicate and teach the game plan to the team 4. Establish appropriate performance measures and targets 5. Reward, celebrate, and discipline the right things 6. Keep your listening systems well-oiled… and use them 7. Monitor the shelf life of your systems, talent, products, and services 8. Integrate internal and external branding

15. High Performance Culture Alignment Model Clear Game plan Select Educate Reward Listen Measure Reinvent Brand

16. Principle 1: Craft a clear, aligned game plan Creating Alignment Recent research on execution: Companies typically only realize about 60% of their strategies potential value because of defects and breakdowns in planning and execution. Michael C. Mankins and Richard Steele Harvard Business Review

17. Principle 1: Craft a Clear, Aligned Game Plan Recent research on employees in organizations states: 37% say they have a clear understanding of what the organization is trying to achieve and why 20% say they are enthusiastic about their team and organization goals 20% said they have a clear “line of sight” between their tasks and their team’s and organization’s goals Source: Stephen Covey The 8 th Habit

18. Principle 1: Craft a Clear, Aligned Game Plan Rain Dancer Restaurant Ft. Lauderdale, Florida 1973 Create Experienced Meaningfulness!

19. Principle 1: Craft a Clear, Aligned Game Plan The Game Plan Vision Core Strategies Team Values Key Initiatives

20. Principle 1: Craft a Clear, Aligned Game Plan The Vision - Bold - Inspiring - Easy to say - 10 year shelf- life

21. Principle 1: Craft a Clear, Aligned Game Plan Core Strategies What do you want to be great at? - Great Service - Low Prices - Cool Atmosphere - Convenience - World Class Quality - Sustainability

22. Principle 1: Craft a Clear, Aligned Game Plan Team Values Articulate clear team values that support your vision - Discipline - Respectful - Humble - Honest - Resilient

23. Principle 2: Select and develop a team that supports and executes the game plan. Technical capabilities Leadership Style and values alignment Branding for Talent

24. Principle 2: Select and develop a team that supports and executes the game plan.

25. Low Extent High Extent Source: B.Z. Posner and W.H. Schmidt, Journal of Business Ethics

26. Principle 3: Relentlessly communicate and teach the game plan to the troops - Core curriculum - Intranet - Leadership workshops - Rallies that reinvigorate - Senior team involvement

27. Principle 4: Establish appropriate measures and targets Case Study: AAA and Mobile Travel Guide Measures and targets: - Bags should arrive in the room within 10 minutes of check-in - Coffee cups should never be empty for more than 30 seconds - Employees should use the quest’s name when interacting

28. Principle 5: Reward, celebrate, and discipline the right things Embed into performance management system Celebrate best practices and outcomes Write Hand written notes Zero tolerance

29. Principle 6: Keep your listening systems well-oiled Build formal listening infrastructure Use anecdotal feedback Don’t get defensive! Leave ego at door.

30. A B birth of company death of company performance problems renewal High Performance Culture

31. Principle 8: Integrate internal and external branding The language you use What hangs on the walls The clothes worn Community sponsored events The colors in office The annual report

32. High Performance Culture The two culture themes for today were: 1. The importance of clarity 2. The importance of alignment