SlideShare a Scribd company logo
Building High Performing Teams

          Facilitated by
          Marion Stone
Agenda
1. Definition of a Team
2. Team Growth
3. Developing ‘High Performance’
  – Leadership
  – Membership
  – Methods of working together
1. Team Maintenance
1.
DEFINITION OF A TEAM
Group vs. Team
Working Together                 Team

• Complementary effort by a      • Cooperative effort require
  group of people e.g. lifting     to carry out a joint task e.g.
  something, stuffing              maintenance crews,
  envelopes                        project teams
Definition of a Team

•   Working towards a shared purpose or goal
•   Complementary skills
•   Sharing responsibility
•   Interdependence
•   Collaborative decision making – acting as a unit
•   Characterised by participation, trust,
    communication, struggles, collaboration, clear
                      struggles
    roles, quality control
Definition of a Team

   "None of us is as smart as all of us." Ken
                   Blanchard
 "Teamwork is the ability to work together
  toward a common vision. It is the fuel that
 allows common people to attain uncommon
          results." Andrew Carnegie

TEAM = Together Everyone Achieves More
2.
TEAM GROWTH
Tuckman’s 4 Stages of
 Team Development
Forming
Characterised by;
• A desire for acceptance
• Avoiding controversy or
  conflict
• Being busy with routines
  and team organisation
• Superficial communication
Storming
Characterised by;
• Competition and
  confrontation between
  different ideas and
  perspectives
• Issues or ‘stormy waters’
  forces more authentic
  communication
• Brewing conflict
• A need for clarity on roles
  and direction
Norming
Characterised by;
• The emergence of a
  common goal and the rules
  of engagement
• Resistance is overcome
• A greater understanding
  of one another’s skills and
  experience
• More effective listening
  and communication
Performing
Characterised by;
• Interdependence
• Flexibility
• High morale
• Common group identity
• Autonomous operation
Questions

Why would teams go back to norming &
storming stages?
Useful questions –
What will it take to move the Team to
‘performing’?
What needs our immediate attention going
forward?
3.
DEVELOPING HIGH PERFORMANCE
What produces High
   Performance?

• The average work group and the
  exceptional team can be compared to two
  horses; both with the same muscles, leg and
  lungs. One is an ordinary riding horse and
  the other a winner of the Durban July
• What makes them different?
Ingredients of High
     Performance

1.Leadership – build team, provide direction
  an inspire to a common purpose
2.Membership – clear roles
3.Methods of working together – common
  ways of doing things (problem solving, decision
  making and innovative thinking)
1. Leadership

Roles of a leader –         Inspire to a
                            common purpose,
                            provide direction
                            by setting group
                            and individual
                            goals




Know your
 people
Purpose & Direction

• "Would you tell me, please, which way I ought to go from here?"
  "That depends a good deal on where you want to get to," said
  the Cat.
  "I don’t much care where--" said Alice.
  "Then it doesn’t matter which way you go," said the Cat.
  "--so long as I get SOMEWHERE," Alice added as an
  explanation.
  "Oh, you’re sure to do that," said the Cat, "if you only walk long
  enough.“                                  Alice in Wonderland

• Direction       engagement        motivation      performance
Questions for Purpose
      (Mission)
•   What is our team’s job
•   What organistional goals do we support?
•   How do we add value?
•   What would happen if we were not there?
Examples
• School District #77 wants happy and healthy
  students. To that end, the district's personnel
  strives, through a coordinated school health
  program, to provide students with experiences
  that are designed to motivate and enable them to
  maintain and improve their health.

• McDonald's vision is to be the world's best quick
  service restaurant experience. Being the best
  means providing outstanding quality, service,
  cleanliness, and value, so that we make every
  customer in every restaurant smile
Break it down

Goal 1: Obtain a Customer Satisfaction      Measure: Customer Satisfaction
rating of 98% on the internal stakeholder   Rating
satisfaction survey

Action Steps                  Who           By When       Resources
Summarise scorecard results   Sally &       9 August
                              Achmat
Review scorecard with each    Sally &       30 Sep        Administrative
stakeholder to check where    Achmat                      support to set up
needs and expectations are                                meetings
not being met
2. Membership
• Know your people’s strengths and work
  with them
• People are more effective performing in a
  way that is natural to them
• Create a ‘Team Profile’
Belbin Team Roles
     (Styles)
Social Styles
     (Motivation)
                 Task – directed
                 Responsiveness




Ask – directed                       Tell – directed
Assertiveness                        Assertiveness




                 People – directed
                 Responsiveness
Social Styles

Personality Style     Driver           Expressive         Amiable          Analytical
         Talking Gets to the point  Likes to tell       Doesn’t offer     Precise speech
                                      stories             opinions
        Listening Gets impatient Doesn’t get details    Sympathetic       Seeks out facts
                                                          listener
      Handshake        Firm           Enthusiastic         Gentle              Brief
  Personal Space Maintains space     Likes to be close Likes hugs, pat on Avoids touching
                                                              back
      Movements        Bold               Quick               Slow          Controlled
      Workspace Displays awards         Cluttered      Displays photos      Organized
Team Skills


Skills               Thandi   John   Sam
Report writing         5       3      3
Customer liaison       3       5      2
Making                 3       5      3
presentations
Data analysis          3       2      4
3. Methods of
    Working Together
• How will you communicate?
• How will you manage meetings?
• How will you problem solve?
• How will you resolve conflict and
  disagreements?
• Scope of authority
    – What decisions can be made without
      consultation and which require involvement
Significance
• How attracted are you to staying for an
  extra hour? (Scale of 1 to 10)
• What caused you to write that answer?
• What would have to change in order to
  raise the number
4.
TEAM MAINTENANCE
Symptoms
•   Low morale
•   Lost sense of purpose, direction
•   Communication is superficial
•   Signs of mistrust
•   Low enthusiasm
•   Development of cliques and sub groups
•   Complaints about your leadership
Team assessment

    How do you organise and    Do you have what you
    use your resources?        need to get the job done?
    •Workload & efficiency     •Skills & knowledge
    •Planning & monitoring     •Information
    •Processes & procedures    •Tools & equipment
    •New ideas & improvement   •Feedback
                               •Empowered




How do you work together?
•Open communication
•Involvement
•Teamwork & accountability
•Recognised for                Are you all heading in the
contributions                  same direction?
•Positive inter-team           •Vision & goals
relationships                  •Roles & responsibilities
                               •Objectives & performance
                               •Commitment
Cornerstone Connections
              • Cornerstone Connections was born out of
                a desire to enable organisations to
                achieve their goals by unlocking the
                motivation & performance of their
                employees.
• The focus of Cornerstone since 2006 has been on
  supporting small & mid sized organisations in the
  greater Cape Town area with a focus on technical
  industries
• Cornerstone Connections is the umbrella under which
  Marion Stone offers performance consulting,
  organisational development and facilitated workshops
Client History

•   Vital Health Foods – Food Manufacturing
•   Elex Khanyisa – Electrical testing
•   Mazars – Accountants
•   Netcare – Healthcare
•   Pesto Princess – Food Manufacturing
•   Bergstan – Consulting Engineers


                                              SABPP
What next?

• Ask me for details of my ½ day Strategy sessions
• Visit my website for more information & resources
  www.cornerstoneconnections.co.za
• Sign up for an informative, free monthly
  newsletter on my homepage or by leaving me your
  card.
• Connect with me via my LinkedIn profile


                  www.cornerstoneconnections.co.za   34

More Related Content

What's hot

Team Building
Team BuildingTeam Building
Team Building
rajeshtolia
 
High performing team,team building,Team management
High performing team,team building,Team management High performing team,team building,Team management
High performing team,team building,Team management
Micky Lyf
 
| Team Development | Stages of Team Development | Tuckman's Team Development ...
| Team Development | Stages of Team Development | Tuckman's Team Development ...| Team Development | Stages of Team Development | Tuckman's Team Development ...
| Team Development | Stages of Team Development | Tuckman's Team Development ...
Ahmad Hassan
 
High Performance Teams
High Performance TeamsHigh Performance Teams
High Performance Teams
Mikael Trolle
 
Building High Performing Teams
Building High Performing TeamsBuilding High Performing Teams
Building High Performing Teams
Ole P. Rygg
 
Team
TeamTeam
Effective teamwork in a work place
Effective teamwork in a work placeEffective teamwork in a work place
Effective teamwork in a work place
Preston Healthcare Consulting
 
ISU WFT - Team Building Webinar
ISU WFT  - Team Building WebinarISU WFT  - Team Building Webinar
ISU WFT - Team Building Webinar
Crazy Penguin Media
 
High Performance Teams: The 4 KPIs of Success
High Performance Teams: The 4 KPIs of SuccessHigh Performance Teams: The 4 KPIs of Success
High Performance Teams: The 4 KPIs of Success
QELIedu
 
Team work presentation
Team work presentationTeam work presentation
Team work presentation
Nasrin Tayyab
 
Steps to build an effective team
Steps to build an effective teamSteps to build an effective team
Steps to build an effective team
Sumit Yadav
 
Emotional intelligence in the workplace
Emotional intelligence in the workplaceEmotional intelligence in the workplace
Emotional intelligence in the workplace
eph-hr
 
Creating effective teams ppt
Creating effective teams pptCreating effective teams ppt
Creating effective teams ppt
Sumit Malhotra
 
TEAM BUILDING POWERPOINT
TEAM BUILDING POWERPOINTTEAM BUILDING POWERPOINT
TEAM BUILDING POWERPOINT
Andrew Schwartz
 
Building high performance teams
Building high performance teamsBuilding high performance teams
Building high performance teams
Jayaraj (Jim) Nadar
 
Teamwork and Team Building
Teamwork and Team BuildingTeamwork and Team Building
Teamwork and Team Building
Jason Castellano
 
Team Building
Team BuildingTeam Building
Team Building
Ghulam Qadir
 
Team building ppt manisha (may & june, 2012)
Team building ppt manisha (may & june, 2012)Team building ppt manisha (may & june, 2012)
Team building ppt manisha (may & june, 2012)
Manisha Sharma
 
Team building
Team buildingTeam building
Team building
parikshit acharya
 
Team Building by Ravi Kumudesh
Team Building by Ravi KumudeshTeam Building by Ravi Kumudesh
Team Building by Ravi Kumudesh
Ravi Kumudesh
 

What's hot (20)

Team Building
Team BuildingTeam Building
Team Building
 
High performing team,team building,Team management
High performing team,team building,Team management High performing team,team building,Team management
High performing team,team building,Team management
 
| Team Development | Stages of Team Development | Tuckman's Team Development ...
| Team Development | Stages of Team Development | Tuckman's Team Development ...| Team Development | Stages of Team Development | Tuckman's Team Development ...
| Team Development | Stages of Team Development | Tuckman's Team Development ...
 
High Performance Teams
High Performance TeamsHigh Performance Teams
High Performance Teams
 
Building High Performing Teams
Building High Performing TeamsBuilding High Performing Teams
Building High Performing Teams
 
Team
TeamTeam
Team
 
Effective teamwork in a work place
Effective teamwork in a work placeEffective teamwork in a work place
Effective teamwork in a work place
 
ISU WFT - Team Building Webinar
ISU WFT  - Team Building WebinarISU WFT  - Team Building Webinar
ISU WFT - Team Building Webinar
 
High Performance Teams: The 4 KPIs of Success
High Performance Teams: The 4 KPIs of SuccessHigh Performance Teams: The 4 KPIs of Success
High Performance Teams: The 4 KPIs of Success
 
Team work presentation
Team work presentationTeam work presentation
Team work presentation
 
Steps to build an effective team
Steps to build an effective teamSteps to build an effective team
Steps to build an effective team
 
Emotional intelligence in the workplace
Emotional intelligence in the workplaceEmotional intelligence in the workplace
Emotional intelligence in the workplace
 
Creating effective teams ppt
Creating effective teams pptCreating effective teams ppt
Creating effective teams ppt
 
TEAM BUILDING POWERPOINT
TEAM BUILDING POWERPOINTTEAM BUILDING POWERPOINT
TEAM BUILDING POWERPOINT
 
Building high performance teams
Building high performance teamsBuilding high performance teams
Building high performance teams
 
Teamwork and Team Building
Teamwork and Team BuildingTeamwork and Team Building
Teamwork and Team Building
 
Team Building
Team BuildingTeam Building
Team Building
 
Team building ppt manisha (may & june, 2012)
Team building ppt manisha (may & june, 2012)Team building ppt manisha (may & june, 2012)
Team building ppt manisha (may & june, 2012)
 
Team building
Team buildingTeam building
Team building
 
Team Building by Ravi Kumudesh
Team Building by Ravi KumudeshTeam Building by Ravi Kumudesh
Team Building by Ravi Kumudesh
 

Viewers also liked

Performance Counselling
Performance CounsellingPerformance Counselling
Performance Counselling
Sanjiv Kumar
 
Characteristics Of High Performance Teams
Characteristics Of High Performance TeamsCharacteristics Of High Performance Teams
Characteristics Of High Performance Teams
beverlybradstock
 
Metrics, KPIs, and Process Insights – Implementing High Performance Manufactu...
Metrics, KPIs, and Process Insights – Implementing High Performance Manufactu...Metrics, KPIs, and Process Insights – Implementing High Performance Manufactu...
Metrics, KPIs, and Process Insights – Implementing High Performance Manufactu...
Northwest Analytics
 
Learning Leader Symposium - Bersin 6-27-12
Learning Leader Symposium - Bersin 6-27-12Learning Leader Symposium - Bersin 6-27-12
Learning Leader Symposium - Bersin 6-27-12
Pam Devine
 
Kpi chart
Kpi chartKpi chart
Kpi chart
harrisrytermoha
 
The Changing Role of HR
The Changing Role of HRThe Changing Role of HR
The Changing Role of HR
zulmohd1
 

Viewers also liked (6)

Performance Counselling
Performance CounsellingPerformance Counselling
Performance Counselling
 
Characteristics Of High Performance Teams
Characteristics Of High Performance TeamsCharacteristics Of High Performance Teams
Characteristics Of High Performance Teams
 
Metrics, KPIs, and Process Insights – Implementing High Performance Manufactu...
Metrics, KPIs, and Process Insights – Implementing High Performance Manufactu...Metrics, KPIs, and Process Insights – Implementing High Performance Manufactu...
Metrics, KPIs, and Process Insights – Implementing High Performance Manufactu...
 
Learning Leader Symposium - Bersin 6-27-12
Learning Leader Symposium - Bersin 6-27-12Learning Leader Symposium - Bersin 6-27-12
Learning Leader Symposium - Bersin 6-27-12
 
Kpi chart
Kpi chartKpi chart
Kpi chart
 
The Changing Role of HR
The Changing Role of HRThe Changing Role of HR
The Changing Role of HR
 

Similar to Building High Performing Teams

Leadership and team management presentation 18-10-18
Leadership and team management presentation 18-10-18Leadership and team management presentation 18-10-18
Leadership and team management presentation 18-10-18
Joe Erskine BEng (Hons) CEng MIET PMP
 
Team building
Team buildingTeam building
Team building
Soft Skills World
 
Team management
Team managementTeam management
Leadership & People-Are you the Problem or Solution
Leadership & People-Are you the Problem or SolutionLeadership & People-Are you the Problem or Solution
Leadership & People-Are you the Problem or Solution
Jamie Balkin
 
How to build a high performance team
How to build a high performance teamHow to build a high performance team
How to build a high performance team
In-Tuition Learning and Development
 
At2012 chennai driving_changebyencouragingrightbehaviours_maheshv
At2012 chennai driving_changebyencouragingrightbehaviours_maheshvAt2012 chennai driving_changebyencouragingrightbehaviours_maheshv
At2012 chennai driving_changebyencouragingrightbehaviours_maheshv
India Scrum Enthusiasts Community
 
Group Communication
Group CommunicationGroup Communication
Group Communication
Rahul Dave
 
GROUP COMMUNICATION
GROUP COMMUNICATIONGROUP COMMUNICATION
GROUP COMMUNICATION
Rahul Dave
 
Introduction to Team Building
Introduction to Team Building Introduction to Team Building
Introduction to Team Building
Amer Qureshi
 
EYANJUL CONSULTING presentation on Team Building
EYANJUL CONSULTING presentation on Team BuildingEYANJUL CONSULTING presentation on Team Building
EYANJUL CONSULTING presentation on Team Building
Francis Aleji
 
Team building
Team buildingTeam building
Team building
mossaicconsultancy
 
Importance of team work
Importance of team workImportance of team work
Importance of team work
Shashank Shekhar
 
Leading with the Heart
Leading with the HeartLeading with the Heart
Leading with the Heart
ShannaDusza
 
Team dynamics HBO
Team dynamics HBOTeam dynamics HBO
Team dynamics HBO
Joecyl Gianna Marie Guisando
 
Leadership Qualities
Leadership QualitiesLeadership Qualities
Leadership Qualities
raghu9945
 
Team work and team building
Team work and team buildingTeam work and team building
Team work and team building
HarshalPatil242
 
Effective teamwork-attachment
Effective teamwork-attachmentEffective teamwork-attachment
Effective teamwork-attachment
Aurangzeb Ch
 
PM-208-Report-Team-Dynamics.pptx
PM-208-Report-Team-Dynamics.pptxPM-208-Report-Team-Dynamics.pptx
PM-208-Report-Team-Dynamics.pptx
CheyneeGayle
 
High performance teams 18 April 2018
High performance teams 18 April 2018High performance teams 18 April 2018
High performance teams 18 April 2018
Catherine Bendell
 
Building a team's capacity for change
Building a team's capacity for changeBuilding a team's capacity for change
Building a team's capacity for change
Coni Judge, PhD
 

Similar to Building High Performing Teams (20)

Leadership and team management presentation 18-10-18
Leadership and team management presentation 18-10-18Leadership and team management presentation 18-10-18
Leadership and team management presentation 18-10-18
 
Team building
Team buildingTeam building
Team building
 
Team management
Team managementTeam management
Team management
 
Leadership & People-Are you the Problem or Solution
Leadership & People-Are you the Problem or SolutionLeadership & People-Are you the Problem or Solution
Leadership & People-Are you the Problem or Solution
 
How to build a high performance team
How to build a high performance teamHow to build a high performance team
How to build a high performance team
 
At2012 chennai driving_changebyencouragingrightbehaviours_maheshv
At2012 chennai driving_changebyencouragingrightbehaviours_maheshvAt2012 chennai driving_changebyencouragingrightbehaviours_maheshv
At2012 chennai driving_changebyencouragingrightbehaviours_maheshv
 
Group Communication
Group CommunicationGroup Communication
Group Communication
 
GROUP COMMUNICATION
GROUP COMMUNICATIONGROUP COMMUNICATION
GROUP COMMUNICATION
 
Introduction to Team Building
Introduction to Team Building Introduction to Team Building
Introduction to Team Building
 
EYANJUL CONSULTING presentation on Team Building
EYANJUL CONSULTING presentation on Team BuildingEYANJUL CONSULTING presentation on Team Building
EYANJUL CONSULTING presentation on Team Building
 
Team building
Team buildingTeam building
Team building
 
Importance of team work
Importance of team workImportance of team work
Importance of team work
 
Leading with the Heart
Leading with the HeartLeading with the Heart
Leading with the Heart
 
Team dynamics HBO
Team dynamics HBOTeam dynamics HBO
Team dynamics HBO
 
Leadership Qualities
Leadership QualitiesLeadership Qualities
Leadership Qualities
 
Team work and team building
Team work and team buildingTeam work and team building
Team work and team building
 
Effective teamwork-attachment
Effective teamwork-attachmentEffective teamwork-attachment
Effective teamwork-attachment
 
PM-208-Report-Team-Dynamics.pptx
PM-208-Report-Team-Dynamics.pptxPM-208-Report-Team-Dynamics.pptx
PM-208-Report-Team-Dynamics.pptx
 
High performance teams 18 April 2018
High performance teams 18 April 2018High performance teams 18 April 2018
High performance teams 18 April 2018
 
Building a team's capacity for change
Building a team's capacity for changeBuilding a team's capacity for change
Building a team's capacity for change
 

More from Marion Stone

Motivating & Engaging Employees
Motivating & Engaging EmployeesMotivating & Engaging Employees
Motivating & Engaging Employees
Marion Stone
 
Proactive Performance Management
Proactive Performance ManagementProactive Performance Management
Proactive Performance Management
Marion Stone
 
Digesting Tough Messages
Digesting Tough MessagesDigesting Tough Messages
Digesting Tough Messages
Marion Stone
 
Talent Trends For The New Economy
Talent Trends For The New EconomyTalent Trends For The New Economy
Talent Trends For The New Economy
Marion Stone
 
Why Can’T Managers Manage Poor Performance 2
Why Can’T Managers Manage Poor Performance 2Why Can’T Managers Manage Poor Performance 2
Why Can’T Managers Manage Poor Performance 2
Marion Stone
 
Are You A Change Cowboy
Are You A Change CowboyAre You A Change Cowboy
Are You A Change Cowboy
Marion Stone
 

More from Marion Stone (6)

Motivating & Engaging Employees
Motivating & Engaging EmployeesMotivating & Engaging Employees
Motivating & Engaging Employees
 
Proactive Performance Management
Proactive Performance ManagementProactive Performance Management
Proactive Performance Management
 
Digesting Tough Messages
Digesting Tough MessagesDigesting Tough Messages
Digesting Tough Messages
 
Talent Trends For The New Economy
Talent Trends For The New EconomyTalent Trends For The New Economy
Talent Trends For The New Economy
 
Why Can’T Managers Manage Poor Performance 2
Why Can’T Managers Manage Poor Performance 2Why Can’T Managers Manage Poor Performance 2
Why Can’T Managers Manage Poor Performance 2
 
Are You A Change Cowboy
Are You A Change CowboyAre You A Change Cowboy
Are You A Change Cowboy
 

Building High Performing Teams

  • 1. Building High Performing Teams Facilitated by Marion Stone
  • 2. Agenda 1. Definition of a Team 2. Team Growth 3. Developing ‘High Performance’ – Leadership – Membership – Methods of working together 1. Team Maintenance
  • 4. Group vs. Team Working Together Team • Complementary effort by a • Cooperative effort require group of people e.g. lifting to carry out a joint task e.g. something, stuffing maintenance crews, envelopes project teams
  • 5. Definition of a Team • Working towards a shared purpose or goal • Complementary skills • Sharing responsibility • Interdependence • Collaborative decision making – acting as a unit • Characterised by participation, trust, communication, struggles, collaboration, clear struggles roles, quality control
  • 6. Definition of a Team "None of us is as smart as all of us." Ken Blanchard "Teamwork is the ability to work together toward a common vision. It is the fuel that allows common people to attain uncommon results." Andrew Carnegie TEAM = Together Everyone Achieves More
  • 8. Tuckman’s 4 Stages of Team Development
  • 9. Forming Characterised by; • A desire for acceptance • Avoiding controversy or conflict • Being busy with routines and team organisation • Superficial communication
  • 10. Storming Characterised by; • Competition and confrontation between different ideas and perspectives • Issues or ‘stormy waters’ forces more authentic communication • Brewing conflict • A need for clarity on roles and direction
  • 11. Norming Characterised by; • The emergence of a common goal and the rules of engagement • Resistance is overcome • A greater understanding of one another’s skills and experience • More effective listening and communication
  • 12. Performing Characterised by; • Interdependence • Flexibility • High morale • Common group identity • Autonomous operation
  • 13. Questions Why would teams go back to norming & storming stages? Useful questions – What will it take to move the Team to ‘performing’? What needs our immediate attention going forward?
  • 15. What produces High Performance? • The average work group and the exceptional team can be compared to two horses; both with the same muscles, leg and lungs. One is an ordinary riding horse and the other a winner of the Durban July • What makes them different?
  • 16. Ingredients of High Performance 1.Leadership – build team, provide direction an inspire to a common purpose 2.Membership – clear roles 3.Methods of working together – common ways of doing things (problem solving, decision making and innovative thinking)
  • 17. 1. Leadership Roles of a leader – Inspire to a common purpose, provide direction by setting group and individual goals Know your people
  • 18. Purpose & Direction • "Would you tell me, please, which way I ought to go from here?" "That depends a good deal on where you want to get to," said the Cat. "I don’t much care where--" said Alice. "Then it doesn’t matter which way you go," said the Cat. "--so long as I get SOMEWHERE," Alice added as an explanation. "Oh, you’re sure to do that," said the Cat, "if you only walk long enough.“ Alice in Wonderland • Direction engagement motivation performance
  • 19. Questions for Purpose (Mission) • What is our team’s job • What organistional goals do we support? • How do we add value? • What would happen if we were not there?
  • 20. Examples • School District #77 wants happy and healthy students. To that end, the district's personnel strives, through a coordinated school health program, to provide students with experiences that are designed to motivate and enable them to maintain and improve their health. • McDonald's vision is to be the world's best quick service restaurant experience. Being the best means providing outstanding quality, service, cleanliness, and value, so that we make every customer in every restaurant smile
  • 21. Break it down Goal 1: Obtain a Customer Satisfaction Measure: Customer Satisfaction rating of 98% on the internal stakeholder Rating satisfaction survey Action Steps Who By When Resources Summarise scorecard results Sally & 9 August Achmat Review scorecard with each Sally & 30 Sep Administrative stakeholder to check where Achmat support to set up needs and expectations are meetings not being met
  • 22. 2. Membership • Know your people’s strengths and work with them • People are more effective performing in a way that is natural to them • Create a ‘Team Profile’
  • 23. Belbin Team Roles (Styles)
  • 24. Social Styles (Motivation) Task – directed Responsiveness Ask – directed Tell – directed Assertiveness Assertiveness People – directed Responsiveness
  • 25. Social Styles Personality Style Driver Expressive Amiable Analytical Talking Gets to the point Likes to tell Doesn’t offer Precise speech stories opinions Listening Gets impatient Doesn’t get details Sympathetic Seeks out facts listener Handshake Firm Enthusiastic Gentle Brief Personal Space Maintains space Likes to be close Likes hugs, pat on Avoids touching back Movements Bold Quick Slow Controlled Workspace Displays awards Cluttered Displays photos Organized
  • 26. Team Skills Skills Thandi John Sam Report writing 5 3 3 Customer liaison 3 5 2 Making 3 5 3 presentations Data analysis 3 2 4
  • 27. 3. Methods of Working Together • How will you communicate? • How will you manage meetings? • How will you problem solve? • How will you resolve conflict and disagreements? • Scope of authority – What decisions can be made without consultation and which require involvement
  • 28. Significance • How attracted are you to staying for an extra hour? (Scale of 1 to 10) • What caused you to write that answer? • What would have to change in order to raise the number
  • 30. Symptoms • Low morale • Lost sense of purpose, direction • Communication is superficial • Signs of mistrust • Low enthusiasm • Development of cliques and sub groups • Complaints about your leadership
  • 31. Team assessment How do you organise and Do you have what you use your resources? need to get the job done? •Workload & efficiency •Skills & knowledge •Planning & monitoring •Information •Processes & procedures •Tools & equipment •New ideas & improvement •Feedback •Empowered How do you work together? •Open communication •Involvement •Teamwork & accountability •Recognised for Are you all heading in the contributions same direction? •Positive inter-team •Vision & goals relationships •Roles & responsibilities •Objectives & performance •Commitment
  • 32. Cornerstone Connections • Cornerstone Connections was born out of a desire to enable organisations to achieve their goals by unlocking the motivation & performance of their employees. • The focus of Cornerstone since 2006 has been on supporting small & mid sized organisations in the greater Cape Town area with a focus on technical industries • Cornerstone Connections is the umbrella under which Marion Stone offers performance consulting, organisational development and facilitated workshops
  • 33. Client History • Vital Health Foods – Food Manufacturing • Elex Khanyisa – Electrical testing • Mazars – Accountants • Netcare – Healthcare • Pesto Princess – Food Manufacturing • Bergstan – Consulting Engineers SABPP
  • 34. What next? • Ask me for details of my ½ day Strategy sessions • Visit my website for more information & resources www.cornerstoneconnections.co.za • Sign up for an informative, free monthly newsletter on my homepage or by leaving me your card. • Connect with me via my LinkedIn profile www.cornerstoneconnections.co.za 34

Editor's Notes

  1. And motivations e.g. relationship building, leader, variety, technical expert