This document discusses the five pillars of authentic conversation in the workplace: 1) Agree on expectations, 2) Challenge unhelpful behavior, 3) Establish a trusting relationship, 4) Show genuine appreciation, and 5) Build for the future. It provides examples and questions to help manage expectations and gives tips for establishing trust through fair treatment, recognition, clear direction, support, and authenticity. The document advocates making a habit of saying thank you and learning from the past while planning for the future. It promotes high performing teams and managing conflicts through a six-unit online course on team development.

1. Dr Tim Baker
tim@winnersatwork.com.au
www.winnersatwork.com.au
High Performance and a Culture of
Authenticity

2. Conversations
at work
The five
pillars
Practical tools

3. It’s all about the conversation
Organisations are
conversations
Organisations are
a series of
conversations
Good quality
conversation is
sadly neglected
The ‘art’ of
conversation
Have we lost the need
for conversations?
I don’t have
time for
conversations
Leadership is a
relationship

4. The Five Pillars of Authentic Conversation

5. The Five Pillars of Authentic Conversation
Pillar 1
Agree
on
expectations

6. Seven Questions on Managing Expectations
1. What are my expectations?
2. Have I communicated my expectations?
3. Does the other person understand my
expectations?
4. Do they accept my expectations?
5. Are they committed to meeting those
expectations?
6. Do they know how they are performing
against those expectations?
7. Am I supporting them to achieve those
expectations?

7. The Five Pillars of Authentic Conversation
Task-focused
Pillar 1
Agree
on
expectations
Pillar 2
Challenge
unhelpful
behaviour

8. Situation I Behaviour I Impact
Our regular Monday morning staff
meetings are for sharing ideas and
problem-solving [situation].
In the last three meetings, I’ve noticed
that you have criticized four
suggestions that Matthew and Karen
have raised without offering a possible
alternative solution [behavior].
By doing this, you are affecting morale,
and others may not want to contribute
their ideas [impact].

9. The Five Pillars of Authentic Conversation
Task-focused
Pillar 1
Agree
on
expectations
Pillar 2
Challenge
unhelpful
behaviour
Pillar 3
Establish a
trusting
relationship

10. Trust
• Treat people fairly
• Recognize their positive
contributions
• Give people clear direction
• Support their development
• Be authentic

11. The Five Pillars of Authentic Conversation
Task-focused
Pillar 1
Agree
on
expectations
Pillar 2
Challenge
unhelpful
behaviour
Pillar 3
Establish a
trusting
relationship
Pillar 4
Show genuine
appreciation

12. Get into the
habit of
saying thank-
you more
often …

13. The Five Pillars of Authentic Conversation
Task-focused People-focused
Pillar 1
Agree
on
expectations
Pillar 2
Challenge
unhelpful
behaviour
Pillar 3
Establish a
trusting
relationship
Pillar 4
Show genuine
appreciation
Pillar 5
Build for
the future

14. Learn from the past, live in the moment, and plan for the future

15. The Five Pillars of Authentic Conversation
Task-focused People-focused
Pillar 1
Agree
on
expectations
Pillar 2
Challenge
unhelpful
behaviour
Pillar 3
Establish a
trusting
relationship
Pillar 4
Show genuine
appreciation
Pillar 5
Build for
the future

16. Unit 1—Characteristics of
High Performing Teams
Unit 2—The Four Stages
of Team Development
Unit 3—Tools for Leading
Teams
Unit 4—The Roles People
Play in Teams
Unit 5—Managing Team
Conflict and Negotiations
Unit 6—Developing Team
Culture
10%
discount
if you
register
today
tim@winnersatwork.com.au
Commences Friday 2nd of November