The document outlines techniques for providing effective feedback and fostering communication within teams, emphasizing the importance of clear expectations and specific performance feedback. It includes exercises and guidelines for enhancing conversations about performance, managing conflict, and leading change. Key strategies involve maintaining focus during discussions, balancing positive and negative feedback, and encouraging team engagement.

1. Dr Tim Baker
tim@winnersatwork.com.au
www.winnersatwork.com.au
Giving Effective Feedback

2. Unit 1—Giving Effective
Feedback
Unit 2—Performance
Boosting Conversations
Unit 3—Dealing Effectively
With Conflict
Unit 4—Facilitating Great
Meetings
Unit 5—Influencing Anybody
About Anything
Unit 6—Leading Change
Successfully

3. We need to give our people more
feedback!

6. Exercise
Don’t break any of these three rules:
• Don’t answer the question
• Don’t repeat the question
• Don’t change the topic.

7. 1. What are my expectations as the leader?
2. Have I communicated these expectations to my team?
3. Do my team understand my expectations?
4. Do my team members accept my expectations?
5. Are my team members committed to meeting those expectations?
6. Do my team members know how they are performing against those expectations?
7. Am I supporting my team members to achieve those expectations?

8. Timing

9. Specific

10. Make your feedback specific
“Overall good job on the
presentation at this
morning’s meeting. But it
could have been better.”
What is wrong with this
feedback?
“Great job on the presentation!
I really like how you used
statistics to back up your key
points.
One small comment: Maybe for
next time would be to invite
more comments from the group
to get them more involved.”

11. Frequency

12. Questions

13. Privacy

14. Critical Incidents

15. Focus on the
future

17. Exercise
Using SBI, how can you frame some sensitive feedback?

18. After Action Review
• What do you think went well?
• What Could have gone better?
• What would you do differently next
time?

19. Avoid
confrontation
& argument
Emphasis
strengths as
well as
weaknesses
Seek out
the causes

20. Guidelines for
Conversations
on Poor
Performance

21. Give positive feedback
three times a day for a
week.

22. Unit 1—Giving Effective
Feedback
Unit 2—Performance
Boosting Conversations
Unit 3—Dealing Effectively
With Conflict
Unit 4—Facilitating Great
Meetings
Unit 5—Influencing Anybody
About Anything
Unit 6—Leading Change
Successfully