Mykal Reed is seeking a customer service or data processing position. He has over 10 years of experience in customer service roles including as a dispatcher, sales representative, child care provider, mentor, tutor, and office administrator. Reed has strong computer skills and the ability to multitask, work as part of a team, and exceed goals. He has a bachelor's degree in sociology.

1. Mykal Reed
North Highlands, Ca
Phone: (916) 501-1957
reedmykal@gmail.com
Objective
Seeking a position which includes but is not limited to customer service and data
processing with a progressive, stable, and forward thinking company.
Abilities
Highly motivated and able to multitask with composure and productivity in a fast-paced
environment. Able to build and establish customer loyalty with friendly and
positive attitude. Proficient with both PC and Mac operating systems and able to type
40 wpm. Proven ability to work as a team player, able to achieve and exceed individual
and team goals, always follows-through on projects. Experience in interacting with
customers to provide information in response to inquiries about products and services,
and to handle and resolve complaints.
Employment History
Dispatcher Rural Metro Inc.- Milpitas, CA
Nov. 2012-July. 2014
• Operated EMS Computer-Aided Dispatching (CAD) console consisting of a computer-based
telephone system and radio console.
• Evaluated a high volume of incoming calls to determine the nature and urgency of call
then dispatched the appropriate EMS unit(s) within 3 counties of the Bay Area.
• Collected pertinent information from callers and accurately input data into CAD to
make sure 100% of the calls were handled appropriately and within compliance
regulations.
• Kept track of status and location of all ambulances and supervisors by using a GPS
system and enforcing strong communication with all co-workers and supervisors.
Specialist/Sales Rep. Macy's- Beverly Hills, CA
July. 2007 – Aug. 2009
• Greeted customers and determined their needs and wants.
• Recommended merchandise tailored to customer needs by providing detailed
knowledge of inventory.
• Advised customers on utilization, care and advantages of merchandise.
• Answered customers queries and concerns.
• Maintained sales records for inventory control.
• Development of strong and loyal clientèle.
Child Care Provider In-Home Child Care- Los Angeles, CA
June 2009 – Feb. 2011

2. • Operated in-home daycare for 3 children with special needs.
• Instructed children with health and personal habits such as eating, resting, social and
toilet usage.
• Read to children and helped with school work and activities to improve motor skills.
• Performed housekeeping duties such as laundry, cleaning, dish washing, and changing
of linens and cooking.
Mentor/Tutor Americorps- Rohnert Park, CA
Aug. 2007 – June 2009
• Responsibility of tutoring 2-5 at-risk students daily in language arts during school hours.
• During after school program accountable for up to 25 third graders, assist students with
homework, nutrition, language arts other enrichment activities.
• Compossed extensive lesson planning with great detail.
• Addressed parents weekly with individualized progress reports.
Hostess Gladstone’s- Long Beach, CA
Mar. 2006 – Aug. 2008
• Assisted with guest services, which included greeting and escorting guest for dining also
provided amenities such as menus, city venues and beverages.
• Answered multiple telephone lines to schedule dining reservations.
• Offered appropriate seating arrangements.
• Ensured the quantity of menus is sufficient to cater to the number of guests.Maintain
clean and organized tables and work area and assisted room service when and as
needed.
• Managed event related work including setting up tables and maintaining both exterior
and interior of the restaurant.Assisted with the opening and closing of the restaurant.
Office Administrator Crossroads Psy. Group- Long Beach, CA
Nov. 2004 – Feb. 2006
• Maintained organization for the day-to-day operations of medical office.
• Provided quality customer service to patients.Updated and classified medical records.
• Scheduled and coordinated appointments.
• Verified patient insurance in addition to completing and submitting insurance claims.
• Answered telephones, composed, typed, copied, faxed and mailed routine office
documents.
• Prepared correspondence between medical providers and their patients.
Education
Bachelor of Sociology
2009-2011
Southwest College,

3. Los Angeles, CA
Course work: Course One, Minorities in Society, Course Three
Bachelor of Sociology
2007-2009
Southwest College,
Rohnert Park, CA
Course work: Sociology 101, Psychology 101, Environment
Diploma of Business
2003-2007
Polytechnic High School ,
Long Beach, CA
Course work: Entrepreneurship, Business Etiquette, Financial management
References Available upon Request.