J.K. Kilby has over 10 years of experience in operations management, customer service, recruiting, and sales across various industries including healthcare, human resources, and finance. Their resume highlights accomplishments such as increasing customer satisfaction by 35%, membership sales by 40%, and weekly contract billable hours from $1,600 to $9,000. They provide diversified management skills and a track record of improving business metrics through leadership, strategy development, and team management.

1. J.Kilby Resume
954- 801- 8665 Fort Lauderdale, FL
33334
T.Kilby1022@gmail.com
PROFILE
Diversified management skills, Operations, Customer Service, recruiting divisional and branch services. Professional
Operations Manager, Account Manager / Recruiter in the Healthcare, Administrative, Human Recourses, and Finance
industry with over ten years’ experience encompassing diverse areas in strengths include, management, leadership,
being a team player as well as work as an individual. Increasing Operational control and membership sales by 30%,
weekly contract billable hours from $1,6k to $9k and winning Government Bids for 6 million plus
ACCOMPLISHMENTS
BBROWARDROWARD CCOUNTYOUNTY CCHAMBERHAMBER OFOF CCOMMERCEOMMERCE
 Improved customer satisfaction by 35%
 Setting up Career Fairs for Chamber members and other companies
 Increased membership sales by 40%.
 Designed forms and guidelines for better management and operations regarding new and current memberships
TTEAMEAMSSTAFFTAFF GS, IGS, INCNC.
 Improved customer satisfaction from 35% to 90% in first year of employment.
 Increased sales by 6m plus between 2007 to 2009.
 Designed forms and guidelines for better management and operations regarding government bid projects
resulting in a 25% increase of won bids.
 Placed medical candidates with government facilities.
 Held contract for Consolidated Mail Outpatient Pharmacy (CMOP) for the US Department of Veterans
Affair for 5 years.
LLOGOG CCABINABIN BBQ, IBBQ, INCNC.
 Negotiated property lease, building blueprint/construction, and interior equipment and furnishings below
business startup budget by 6%.
 Developed and managed marketing campaigns and budgets resulting in monthly sales increase of 50% or
more.
 Servesafe Certified 2007
PROFESSIONAL EXPERIENCE
CUSTOMER SERVICE / SALES
HEALTH E MED GROUP, LLC. - Fort Lauderdale, FL 33309
(05/2016-Present)
 Font incoming call regarding healthcare insurance information
 Screen potential client’s for insurance
 Contact agents for further assistance on healthcare insurance policies
 Customer Service for clients
JAKE KILBYJAKE KILBY

2. J.Kilby Resume
CUSTOMER SERVICE / SALES
Septic Savior - Deerfield Beach, FL
February 2016 to April 2016 (part-time position)
 Customer Service with new and old customers, negotiating needs for household products
 Marketing/Sales for potential customers Pre-screening for our product
 Verifying address for shipping
MANAGER / SALES
Broward County Chamber of Commerce – Ft. Lauderdale, FL.
January 2015 to December 2015 (Privately owned, financial problems)
Operations, Customer Service, SalesOperations, Customer Service, Sales
 Daily Operations/Customer Service with members / non-members, negotiating membership packages
 Representing company at local events
 Organizing Expos, Career Fairs
 Marketing for potential clients, Pre-screening for memberships
 Sale Chamber of Commerce new memberships, and maintaining existing memberships
 Work with clients and employees solving problems
 Writing and review of Policies and Procedures
 Monitoring existing processes and analyzing their effectiveness
 Creating strategies to improve productivity and efficiency
 Managing quality assurance
 Supervising, hiring, and training of employees
 Directing Training and Staff Meetings
PROMOTIONAL SPECIALIST
Caribbean Cruise Lines – Ft. Lauderdale, FL.
October 2014 to January 2015 (new Job)
Operations, Customer Service, SalesOperations, Customer Service, Sales
 Operations/Sales with customers, negotiating cruise needs for vacation packages
 Marketing for potential customers Pre-screening for vacation cruises
SR. EXECUTIVE RECRUITER
A Prime Solution – Ft. Lauderdale, FL.
June 2013 to July 2014 (Company layoffs)
Finance/Accounting, Human Resources, Administrative, and Healthcare RecruitingFinance/Accounting, Human Resources, Administrative, and Healthcare Recruiting
 Operations/Customer Service with Clients and Candidates, negotiating hiring needs and salaries, as well
as billing rates and marketing
 Recruiter for, HR, Administrative, and Financial (nationwide)
 Pre-screening/Interviewing of candidates for positions, via phone and internet as well as in person
 Marketing for potential clients and marketing of existing clients for new position placements
 Reviewed open client positions and setting up of contract agreements for clients regarding staff
placements
 Controlled job placement ads for open positions via internet, job board ads, etc.
SENIOR RECRUITER / Account Manager
Hospital Management Solutions, Inc. – Lauderdale-By-The-Sea, FL.
March 2013 to May 2013 (Temp position)
Healthcare Therapists Recruiter/Account ManagerHealthcare Therapists Recruiter/Account Manager
 Recruiter for Physical, Occupational, Speech, Respiratory, and Radiation Therapists (nationwide)
 Pre-screened/Interviewing of candidates for medical positions, via phone and internet
 Marketed to hospitals, doctor’s offices, and other medical facilities for potential clients
 Reviewed open client positions and setting up of contract agreements for clients regarding staff
placements

3. J.Kilby Resume
 Customer Service with Clients and Candidates, negotiating’s of salaries and fees hiring needs and
marketing skill sets, closings
 Generated client invoices for hired placements
 Controlled job placement ads for open positions via internet, job board ads
BRANCH OPERATIONS MANAGER
Oreck Vacuum Store – Fort Lauderdale, FL
August 2011 to March 2013 (new job)
Store Operations/SalesStore Operations/Sales
 Controlled branch operations as well as advised two other stores regarding store procedures/management
 Customer Service with customers marketing products for their needs and pricing closing of sale
 Governed in store inventory and ordered future inventory
 Managed daily duties, administrative and sales of the store as well as consult ensured daily repairs
 Reduced and controlled expenses within budget guidelines
 Increases profitability each month, through sales of new product and repair sales
BUSINESS DEVELOPMENT / RECRUITER in Healthcare
Independent Contractor – Atlanta, GA
February 2009 to August 2011 (Consultant)
Finance/Accounting, Administrative RecruitingFinance/Accounting, Administrative Recruiting
 Cold called potential clients via phone, in person, and internet for open staffing needs
 Interviewed / pre-screened candidates to fill open positions for clients
 Networking for candidates to fill positions via internet, job boards, phone
 Generated client invoices for hired placements
OFFICE MANAGER
Todd Smalley Renovations – Atlanta, GA
September 2009 to July 2011 (Moved to Florida)
Home Renovations Office OperationsHome Renovations Office Operations
 Set appointments with contractor and customer
 Handling of customers’ needs in Renovations, budgeting and pricing, and design requirements
 Reduced and controlled expenses by regulating monthly budget and wholesale cost
 Managed monthly invoicing to customers
 Increased business by marketing for additional customers
ACCOUNT EXECUTIVE
TeamStaff Government Solutions, Inc. – Atlanta / Loganville, GA
September 2007 to July 2009 (Corporate layoffs)
Healthcare Recruiter/Account Manager (Government Contracts)Healthcare Recruiter/Account Manager (Government Contracts)
 Designed bid proposals for government staffing contracts in the healthcare and administrative industry
 Placed healthcare staff for government facilities, i.e. Military Bases, Veterans Hospitals
 Managed team of 5-50 professionals in the healthcare and government industry for contracted positions
 Customer Service with Clients and Candidates, negotiating’s of salaries and fees hiring needs and
marketing skill sets, closings
 Served as mentor to junior team members i.e. Account Managers, and Recruiters
 Defined strategy and business plan for increase profit
Education
APPALACHIAN STATE UNIVERSITY B.B.A. DEGREE IN BUSINESS
MANAGEMENT ; Boone, NC,