1. J.Kilby Resume
954- 801- 8665 Fort Lauderdale, FL
33334
T.Kilby1022@gmail.com
PROFILE
Diversified management skills, Operations, Customer Service, recruiting divisional and branch services. Professional
Operations Manager, Account Manager / Recruiter in the Healthcare, Administrative, Human Recourses, and Finance
industry with over ten years’ experience encompassing diverse areas in strengths include, management, leadership,
being a team player as well as work as an individual. Increasing Operational control and membership sales by 30%,
weekly contract billable hours from $1,6k to $9k and winning Government Bids for 6 million plus
ACCOMPLISHMENTS
BBROWARDROWARD CCOUNTYOUNTY CCHAMBERHAMBER OFOF CCOMMERCEOMMERCE
 Improved customer satisfaction by 35%
 Setting up Career Fairs for Chamber members and other companies
 Increased membership sales by 40%.
 Designed forms and guidelines for better management and operations regarding new and current memberships
TTEAMEAMSSTAFFTAFF GS, IGS, INCNC.
 Improved customer satisfaction from 35% to 90% in first year of employment.
 Increased sales by 6m plus between 2007 to 2009.
 Designed forms and guidelines for better management and operations regarding government bid projects
resulting in a 25% increase of won bids.
 Placed medical candidates with government facilities.
 Held contract for Consolidated Mail Outpatient Pharmacy (CMOP) for the US Department of Veterans
Affair for 5 years.
LLOGOG CCABINABIN BBQ, IBBQ, INCNC.
 Negotiated property lease, building blueprint/construction, and interior equipment and furnishings below
business startup budget by 6%.
 Developed and managed marketing campaigns and budgets resulting in monthly sales increase of 50% or
more.
 Servesafe Certified 2007
PROFESSIONAL EXPERIENCE
CUSTOMER SERVICE / SALES
HEALTH E MED GROUP, LLC. - Fort Lauderdale, FL 33309
(05/2016-Present)
 Font incoming call regarding healthcare insurance information
 Screen potential client’s for insurance
 Contact agents for further assistance on healthcare insurance policies
 Customer Service for clients
JAKE KILBYJAKE KILBY

2. J.Kilby Resume
CUSTOMER SERVICE / SALES
Septic Savior - Deerfield Beach, FL
February 2016 to April 2016 (part-time position)
 Customer Service with new and old customers, negotiating needs for household products
 Marketing/Sales for potential customers Pre-screening for our product
 Verifying address for shipping
MANAGER / SALES
Broward County Chamber of Commerce – Ft. Lauderdale, FL.
January 2015 to December 2015 (Privately owned, financial problems)
Operations, Customer Service, SalesOperations, Customer Service, Sales
 Daily Operations/Customer Service with members / non-members, negotiating membership packages
 Representing company at local events
 Organizing Expos, Career Fairs
 Marketing for potential clients, Pre-screening for memberships
 Sale Chamber of Commerce new memberships, and maintaining existing memberships
 Work with clients and employees solving problems
 Writing and review of Policies and Procedures
 Monitoring existing processes and analyzing their effectiveness
 Creating strategies to improve productivity and efficiency
 Managing quality assurance
 Supervising, hiring, and training of employees
 Directing Training and Staff Meetings
PROMOTIONAL SPECIALIST
Caribbean Cruise Lines – Ft. Lauderdale, FL.
October 2014 to January 2015 (new Job)
Operations, Customer Service, SalesOperations, Customer Service, Sales
 Operations/Sales with customers, negotiating cruise needs for vacation packages
 Marketing for potential customers Pre-screening for vacation cruises
SR. EXECUTIVE RECRUITER
A Prime Solution – Ft. Lauderdale, FL.
June 2013 to July 2014 (Company layoffs)
Finance/Accounting, Human Resources, Administrative, and Healthcare RecruitingFinance/Accounting, Human Resources, Administrative, and Healthcare Recruiting
 Operations/Customer Service with Clients and Candidates, negotiating hiring needs and salaries, as well
as billing rates and marketing
 Recruiter for, HR, Administrative, and Financial (nationwide)
 Pre-screening/Interviewing of candidates for positions, via phone and internet as well as in person
 Marketing for potential clients and marketing of existing clients for new position placements
 Reviewed open client positions and setting up of contract agreements for clients regarding staff
placements
 Controlled job placement ads for open positions via internet, job board ads, etc.
SENIOR RECRUITER / Account Manager
Hospital Management Solutions, Inc. – Lauderdale-By-The-Sea, FL.
March 2013 to May 2013 (Temp position)
Healthcare Therapists Recruiter/Account ManagerHealthcare Therapists Recruiter/Account Manager
 Recruiter for Physical, Occupational, Speech, Respiratory, and Radiation Therapists (nationwide)
 Pre-screened/Interviewing of candidates for medical positions, via phone and internet
 Marketed to hospitals, doctor’s offices, and other medical facilities for potential clients
 Reviewed open client positions and setting up of contract agreements for clients regarding staff
placements

3. J.Kilby Resume
 Customer Service with Clients and Candidates, negotiating’s of salaries and fees hiring needs and
marketing skill sets, closings
 Generated client invoices for hired placements
 Controlled job placement ads for open positions via internet, job board ads
BRANCH OPERATIONS MANAGER
Oreck Vacuum Store – Fort Lauderdale, FL
August 2011 to March 2013 (new job)
Store Operations/SalesStore Operations/Sales
 Controlled branch operations as well as advised two other stores regarding store procedures/management
 Customer Service with customers marketing products for their needs and pricing closing of sale
 Governed in store inventory and ordered future inventory
 Managed daily duties, administrative and sales of the store as well as consult ensured daily repairs
 Reduced and controlled expenses within budget guidelines
 Increases profitability each month, through sales of new product and repair sales
BUSINESS DEVELOPMENT / RECRUITER in Healthcare
Independent Contractor – Atlanta, GA
February 2009 to August 2011 (Consultant)
Finance/Accounting, Administrative RecruitingFinance/Accounting, Administrative Recruiting
 Cold called potential clients via phone, in person, and internet for open staffing needs
 Interviewed / pre-screened candidates to fill open positions for clients
 Networking for candidates to fill positions via internet, job boards, phone
 Generated client invoices for hired placements
OFFICE MANAGER
Todd Smalley Renovations – Atlanta, GA
September 2009 to July 2011 (Moved to Florida)
Home Renovations Office OperationsHome Renovations Office Operations
 Set appointments with contractor and customer
 Handling of customers’ needs in Renovations, budgeting and pricing, and design requirements
 Reduced and controlled expenses by regulating monthly budget and wholesale cost
 Managed monthly invoicing to customers
 Increased business by marketing for additional customers
ACCOUNT EXECUTIVE
TeamStaff Government Solutions, Inc. – Atlanta / Loganville, GA
September 2007 to July 2009 (Corporate layoffs)
Healthcare Recruiter/Account Manager (Government Contracts)Healthcare Recruiter/Account Manager (Government Contracts)
 Designed bid proposals for government staffing contracts in the healthcare and administrative industry
 Placed healthcare staff for government facilities, i.e. Military Bases, Veterans Hospitals
 Managed team of 5-50 professionals in the healthcare and government industry for contracted positions
 Customer Service with Clients and Candidates, negotiating’s of salaries and fees hiring needs and
marketing skill sets, closings
 Served as mentor to junior team members i.e. Account Managers, and Recruiters
 Defined strategy and business plan for increase profit
Education
APPALACHIAN STATE UNIVERSITY B.B.A. DEGREE IN BUSINESS
MANAGEMENT ; Boone, NC,