1. Key Skills
 Extensive knowledge of business processes and procedures
 Marketing Strategies
 Conflict/Complaint Resolution
 Documentation & Evaluation
 Team Development & Training
 Sales & Margin Improvement
 Retail Operations Management
 Merchandising & Warehouse Operations
 Cost-Reduction Strategies
 Customer Focused Leadership
 Fluent in English & Spanish with exceptional communication and interpersonal skills.
 Sound knowledge of MS Office Suite with typing speed of 70 wpm.
 Florida 4-40 Insurance – Active License Holder.
 Willing to travel and work extended hours as necessary.
.
Experience
TEAM MEMBER
STATE FARM- Orlando, FL
 Builds viable, long term relationships with new clients on a daily basis.
 Prepares, documents and rates quotes for all Personal Lines product lines.
 Oversees applications, requests MVR’s, follow through & completes all underwriting qualifications.
 Responds to phone calls & requests for information, endorsements or cancellations as and when necessary.
 Identifies opportunities to enhance customer count with personal lines product line.
GENERAL MANAGER
CELLTRONIX (MetroPCS Franchise), Orlando, FL 2014-16
 Ably leads a diverse growing team with impressive sales record.
 Promotes overall organizational growth – the number of stores doubled from 9 to 18 within two years.
 Responsible for overall management of stores including performance reviews, scheduling, payroll and
promotions.
 Performs regular market research and tests.
 Prepares and reviews new proposals for portfolio.
 Develop presentations, reports and summarized all results.
 Analyzed project progress and provided update on status.
JENNIFER CALDERON
10416 Jane Eyre Dr. Orlando, FL 32825
Jay.Calderon0517@gmail.com | (407) 283-1513
Accomplished professional with proven success in generating store revenue and collaborating
with team members to improve efficiency. Exemplary leadership ability with a drive to
motivate and assist others while maintaining organizational objectives.
JC
GG

2. Experience
OFFICE MANAGER 2011-14
TIEMPO REALTORS, Orlando, FL
 Responsible for administrative procedures, documentation, advertisements and mailings.
 Performed all necessary supervisory functions.
 Hired, motivated and appraised the performance of staff.
 Analyzed profit and loss statements running profitable office.
 Coordinated processes for Realtors to renew and/or attain licensing.
OPERATIONS MANAGER 2010-11
MPM INVESTMENTS LLC, Orlando, FL
 Managed accounting and reporting functions for six subsidiaries of MetroPCS.
 Restructured operations to facilitate business growth, reduce cost, and improve service.
 Established payroll procedures and processing schedules to enhance productivity.
 Interviewed potential employees, scheduled staff, evaluated performance and made recommendations for
promotions.
 Promoted a healthy team-spirited through a positive and proactive leadership style.
OFFICE MANAGER 2009-10
HOME MITIGATION DIRECT, Orlando, FL
 Provided administrative and executive support in a busy office environment.
 Managed CEO’s and other executives’ calendars, planned meetings, prepared reports, spreadsheets,
presentations and allied records.
 Welcomed clients, answered incoming calls.
 Worked for Sales/Marketing team for mass mailing of sales materials.
 Prepared payroll, controlled correspondence, designed filing systems, reviewed and approved supply
requisitions.
Education
VALENCIA COLLEGE 2014-Present
Associate in Arts
CORONA-NORCO HIGH SCHOOL 2006
HS Diploma
References shall be provided upon request
JENNIFER CALDERON
10416 Jane Eyre Dr. Orlando, FL 32825
Jay.Calderon0517@gmail.com | (407) 283-1513
JC
GG