This document outlines the key skills and experience of Jennifer Calderon. She has over 10 years of experience in business management, marketing, sales, and customer service roles. Her experience includes positions as an Office Manager, Operations Manager, and General Manager, where she oversaw teams, analyzed finances, developed strategies, and improved processes. She is currently pursuing an Associate's degree at Valencia College. Her skills include marketing, sales, customer service, team leadership, and office administration.

1. Key Skills
 Extensive knowledge of business processes and procedures
 Marketing Strategies
 Conflict/Complaint Resolution
 Documentation & Evaluation
 Team Development & Training
 Sales & Margin Improvement
 Retail Operations Management
 Merchandising & Warehouse Operations
 Cost-Reduction Strategies
 Customer Focused Leadership
 Fluent in English & Spanish with exceptional communication and interpersonal skills.
 Sound knowledge of MS Office Suite with typing speed of 70 wpm.
 Florida 4-40 Insurance – Active License Holder.
 Willing to travel and work extended hours as necessary.
.
Experience
TEAM MEMBER
STATE FARM- Orlando, FL
 Builds viable, long term relationships with new clients on a daily basis.
 Prepares, documents and rates quotes for all Personal Lines product lines.
 Oversees applications, requests MVR’s, follow through & completes all underwriting qualifications.
 Responds to phone calls & requests for information, endorsements or cancellations as and when necessary.
 Identifies opportunities to enhance customer count with personal lines product line.
GENERAL MANAGER
CELLTRONIX (MetroPCS Franchise), Orlando, FL 2014-16
 Ably leads a diverse growing team with impressive sales record.
 Promotes overall organizational growth – the number of stores doubled from 9 to 18 within two years.
 Responsible for overall management of stores including performance reviews, scheduling, payroll and
promotions.
 Performs regular market research and tests.
 Prepares and reviews new proposals for portfolio.
 Develop presentations, reports and summarized all results.
 Analyzed project progress and provided update on status.
JENNIFER CALDERON
10416 Jane Eyre Dr. Orlando, FL 32825
Jay.Calderon0517@gmail.com | (407) 283-1513
Accomplished professional with proven success in generating store revenue and collaborating
with team members to improve efficiency. Exemplary leadership ability with a drive to
motivate and assist others while maintaining organizational objectives.
JC
GG

2. Experience
OFFICE MANAGER 2011-14
TIEMPO REALTORS, Orlando, FL
 Responsible for administrative procedures, documentation, advertisements and mailings.
 Performed all necessary supervisory functions.
 Hired, motivated and appraised the performance of staff.
 Analyzed profit and loss statements running profitable office.
 Coordinated processes for Realtors to renew and/or attain licensing.
OPERATIONS MANAGER 2010-11
MPM INVESTMENTS LLC, Orlando, FL
 Managed accounting and reporting functions for six subsidiaries of MetroPCS.
 Restructured operations to facilitate business growth, reduce cost, and improve service.
 Established payroll procedures and processing schedules to enhance productivity.
 Interviewed potential employees, scheduled staff, evaluated performance and made recommendations for
promotions.
 Promoted a healthy team-spirited through a positive and proactive leadership style.
OFFICE MANAGER 2009-10
HOME MITIGATION DIRECT, Orlando, FL
 Provided administrative and executive support in a busy office environment.
 Managed CEO’s and other executives’ calendars, planned meetings, prepared reports, spreadsheets,
presentations and allied records.
 Welcomed clients, answered incoming calls.
 Worked for Sales/Marketing team for mass mailing of sales materials.
 Prepared payroll, controlled correspondence, designed filing systems, reviewed and approved supply
requisitions.
Education
VALENCIA COLLEGE 2014-Present
Associate in Arts
CORONA-NORCO HIGH SCHOOL 2006
HS Diploma
References shall be provided upon request
JENNIFER CALDERON
10416 Jane Eyre Dr. Orlando, FL 32825
Jay.Calderon0517@gmail.com | (407) 283-1513
JC
GG