Dianne Chiechi has over 25 years of experience in customer service and business development roles. She has a track record of exceeding sales goals and providing strategic recommendations to reduce clients' costs. Currently she volunteers her time assisting with career and church events.

1. DIANNE CHIECHI
Home: 650-572-9212 Email: ddchiechi@att.net
Cell: 650-288-2774 www.linkedin.com/pub/dianne-chiechi/a7/850/39a/
Career Summary
Talented and enthusiastic Customer Service professional with extensive experience in establishing customer relations,
expanding penetration of company products and services, and identifying and converting customer needs into sales. Track
record of exceeding monthly sales goals and upselling additional products and services.
Skills
 Client Retention  Account Management  Conflict Resolution
 Productivity Improvement  Proactively Identifies Customer Needs  Adaptable to Change
Training
Training: Dale Carnegie, Presentation Effectiveness Seminar (2012), Time Management
Excellent PC Skills including: Word, Outlook, Excel, PowerPoint, Web-Based Systems, Salesforce, Upselling
Professional Experience
Business Development Representative January 2016 – June 2016
ServiceMaster Restoration by Ward/Tek, Inc. Belmont, CA
 On behalf of owner, set up crucial legality aspects of the business such as local city business license, assuring all
employee certifications were current in meeting the franchise criteria.
 Set up HR files and coordinated employee background checks.
 Fleet Manager- insurance/registration compliance
 Developed Marketing Plan – Created prospect list, trained 1 employee making marketing calls to local insurance
agents.
 Coordinated numerous mandatory training classes for 3 employees
 Purchased all furniture for new office, ServiceMaster required business supplies/products and building graphic
signage.
 Inventory management – labelled and inventoried 75+ pieces of equipment related to business.
Human Resource Assistant (Temp Position) November 2014 – February 2015
San Mateo Credit Union Redwood City, CA
 Input and audited life insurance, 401k, dependents, beneficiary and emergency contacts for new payroll system,
including uploading employee photos.
 Audited emergency employee contact. Collected and updated information creating an Emergency Response
Team master list and chart for home-office and branches.
 Investigated and composed CPR vendor training companies for certification and recertification training.
 Created new employee files. Scanned and filed documents in employee files.
 Processed employee discount movie ticket orders as ordered. Completed in-house audit from the past five years.
 Assembled new hire packets – revised checklist for benefit information and policy and procedures.
 Created and assembled materials for San Mateo Credit Union scholarship programs including A Guide for
Financial Aid and Cash for College booklets.
 Assembled in-house employee motivational program for quarterly packets.
 Assisted with creating fitness waiver & release of liability document.
 Reorganized all HR files and supplies, labeling appropriately. Made certain all documents were current.
Account Development Representative February 1990 – April 2014
Automotive Resources International (ARI) San Mateo, CA
ARI is a billion-dollar fleet leasing and management company headquartered in Mt. Laurel, New Jersey.
Business Development
 Visited 40+ customer sites quarterly in California Central region, managing over 30,000 vehicles.
 Managed over 6,000 vehicles for the largest customer in the region.
 Assisted District Sales Managers in developing new accounts and growing existing customer’s portfolios by
researching and evaluating existing fleet procedures, promoting recommendations.
 Logged and tracked all activity using Salesforce software to manage future opportunities and activities.
 Participated in new business implementation and handoff from selling to implementing.
 Gathered data, verified data integrity and formatted data according to customer’s terminology.
 Built profiles that created a customer foundation for our relationship.

2. Customer Service
 Instructed customers on use of ARI’s proprietary fleet tracking and maintenance web-based system.
 Customized each customer’s web-based system to show maintenance, fuel, license and driver compliance data
for their entire fleet.
 Set up capabilities to report key performance indicators and alerts.
 Acted as customer’s advocate by communicating with other team members in Billing, Remarketing and Strategic
Consulting.
 Recommended enhanced efficiencies; increasing return on investments.
Presentations / Cost Savings / Data Analysis
 Analyzed, created and presented Strategic Partnership Annual Reviews resulting in recommendations that
reduced he customer’s total cost of fleet ownership, benchmarking data against similar fleets, and recommended
improvements.
 Developed vehicle make and model selectors, evaluating safety equipment and vehicle options based on driver
needs for their job responsibility. Created quotations, lease rates and special report requests. Compiled data
resulting in an overall reduced cost of $1,000.00 to $5,000.00 per vehicle.
Customer Service Representative Other Experience
McCullough Leasing (company no longer in business) Burlingame, CA
Fleet Management Company
 Built relationships with automotive dealerships, negotiating best possible pricing of vehicles on behalf of
customers.
 Coordinated delivery of vehicles to customers.
 Customized pricing based on customers vehicle selectors.
 Identified, modified and implemented vehicle pricing, resulting in pricing vehicles quickly and efficiently.
Volunteer
Assistant (Volunteer) August, 2013 – Current
Phase2Careers San Mateo, CA
 Assist Executive Director on preparation for Phase2Career events (job fairs, recruitment mixers, job search
review panels and annual excellence awards breakfast).
 Greet/register business/community speakers and job seekers. Promoting Phase2Careers programs/venues
providing direction and suggestions to job seekers.
 Create flyers, monthly calendar, and job related documents, for Phase2Careers/co-sponsored events.
Assistant (Volunteer) January 2015 – Current
The Auto Auction (a new start up business opened April 13, 2015) South San Francisco, CA
 Assist CEO, CFO and Administration with customer service, marketing and answering client calls.
 Contacted prospective clients to introduce company and advertise grand opening.
 Created grand opening flyer distributing to prospective buyers. Greeted and assisted clients/prospects during the
course of the open house event and weekly auctions.
Hospitality (Volunteer) – currently serving on usher and welcome committees 2000 – Current
First Presbyterian Church San Mateo, CA
 Greet and welcome members and guests on a regular basis.
 Constructed team and managed 2015 Easter Brunch for approximated 500 people.
 Facilitated women’s retreat event for 100 people.
 Serve as Wedding Coordinator since 2005.