Ezenna Iroegbu has over 15 years of experience in sales, customer service, and business development. She has a proven track record of exceeding sales goals and has received numerous awards for top performance. Her skills include prospecting, presenting, closing deals, and building long-term client relationships. She is proficient in various software and seeks to inspire team success through creative problem solving and goal setting.

1. 111 HAWTHORNE ST, SYRACUSE, NY 13210
PHONE (315) 727 6241 EZENNASALES@GMAIL.COM
EZENNA IROEGBU
SKILL SET
Creative “out of the box” problem solver who can analyze a company situation,
enthusiastically define department goals, and inspire team members to success.
Develop high probability “sales process” calling procedures that result in optimum conversion
from contact lead to closing for both new prospects and current customers.
My years of inbound and outbound calling success representing a variety of products and
services gives me a unique perspective on how to mentor and coach callers to peak
performance by developing innovative incentive programs and management measurement
tools. I have the ability to prospect and develop replicable systems for acquiring new business.
Experience speaking with senior level management, executives and ownership, brokering
deals, contract negotiation, client management
Proficient in Microsoft Excel, Word, PowerPoint, Outlook, Access Database, Dynamics, as
well as Oracle, Legacy and a variety of CRM (Customer Relationship Management) software
from various companies.
EMPLOYMENT
05/5/2016- 11/30/2016 Sanico Cleaning Solutions Syracuse/Utica, NY
Outside sales consultant
● Covered Utica and Syracuse greater areas selling cleaning solutions to large organizations
such as hospitals, industrial processing, companies hotel chains, schools, colleges, cities,
and counties
● Phone work setting up appointments with key decision makers and c level executives in
purchasing and facilities departments. Establishing face to face meets to close deals and
test new products and processes.
● As a distributor's representative coordinated sales efforts with manufacturer's
representatives and regional directors to close key accounts with large organizations.
● Sold based on value and relationships not price
● Implemented training programs for cleaning staff in the effective use of janitorial
machines, equipment and chemicals. Coordinated follow up meets with manufacturer

2. training teams.
● Showed companies where their consumption could be cut, areas they were able to save on
labor, and energy usage. Made sure everything met health, safety, and environmental
standards
● Built relationship and trust with key decision makers, executives, and business owners to
earn business long term.
● In 3 months built a book of business equating to 150k-200k of ongoing annual sales, over
30-40 individual accounts.
09/21/2015 4/8/2016– Spectrum Software Syracuse, NY
Sr. Sales Consultant / Closer
● Market multiple human services, software and management systems for debt collection and billing
services business to business.
● Working in the same position as Sr. Consultant/closer but now selling collection and billing
services to all types of business instead of services only associated with medical practices, and
organizations
● Completed online presentation from prospecting to closing large debt collections accounts
completely remotely.
● Acquired hundreds of thousands to millions of dollars of debt under companies management per
account
● In 7 months built the company's client list for this new offering from 10 accounts acquired over a
year 150+ customers, was brought back by the owner of the company for this specific contract
tasked with building client base to 150 in 9 months was able to complete the task in 7 months.
5/4/2015- 09/18/2015 Halco Energy Liverpool, NY
Solution Center Manager
● Managed and ran a small call center of 7 employees.
● 5 phone staff and 2 clerical staff.
● Established key performance indicators upgraded office systems to be able to monitor
and track key performance indicators.
● Created fun daily/week based incentiveplans to boost certain behaviors and reach certain
goals.
● Implemented training programs with measurable follow up meets. Measured participants
results and by reading weakness able to determine areas of training and improvement
needed or incentives to adjust pivotal behaviors’ boosting both productivity and
efficiency
● Created systems to track outside salespersons time and efficiency to make sure everyone

3. ran to their full capacity and they are being scheduled as effectively as possible.
● Managed day to day tasks scheduling, payroll, office expenses etc.
04/2/2012- 04/29/2015 Sutherland Global Services Syracuse, NY
Sr. Consultant
● Exceeded every monthly sales goal from my start date until leaving the position. Many
months reaching 400%-500% of goal.
● #1 Top performing agent in a program of 200 sales professionals.
● 6 time platinum award winner, awarded only to top 3% the performers in the company
every 6 months.
● Worked 2 programs one selling computers and software to existing Dell business class
customers. Including educational software, pos systems, servers, business licensing for
Microsoft office products, windows, adobe, powerpoint etc. The second program selling
direct mail advertising to business owners for United States Postal Service.
5/09 – 1/10 and again from 07/2010 – 04/2012 Spectrum Software
Syracuse, NY (to explain this break I took a 6 month hiatus to explore the option of starting my own business selling
online advertising to local business owners, it did not work out as I had expected so I returned to work again in July of
2010)
Sr. Sales Consultant / Closer
● Primary close for provider of medical services, and software solutions to medical facilities
● Market multiple human services, software, and management systems specific to the healthcare
industry
● Cold calling and prospecting. Setting qualified appointments for sales demonstrations
● Writing of company sales scripts, rebuttals, demonstration training manuals
● Training and helping with development of sales processes and workflow
● Contract negotiation, and client management
1/09- 5/09 Altavista Group Syracuse, NY (originally
started in Manhattan office then came up to Syracuse to help set up new territory as assistant
manager of the new office)
Corporate Trainer
● Team lead and sales associate for door to door energy sales.
● Outside sales business to business promoting products and services of Fortune 500 companies

4. ● Trained, interviewed and provided daily leadership to a team of 5 top sales professionals.
● Individually ranked twice in "The Leader" (Corporate Magazine) for top sales rep on specific
campaigns
11/2007 – 1/2009 Max International New York, NY
Stock Broker
● Building and managing client relationships, understanding of markets, versed in many techniques
including averaging down, options strategies, spreads and straddles
● Opened new client accounts, 2nd traded (reached out to former clients and convinced them to
become a repeat customer)
● Researched and created business and home call lists based on criteria such as net worth, sales
volume, annual income and suitability
● Prospected and qualified potential clients as accredited investors
● Evaluated companies based on fundamentals and technical suitability for specific clients
11/2006 – 10/2007 Arrow Electronics Melville, NY
Accounts payable analyst
● Analysis and resolution of accounts payable issues and discrepancies. Proofreading and presenting
of reports. Escalation of accounts payable issues. Highly detail oriented work.
● Working heavily with Oracle and Legacy databases. Also required strong skills in Excel, Access
Database, and Word.
● Preparation of Electronic Invoices for AP department, Matching of parts to vendor invoices
through Oracle system
07/2005 – 10/2006 Niko Software Kansas City, MO
Sr. Sales Consultant / Closer
● Primary closer and team leader for Niko Software Corp. Taking prospective clients through sales
presentation process. Educating and overcoming objections both online and in person
demonstrations. Helped in the development of online sales presentation process. Training of
appointment setters, and development of sales scripts
● Cold calling/ prospecting. Setting appointments for sales demonstrations.
● Reading the client, overcoming objections, committing and confirming appointments,
sending out requested company
Information.
● Key person in development online sales process enabling company to go nationwide
instead of only selling locally face to face.
11/2004 - 06/2005 Wealth Information Network Gladstone, MO

5. Business consultant / marketer
● Provided consultation solutions for Internet and Real Estate business owners.
● Prospected warm leads, educated, overcame objections, committed clients through emotional sales
process, and pre-set appointments for senior consultants to close the sale.
07/2003 - 08/2004 Sprint PCS North Bay Sales Team Pleasanton, CA
Sales Representative/Vision Expert
● Mastered the services and equipment offered in different retail outlets. Explained to customers
how they worked and were priced as a traveling Sprint PCS vendor at multiple locations.
● Marketed sales and promotions Sprint had available for customers. Used voice, visual aids, booth
displays, and networking techniques to raise sales. After sales closure, activated new customer
accounts or performed ESN swaps for current customers.
● Ranked as top sales agent for North Bay sales team within 4 months start.
01/2002 - 09/2002 Santa Cruz Beach Boardwalk Santa Cruz, CA
Guest services/Operations Personnel
● Answered phones in high call volume operations office. Gave general information, directions,
pricing and scheduling of events for boardwalk and coconut grove.
● Dealt with customer complaints and concerns, addressing a multitude of issues amicably.
Explained company procedure and policy to customers.
1997 - 2001 Netsat Express (of Globecommsystems) Hauppauge, NY
Customer support specialist
● Technical support and customer relations for wide area satellite ISP networks. Provided technical
support via phone in a network operations center with heavy call intake. For international client
base of ISP owners.
● Advised clients as to satellite, networking components, security software, and redundancy systems
compatible with Netsat’s high speed satellite network.
● Linux mail server adminstation and set up as well as redundancy systems for these servers using
IBMs AIX platform, raid technology, and redhat linux
CERTIFICATIONS/EDUCATION

6. Associates Degree in Computer Technology II ECPI Technical Inst. Raleigh, NC
New York Life and Health Insurance NYS Board of Insurance NY
Series 7 Licensed Broker NASD/FINRA/SEC Federal
Series 63 Registered Representative NASD NY CA NV NC