1. Laurie J. Harrison
49 Elm St. 1R Auburn, ME 04210 (207) 241-7449 harrislaurie333@gmail.com
SUMMARY
I have over 5 years of working within the banking andfinancial industry, as wellas multiple years of experience withinthe Administrative field. One
of mygreatest strengths, is the abilityto provide excellent customer service while buildingrapport, confidence, and trust, withinanorganization.
TECHNICAL SKILLS
 Proficient with MS Windows 95, 98, MS Word, 2000,
2003, 2007
 MS Excel;MS PowerPoint;MS Outlook;MS Access
 Phone Support
 Strong Initiative
 Analytical Thinking
 Customer Service Skills
 Kronos
 Citrix
 DOS
 PeopleSoft
 Cisco
 RelationshipManager
 Ovation
 Fidelity/Vector
 Internet searchingskills
 Excellent verbal & written communication
 Tax PreparationExperience
 Team Player
 Quick learner
 Adaptable
 Fi-Serve
 Store Admin
 E-Collect
 Lotus Notes
 IEX/Nice
 CMSE Card Management
 Multi-line switchboards (inbound& outbound)
 Adobe Creative Suite
 Anasazi Database
EMPLOYMENT HISTORY
TD Bank, N.A. Financial Solutions Group
Banking Specialist II; May, 2014 – current
My current responsibilitiesinclude: sustaining sale goals and metrics;effective communicationwithemployeesandcustomers;providing secure
authentication;meeting all compliance regulations;having knowledge of banking terminologyandlaws;servicingEscrow, Home EquityLines of
Credit, vehicle loans, andchecking/savings accounts;processing electronic payments;educating customers on products offered;maintaining
confidential information.
TD Bank, N.A.
Banking Specialist I; May, 2013 – May, 2014
The responsibilities for a Banking Specialist I is to meet allsales goals andmetrics;service customer’s checking andsavin gs accounts;and maintain
confidentiality.
Pioneer Recruiting, Contract Position
Clerical Assistant III; September, 2011 – March, 2013
I was previouslyemployedwithBankof America as a Clerical Assistant III. Within myposition, I assistedwithpricing proposals for companies who
maintained over 50 MMin spendout, alongwith a check count of over 10,000 for vendors;I assisted with the preparationof comprehensible
proposals, PMXproposals, tracking financial benefits, vendor information, andupdatingaccounts such as receivables/payables;I workedprimarily
with MS Excel andMS Outlook; I alsocreatedPowerPoint Presentations as needed;andmaintainedhighconfidentiality.
Wright Express, Contract Position
Customer Service Representative; September, 2007 - March, 2008
Worked withina call center using DOS& PeopleSoft;assisted clients withtheir accounts such as account balances & suspensions;created
passwords;approvedservice & fuel authorizations;communicatedwith other fleet services suchas GE Capital, ARI, Wheels, Lease Plan, Hess,
Valvoline, Gulf, Sheetz, QTrip.
H & R Block
Tax Associate I; Tax Seasons 2006 & 2007
Preparedyearlyincome taxes for clients using PeopleSoft software;knowledgeable oftax documents andlaws;participatedwithtax courses as
required.

2. Maine Employers Mutual Insurance Company, Contract Position
Underwriting Department; Sept., 2006 - Jan. 2007
I assisted senior underwriters withrenewalquotes;maintainedinformationin Excel andresearched insurance losses withinthe Internet.
Catholic Charities Maine/Support & Recovery Services
Administrative Assistant II; Nov. 2002 - March, 2004
I supporteda team ofcase managers whoworked withmentallyilladults;maintained billable hours withinAnasazi;created/maintained
spreadsheets;updated client demographics anddiagnosis along withidentifying billing codes for Medicaid;updated medicalinformationsuchas
current medications andHIPPA forms; trainedemployees withCCME database, Anasazi; prepared 90-dayaudits as requiredbythe state;
maintained high confidentiality; phones, faxing, copying.
Catholic Charities Maine/St. Elizabeth's Child Development Center
Administrative Assistant I; March, 1998 - Dec., 2002
Abilityto work1:1 with the ProgramDirector/Assistant Director;assistedthe Business Manager with Medicaid billing, which includedupdating
diagnoses;AP/AR;weeklydeposits;invoices;purchase orders;runningbudget reports;updating/maintaining three databaseswithin MS Access;
createdforms and applications;tracked client demographic andfinancialinformation;assisted employees withIT needs;filingmanagement;
faxing;copying;phones.
EDUCATION
 2015 Kaplan University;Bachelor of Science inBusiness Administration(currentlyenrolled)
 2010 Kaplan University;Criminal Justice Program (GPA 3.95 completed50 credits)
 2005 H & R Block Tax School;knowledge oftax preparation & information
 1998 PortlandAdult Education;MS Access and MS Excel
 1998 WestbrookAdult Education;ReceivedmySales Agent License inReal Estate
 1997 Andover College; Introto Computers, Personal Dynamics ofPsychology, Typing, andFamilyLaw
 1991 SouthernMaine Technical College; Criminal Deviance andBartender Course
 1989 Graduated fromWestbrook High School;Accounting, Business Math, LTRM(Listening, Time, Records, Management), Typing,
10-Key, Transcription, Computer Programming