1. Dear Sir/Madam,
It is a Pleasure to present my C.V to your company,and it is really a great honorfor
me to be one of your company's members. To this end I am enclosing a complete
resume outlining my professionalqualifications for your review and consideration.I
would like to have an opportunity to join your team.
I have good interpersonaland communication skills. I am energetic,dynamic,
punctualreliable, and I have a great sense of responsibility.
I would appreciate the opportunity to discuss further specific contributions.
Thank you for your consideration,and I look forward to hearing from
you.
Yours faithfully,
IBRAHIM MOHAMMED ABD ELGAWAD SAMY
01006762111
ibrahimsamy1@gmail.com

2. IBRAHIM MOHAMMED ABD ELGAWAD SAMY
69 Tomnby st., Kasr el tahra, El zaytoon, Cairo
Mobile: 01006762111
E-mail: ibrahimsamy1@gmail.com
Objective:
Seeking challenging positions in a multinational company in marketing field where the
organizational, communication or business skills can be utilized to achieve the company’s
goals.
Education:
Bachelor of Commerce (Accounting), Ein Shams University (2002)
Graduated from Al Orman high school (1998)
Experience Record
Italian eyewear co. - EL Maadi / 12th
of November 2010 – present
Marketingsection head
Job Responsibilities:
• Responsible for all local production (units / fixtures....)
• Liaising and networking with a range of stakeholders including customers, colleagues,
suppliers and partner organizations
• Sourcing advertising opportunities and placing adverts in the press or on the radio
• Managing the production of marketing materials, including posters, flyers, newsletters and
DVDs.
• Liaising with designers and printers

3. • Arranging the effective distribution of marketing materials including Hardwaer material and
WD.
• Organizing events such as conferences, receptions and exhibitions.
• Conducting market research, for example using customer questionnaires and focus groups.
• contributing to, and developing, marketing plans and strategies
• Managing budgets.
• Monitoring competitor activity.
• Supporting the marketing manager and other colleagues.
Vodafone EGYPT/ Feb 2008 – October 2010
Senior Sales
Job Responsibilities:
• Operate the point of sales system by being aware of cash operations and maintain high level of
accuracy in all transactions.
• Establish and maintain effective working relationships with co-workers, supervisors and the
general public
• Main knowledge of current sales and promotions, policies regarding payment and exchanges,
and security practices.
• Providing high level of customer service by being aware of the product categories and be able to
assist and advice customer in a professional manner.
• Efficient handling of customer complaints in time & treats them as business opportunities to
ensure continuous improvement & development.
• Contribute to sales plans for the brand.
AL Deyaa Media production/ August 2007
Sales Executive
Job Responsibilities:
• Operate the point of sales system being aware of cash operations and maintain high level of
accuracy in all transactions.
• Main knowledge of current sales and promotions, policies regarding payment and exchanges,
and security practices
• Maintenance customer service standards, and ensure customer satisfaction.
• Price checks and counts the money.
• Efficient handling of complaints.
• Contribute to sales plans for the brand.

4. Vodafone EGYPT/ May 2006 – August 2007
Customer service (call center)
Job Responsibilities:
• Respond promptly to customer inquiries, handle and resolve customer complaints.
• obtain and evaluate all relevant information to handle inquiries and complaints and perform
customer verifications
• Process orders, forms, applications and requests.
• direct requests and unresolved issues to the designated resource
• manage customers' accounts, keep records of customer interactions and transactions, and record
details of inquiries, comments and complaints
• follow up on customer interactions
• Employee of the Month Dec 06.
Opti-Tech EGYPT/ February 2004 – May 2006
Sales representative
Job Responsibilities:
• Operate the point of sales system being aware of cash operations and maintain high level of
accuracy in all transactions.
• Main knowledge of current sales and promotions, policies regarding payment and exchanges,
and security practices
• Maintenance customer service standards, and ensure customer satisfaction.
• Price checks and counts the money.
• Efficient handling of complaints.
• Contribute to sales plans for the brand.
Shams Company/ October 2002 – February 2004
Accountant
Job Responsibilities:
• compile and analyze financial information to prepare financial statements including monthly and
annual accounts
• ensure financial records are maintained in compliance with accepted policies and procedures
• prepare financial management reports
• establish and monitor the implementation and maintenance of accounting control procedures
• develop and maintain financial data bases
• analyze and advise on business operations including revenue and expenditure trends, financial
commitments and future revenues

5. • analyze financial information to recommend or develop efficient use of resources and
procedures, provide strategic recommendations and maintain solutions to business and financial
problems
Personal Skills:
• Self-Motivated, Goal-oriented and Good Communication Skills
• Ability to learn new skills and to handle more than one task in time
• Strong problem solving with the Ability to deal effectively with all types of customers
Language:
• Arabic: Mother language
• English: Good
• French: basics
Computer Skills:
• Knowledge of windows 7/ Windows 8 and internet.
• Word, Excel, Power point, Outlook (Excellent)
Trainingand Courses:
• Sales negotiation course at (Zedny).
• Certificated MCP (Microsoft Certified Professional) 70-218.
• Personal selling course at (Zedny).
Personal Data:
• Date of Birth:1/1/1982
• Place of Birth: Cairo
• Nationality: Egyptian.
• Marital status: Married
• Military status : Exempt.
References:
• Furnished Upon Request