1. Sameh abo Hagar
Dubai – UAE
Date of birth:16 May 1985
Nationality: egyptian
Social Status: Single
Tel: +971 50 1952003
UAE Driving license
E-mail: sameh_momo@hotmail.com
OBJECTIVE: Dedicated, hard working professional seeking a challenging position with a reputable organization that
will allow me to further develop and make use of my expertise in the banking and Marketing field, and that will provide
me with essential growth opportunities within the organization.
EXPERIENCE
June 2014 – tell present Emirates NBD
Team Leader Dubai - UAE
• Lead the team to ensure that they understand and work within the values of
As Team Leader, take responsibility for managing and monitoring all
Resources available to you
• Implement Individual Working Policies around the use of these resources as
Appropriate.
• Assist the team by developing a sense of teamwork, by teambuilding using
Regular team meetings.
• Discuss with Service Manager, training needs of the team and ensure these
Are communicated to Head Office.
• Provide Induction training to new staff, using New Key’s Induction
Programmers.
• Lead the team in reviewing its performance on an ongoing basis and to work
with each team member to develop their individual skills and ambitions
• Provide regular supervision, as per New Key’s Performance Management
policy, to all team members
• Leading the team in a way that motivates staff
• consistent in your approach to the management of the team and the
Service.
• personal finances are recorded and monitored, if these are not managed
Independently.
May 2011 – May 2014 Etisalat Yellow Pages
Sales Manager Dubai - UAE
• Sell to new and existing print and online prospects and clients, including up-selling GDC event exhibitors into
online and print campaigns.
• Create custom proposals and PowerPoint presentations combining client and market focused data with creative
solutions to meet clients needs.
• Grow new business through strategic prospecting and cold calling emerging companies.
• Develop and grow relationships with current and new accounts through face-to-face meetings and attending

2. industry events.
• Manage territory and pipeline with strong organizational and planning skills to accomplish daily, weekly and
monthly objectives.
• Utilize strong interpersonal skills to interact and coordinate with Game Network internal departments,
including Editorial, Marketing, Production and Design.
• Meet and exceed monthly and yearly budgeted sales goals.
May 2010 – May 2011
First Gulf Bank
Relationship officer Dubai - UAE
• Following up with bank customers to ensure quality of exceptional services are accomplished, also to ensure
customers satisfaction is a primary part of my daily work.
• Communicate with different bank environments on a daily basis to ensure bilateral business understandings.
• Maintain and keep required documents to facilitate business transactions.
• Computation of bank interest income and expense and booking of the monthly related entries.
• Performing daily sales actions and Persuade my customer for Personal loans, housing loans, automobile loans,
Personal computers and Credit cards.
Feb 2008 - April 2010 Arab Bank
Customer service - CRM Specialist: Abu-Dhabi - UAE
• Communicate with existing and potential customers about our latest promotions and sales.
• Performing daily sales actions and Persuade my customer for Personal loans, housing loans,
Automobile loans, Personal computers, and Credit cards.
• Following up with the Bank customers to ensure quality of delivered services, and to ensure customer’s
satisfaction is also part of my daily work.
• Critical analysis is also essential to perform effective actions and presentation to customers, all that to help
achieving my targets
May 2007- May 2008
Orange Mobile Telecom
Customer Service and Sales Egypt , Cairo
• Processed incoming orders, coordinated shipments, and handled incoming calls from customers.
• Reorganized customer service to properly align with sales teams by improving communications and reducing
sales time spent on non-sales related administrative activities
• Traced and researched correlations between transactions, sales, customer flow, and average dollar sale.
• Handling customers seeking technical support for their lines services
• Call monitoring and forwarding calls to their respective parties to handle second level of support.
• Following up with customers’ opened cases to ensure their satisfaction and that there complaints are delivered
and solved.
Computer Technician
• Provide consistent and effective technical support.
• Perform tasks answering customer inquiries and grievances received, in person, via telephone, email and/or
through correspondence and applications.
• Perform upgrades on existing computer systems.

3. • Analyze computer related problems and took appropriate action or recommended appropriate
remedies.
• Connect users to local and network printers via Remote access.
Install, upgrade and support system software including Windows OS, Ms Office, McAfee anti-virus software.
EDUCATION
2008 Modern academy
• Bachelors in Business administration
Courses:
• Retail Banking in Loans for Personal, housing, Credit cards management, and car loans (This course took three
months course from Feb, 2008 – May, 2008). The course was held at the Arab Bank.
• Microsoft Certified Systems developer course in Pioneer Training Company (A six months course).
• English course at the British Council (Two years course).
QUALIFICATIONS
Computer Skills:
• Outstanding knowledge of Microsoft Operating Systems including XP and Vista.
• Expert knowledge of Microsoft Office Suite (2007) including Word, Access, Excel, Power Point and Visio.
• Advanced hardware and software problem solving; expert in troubleshooting different operating systems.
Course work including computer languages C++ and HTML.
• Maintenance of PC Inventory and Request System databases.
LANGUAGES
• English (Fluent)
• Arabic (Native)
• Russian (Fluent)
• German (good)
• Residence visa
.
References and Referrals provided upon request.