1. JOSEPH FORTIER
95 Hockanum Blvd, Vernon, CT 06066
(860) 202-0449
joseph.fortier@zurichna.com
CAREER OBJECTIVE
To continually improve and utilize my strong communication skills in effort to analyze, manage, and resolve
insurance claims of all complexity and exposure (with specific emphasis on coverage, litigation, and leadership).
SUMMARY
 Intrinsically motivated ▪ Natural problem-solver ▪ Goal-oriented
 Effective communicator ▪ Decisive ▪ Easily assimilates information
 Aspiring team leader ▪ Analytical ▪ Coachable
WORK EXPERIENCE
Zurich North America Rocky Hill, CT
Claims Specialist I August 2013 – Current
 CTP-certified with Home Office training (Schaumburg – 2013)
 Licensed CT adjuster with all federal/state-required licenses (except TX)
 Results-oriented negotiator
 Litigation experience (0-1+ years)
 Dedicated handler for CBAC Gaming d/b/a Horseshoe Casino, Red Lobster Management, LLC, British
Embassy, & Captive Resources
 Extensive account experience with Global Corporate, Middle Markets, & Captive Resources
 Coverage Roundtable facilitator for the NEMA Region (2014 – Current)
 SME for the Quality Matters initiative (2014 – Current)
 Workshop facilitator/presenter (Quality Matters – 2014)
 Presented QM strategy/results at year-end Operations Review (December – 2014)
 Co-developed/designed the QM e-Learning Module (Q3 – 2015)
 Contributor to the Claims Express Model (2015 – Present)
 “Bronze” Award recipient (December – 2014 & June – 2015)
Component Maintenance Service, LLC Bloomfield, CT
Marketing / Operations January 2009 – Current
 Buy/Sell inventory with specific emphasis on depreciation, ROI, and cost-added value
 Calibrate tools/equipment in compliance with government, industry, and ISO regulations
 Developed the “Quality Control Manual” in compliance with ISO and WoodGroup Pratt & Whitney
Social Turbine Springfield, MA
Director of Content Coordination June 2012 – August 2012
 Coordinated and developed unique marketing strategies for local-area business
 Generated brand awareness with a direct impact on revenue and retention
 Identified and solicited new business/growth opportunities
Greater Springfield Convention & Visitors Bureau Springfield, MA
Customer Service / Marketing Intern August 2011 – December 2011
 Resolved and responded to customer complaints/inquiries in a timely, efficient manner
 Organized GSCVB conventions and events in conjunction with participating business partners
EXTRACURRICULAR ACTIVITIES
Society of Claim Law Associates (SCLA)
 Currently pursuing
 Certificate of Completion – Legal Principals (Contracts, Tort Law, Agency, Damages, and Subrogation)
Master of Business Administration (MBA)
 Awaiting acceptance and enrollment (Spring – 2016)
 AACSB accredited
COMPUTER SKILLS
 Ariba, Citrix, ClaimsConnect, ezACCESS, Lotus Notes, and Microsoft Office (including Excel)
EDUCATION
Western New England University Springfield, MA
Bachelor of Business Administration (GPA: 3.0+) August 2008 – December 2012