1. TAMARA PILCHER
1818 SW 21st
Cape Coral Fl 33991
570- 903- 6180 pilchertamara@yahoo.com
QUALIFICATIONS PROFILE
Seasoned, customer-centric and performance-driven professional, interested in pursuing a career in
customer-service that offers opportunities for self-improvement and professional growth. Have in-depth
aptitude in addressing clients’ needs and concerns to continuously improve service standards, quality and profitability.
Accustomed to establishing long-term quality relationships with individuals of diverse cultures and organizational
backgrounds by providing utmost satisfaction. Proven effectiveness to multitask in a globally competitive, challenging
and fast-paced environment, with dedication to superior service.
KEY STRENGTHS
 Outstanding Customer Relations  Quality Assurance and Service Standards
 Client Needs Assessment  Problem Resolution and Decision Making
 Superior Interpersonal and Presentation Skills  Time Management and Prioritization
 Articulate Oral and Written Communication  Leadership, Staff Training, and Team Building
SUMMARY OF EXPERIENCE
Avis Car Return Agent Fort Myers Airport - June 2016 - Present
TRAVEL AGENT  AMERICAN AUTOMOBILE ASSOCIATION (AAA) MID-ATLANTIC, WILKES BARRE,
PA
2004–2011
** WORKED AS A HOME BASED AGENT FOR AAA MID-ATLANTIC, WILKES BARRE, PA 2007-
201 0
TRAVEL AGENT  RANSOMS TRAVEL, TOWANDA, PA 1999–2004
 Offer a full range of travel services, from requests for up-to-date travel information, to assistance with
worldwide tour or cruise packages and travel insurance
 carriers and regulations
 Secure new membership into AAA by earning the recognition as the most trusted brand in the travel industry
 Regularly interface with customers personally or through phone to determine destination, mode of
transportation, travel dates, financial considerations and accommodations required
 Provide customers with travel suggestions and information, such as guides, directories, brochures, and maps
 Address membership problems, concerns and inquiries in a timely manner
 Render exceptional customer service to walk-in members while ensuring their utmost satisfaction
 Facilitate training to newly hires to develop their competencies and achieve their maximum potential
 Complete all ticketing, secure payments and submit all monies and paperwork to Accounting Department
 Assume full responsibility in preparing daily travel reports as well as updating and organizing client files
EDUCATION
ASSOCIATE’S DEGREE IN BUSINESS
 Wheeler School of Business, Pittsburgh, PA
PROFESSIONAL TRAINING

2. Enhancing Computer Proficiency | Customer Service | Preventing Workplace Violence
Workplace Safety and Health | Preventing Sexual Harassments | Ethics in the Workplace