1. To
The HR Manager
I would like to apply for the position in your esteemed organization. I believe my career experiences and
skills make me uniquely qualified for this opportunity.
Allow me to highlight my strengths:
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.) as well as various database
applications and the internet.
• Exceptional level of professionalism and award-recognized level of service to my department.
• Unsurpassed organizational and streamlining skills as well as time management skills.
With excellent organizational and communication skills, an outstanding work ethic, and the ability to work
well in both team-oriented and self-directed environments, I am positioned to exceed your expectations. I
welcome an opportunity to meet with you to discuss my qualifications and candidacy in further detail. Thank
you for your time.
Regards
Pravin Bhalerao

2. RESUMERESUME
Pravin Vasant Bhalerao
Mobile: +971 55 5050 827 Email: pvb411@gmail.com
Seeking a position in Collections & Target, Customer service, with an organization where my knowledge,Seeking a position in Collections & Target, Customer service, with an organization where my knowledge,
experiences & skills will have valuable application, to achieve established objectives leading to company’sexperiences & skills will have valuable application, to achieve established objectives leading to company’s
endurance in the organization and my own career growth.endurance in the organization and my own career growth.
PROFESSIONAL PROFILE
Over 14 years of rich experience in Field of Banking and Financial Products, Merchandiser, Client Serving Generalof rich experience in Field of Banking and Financial Products, Merchandiser, Client Serving General
Administration and Team DevelopmentAdministration and Team Development
Proven track record in Sales & Marketing, Collections & Recoveries, Credit and Team Management, Human Resources &Proven track record in Sales & Marketing, Collections & Recoveries, Credit and Team Management, Human Resources &
Administration, Recruitment, Training & Development, Performance Appraisal, Employees InteractionAdministration, Recruitment, Training & Development, Performance Appraisal, Employees Interaction
Proficient in managing and supervising a teamProficient in managing and supervising a team
Expertise in providing excellent client service and serving as liaison between the clients and corporate / externalExpertise in providing excellent client service and serving as liaison between the clients and corporate / external
contacts.contacts.
Practical and business focused approach to achieve organisation goals & coupled with inter personal & communication,Practical and business focused approach to achieve organisation goals & coupled with inter personal & communication,
analytical & presentation skillsanalytical & presentation skills
 KNOWLEDGE, SKILLS & ABILITIES
• Negotiations and Problem solving skills.
• Effective Verbal and listening Communications Skills
• Time Management Skills
• Skills in MS Office [Word, Excel, PowerPoint, Outlook, and Internet/email]
• Performance Review methods and techniques.
• Sales Organized
• Client Analysis
• Risk Assessment
 ATTRIBUTE
• Maintain standards of conduct.
• Demonstrate sound work ethics.
• Punctuality, reliability, accuracy and attention to detail.
• Maintain strict confidentiality and trust.

3. • Consistency and Flexibility
• Dedicated & Self Motivated
• Good interpersonal skills with staff and visitors in a professional manner
• Enjoy working with people and able to show initiative, patience, courtesy,
and tact
• Flexible and well organized in approach to work and able to cope with
peak periods of activity
EMPLOYMENT DETAILS
Derby Group Nov’2010 till date
Sr. Collection Officer
Key Accountabilities:
• Implement strategies & streamline collections process to ensure the portfolios are effectively
managed.
• Setting targets, driving the team on daily run rates, reviewing performance of Collectors, local and
overseas agency.
• Negotiate with seriously delinquent customers and obtain payments
• Monitor & follow up of delinquent accounts.
• Control the flow through of accounts in the different stages of delinquencies.
• Call customers, advice about the consequences for failure to make the payments, convince them to
make the payments & Negotiating payment method.
• Review and make arrangement with client to pay their liability through installments.
• Resolve customer's disputes and escalate to the bank if required.
• Sorting and enquiry of delinquency of customers.
• Imparting training to new employees on the aspects of Derby & banking norms, code of conduct,
technical and operational aspects of collections
• Prepare weekly collection reports and plan the strategies to be used, to improve the collections.
• Collection projection & planning from the beginning of the month as well as at the end of the
month.
• Evaluated and suggested enhancements to improve current work flow.
• Personal visit to chronic defaulters along with dedicated field officers and Bank's agency
managers.
Achievements at Derby Debt Collections, UAE
• Reconciliation Certificate for Outstanding Performance of Q1 - 2011
• Reconciliation Certificate for Outstanding Performance of Q2 - 2011
• Reconciliation Certificate for Outstanding Performance of Q2 - 2012
• Reconciliation Certificate for Outstanding Performance of Q3 – 2012
Reliable Star Rent a Car LLC Feb 2009 till Nov 2010
Sales Executive
Key Accountabilities:
• Handling sales for car rental
• City tours and desert safari.
• Dhow Cruise

4. D. I. Management International Services FZE May 2008 till Jan 2009
Customer Point Verification Executive
Key Accountabilities:
• Visiting on the given address by the applicant of personal loan
• Collecting business details and residential details
• Verifying valid documents of self employed
• Doing neighbour check of applicant
• Preparing report and faxing to administration department.
• Giving training to new appointed executives.
Reliable Star Rent a Car LLC. Feb 2005 till Sep 2007
Front office Executive
Key Accountabilities:
• Keeping Record of Vehicles – Maintenance
• Maintaining of petty cash and handling Bank transactions.
• Making of letters and Quotation list
Suaviter Financial Consultants Pvt. Ltd Aug 2002 till Nov 2004
Collection & Recovery supervisor
Key Accountabilities:
• Preparing targets for executives on weekly and monthly basis.
• Assisting the executives in their work to meet their targets and better performance.
• Solving problems of executives on fields
• Tele-calling on cases for quick and good resolution.
• Updating collection report, weekly feedback reports and DCR of executives.
• Preparing monthly MIS reports to the Administration Department.
• Giving training to new recruited executives.
• Handling a team of 10 Field Executives
Shree Gurukrupa Audio Video Sales & Services Pvt. Ltd. Mar1999 till Jun 2002
Sales Executive
Key Accountabilities:
• Selling all kinds of household electronics
• Preparing of daily stock summary on the basis of sales report after verification of cash transactions
relating to each outlets and front office cashiers.
• Responsible for all Bank transactions such as deposits and withdrawals.
• Assisting in preparation of o/s payables and checking of invoices.
EDUCATIONAL CREDENTIALS
• HSC Passed from Pune Board, Mumbai University, Mumbai
• SSC Passed from Pune Board, Mumbai University, Mumbai
• Certified Human Resource Professional Training from Career Institute Dubai (American Institute of
Business and Management)
IT SKILLS: Well versed with Windows, MS Office and Internet Applications
PROFESSIONAL CREDENTIALS
• Training on “Collections” conducted by DERBY DEBT COLLECTIONS FZE, U.A.E
• Training on “Customer Point Verification” conducted by EMIRATES BANK, U.A.E.
• Training on “Data Entry” conducted by OMAN INSURANCE CO; U.A.E.

5. PERSONAL PROFILE
• Date of Birth : 4th November 1980
• Nationality : Indian
• Marital Status : Married
• Language Proficiency : English, Hindi and Marathi
• Visa : Employment Visa
• Driving License : UAE driving license (LMV)
In the event of my selection, I assure you to discharge my duties and responsibilities, to utmost Satisfaction of my
superior.

6. PERSONAL PROFILE
• Date of Birth : 4th November 1980
• Nationality : Indian
• Marital Status : Married
• Language Proficiency : English, Hindi and Marathi
• Visa : Employment Visa
• Driving License : UAE driving license (LMV)
In the event of my selection, I assure you to discharge my duties and responsibilities, to utmost Satisfaction of my
superior.