Gordon Davis is a results-driven manager with extensive experience in management, human resources, operations, staffing, training, and customer relations. He holds an MBA with a concentration in management and human resource management. His resume highlights his roles as an operations manager at CSX Transportation where he oversaw operations, staffing, safety, and customer relations, and as a store director for Jewel-Osco where he managed daily operations, staffing and training, and customer service. Prior to that he worked as an assistant sales manager at RadioShack focused on sales performance, staffing and training, and customer relations.

1. GORDON DAVIS
4401 N Chouteau Ave suite 2306  St. Louis, Mo 63110  773-960-1069  gdavismba@yahoo.com
Professional Summary
Results driven manager with extensive years of combinedManagement andHuman Resource experience.
With a proven history of increasing productivity and cost reduction, ability to recruit, hire, train, and
supervise effective andefficient teams. A highly effective communicator with strong organizational skills
that allows for adaption to perform effectively in fast paced, forever changing environments.
CORE SKILLS
Customer Relationship Mgmt
Employment Law
FMLA/ADA/EEO/WC
Transportation Management
Microsoft Office Professional
Change Management
Staff Recruitment & Retention
Employee Relations
Alternative Dispute Resolution (ADR)
Benefits Administration
Profit-and-loss Management
IT Strategy
Business Strategy
Training & Development
Operations Strategy
Organizational Development
HR Policies & Procedures
Compliance Management
PROFESSIONAL EXPERIENCE
CSX TRANSPORTATION East St. Louis, IL
Operations Manager 2013 - Present
Key Responsibilities
Operations
Follow operational procedures as directedby the company policy/procedures manual and FRA guidelines
and notify the Terminal Superintendent of associates in violation. Controls operational expenses by
managing time, train re-crewing and other operations that affect the planned quarterly budget. Plan,
coordinate, and track project activities for initiatives of supported customer groups. Manage small,
medium, andlarge projects. Assist in planning andorganizing resources from across all technology areas
along with the business to achieve project objectives. Establish procedures and processes for project
activities.
Staffing, Safety & Training
Identify and respond to disciplinary situations including administering suspensions and disciplinary
warnings. Insure weekly operational testing requirements are met. Participate on weekly divisional safety
calls, and update FRA postings and safety bulletin boards.
Customer Relations & Service
Meet with representatives from other railroads weekly; resolve any customer service issues immediately.
Respond to customer service case reports, if customers are not getting service, and contact CS Regions
and Terminal Management. Guide the team through all phases of the project life cycle. Supervise and
direct activities as required ensuring successful project implementation.

2. GORDON DAVIS
St. Louis, Mo 63110  773-960-1069  gdavismba@yahoo.com
JEWEL-OSCO Chicago, IL
Store Director 2007 – 2013
Key Responsibilities
Operations
Managed day-to-day performance of department with weekly sales ranging from $100,000 to $200,000,
with total store sales annually over $40 million. Lead sales, inventory control, visual merchandising,
housekeeping, security, administration and compliance to company policies and procedures.
Staffing & Training
In conjunction with Assistant Store Director and Department Managers, recruited, trained, developed
schedules andsupervised teams of up to 30 associates per department. Motivated staff to achieve high
performance goals that ensured productive and efficient department operations.
Customer Relations & Service
Developedandmanaged customer relations to maximize service satisfaction. Promote goodwill to generate
repeat andreferral business that contributedto sales growth. Monitoredandresolvedany service issues.
RADIOSHACK Chicago, IL
Assistant Sales Manager 2004 – 2007
Key Responsibilities
Sales Performance
Assistedstore in achieving sales goal of 1 cell phone soldfor every 20 customers, with a personal best of 1
per 12 customers. Increasedpersonal sales by more than 7% year over year and total store sales by 15%;
by effectively planning andimproving shelf presence of top performing products. Prepared, presented, and
arranged promotions with vendors and suppliers.
Staffing & Training
Actively recruitedwith Store Manager for our location and helped train new employees for smaller and
lower volume stores. Introduced new training material, demonstrated new products to employees, and
answeredany questions. As per management direction, supervised associates and managed employee
work processes.
Customer Relations & Service
Built relationships with customers through follow up courtesy calls, updating them on new products,
upgrade eligibility andany information that was neededto make them repeat customers. Filed warranty
claims on behalf of customers to ensure proper handling of claims. Made home visits to install new
equipment for customers.
EDUCATION
Robert Morris University, Morris Graduate School of Management Chicago, IL
Master of Business Administration 2012
Concentration: Management & Human Resource Management
Robert Morris University Chicago, IL
Bachelor of Business Administration 1999
Concentration: Business Management