The document is a resume for Robert Zylius summarizing his qualifications and experience. It outlines his extensive experience in operations management and sales leadership over 6+ years, including positions in operations management, customer service, and sales. It also lists his core competencies such as leadership, relationship building, process improvement, and analytical skills. The resume details his professional experience as Branch Manager and in customer service and sales roles at Standard Filter Corporation from 1998 to present.

1. ROBERT ZYLIUS
Phone: (760) 832-1224 | Email: bobzsfc@gmail.com
Address: 2003 Marquesas Avenue, Tega Cay, SC 29708
SUMMARY OF QUALIFICATIONS
Versatile, results-driven, and dedicated professional with extensive operations management and sales leadership
experience. Adept at training and supervising staff, recommending solutions to improve processes, and
implementing effective programs to streamline operations. Experienced in the design and implementation of
policies and procedures, as well as consistently assessing operational needs to impact performance. Currently
seeking a management or sales position, bringing 6+ years of related experience and key strengths as follows:
 Operations Management
 Customer Service/Relations
 Revenue/Sales Growth
 Account Management
 Human Resources
 Team Building/Leadership
 Shipping & Receiving
 Manufacturing/Production
 Staff Scheduling/Supervision
 Process Improvement
 Key Relationship Building
 Strategic Business Planning
 Equipment Maintenance
 Inventory Management
 Sales Management
 Performance Evaluation
 Construction Products
 Custom Home Building
 Quality Assurance
 Pipeline Management
 Bid/Proposal Generation
CORE COMPETENCIES
 Consistently recognized, top-performing professional with unique skill-set and perspective that
only experience can teach.
 Leverages natural leadership talents and relationship building to steer operations in right direction.
 Utilize exceptional consultative listening skills combined with work experience and expertise in
helping staff improve their organizational performance.
 Determine organizational needs, propose process improvement solutions, and assess impact of
solutions using strong analytical and problem solving skills.
 Strong work ethic and track record of success with a history of developing long-lasting
relationships based on a foundation of trust, integrity, and outstanding performance.
 Known strategist who transforms strategic plans into workable solutions and benchmarks for
performance against key operational objectives.
 Expertise in quality control and lean manufacturing with extensive scope of responsibility and a proven
track-record of delivering optimal results in a high growth environment that exceeds operational goals
and yields measurable outcomes.
PROFESSIONAL EXPERIENCE
Standard Filter Corporation · Fort Mill, SC/Carlsbad, CA March 1998 – Present
Branch Manager, Fort Mill, SC (Sept. 2009 – Present)
 Responsible for overseeing staffing of a new branch with 14 employees, assessing performance,
developing improvement plans, and establishing schedules for shop while consistently meeting deadlines.
 Collaborate with Human Resources on all employee issues such as warnings, disciplinary actions,
scheduling, recruitment, interviewing, hiring, and termination.
 Perform routine maintenance and repairs on machinery, support sales staff with product knowledge,
review and correct monthly inventories, and oversee all shipping and receiving operations.
Manager, Customer Service, Carlsbad, CA (Apr. 2003 – Sept. 2009)
 Held accountable for resolving customer issues, facilitating inter-departmental communication,
investigating inquiries/complaints, and following up on all escalations to increase customer retention.
 Assumed ownership of team productivity and managed workflow to consistently exceed quality goals.
 Developed highly empathetic client relationships and earned a reputation for exceeding service standards.

2. Robert Zylius Page 2
PROFESSIONAL EXPERIENCE (CONTINUED)
Sales Associate, Carlsbad, CA (Mar. 1998 – Mar. 2003)
 Developed and maintained long-term relationships with customers through phone solicitation, cold-
calling, outside sales, referrals, and follow-ups.
 Handled incoming calls generated from internet searches of product, made recommendations to best suit
customers’ needs.
 Troubleshot problem areas of customer experience and product performance.
 Wrote proposals, followed up on bids/proposals, and maintained the sales database.
EDUCATION & PROFESSIONAL DEVELOPMENT
California State University Fullerton | Bachelor of Arts in Communications